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Sheraton Grand Chicago Riverwalk

4.0 star property

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Photo gallery for Sheraton Grand Chicago Riverwalk

Meeting facility
Lake view
3 restaurants, breakfast, lunch, dinner served; American cuisine
Flat-screen TV, Netflix, pay films, streaming services
Fitness facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping

Explore the area

View in a map
301 E North Water St, Chicago, IL, 60611
  • Place, Michigan Avenue
    ‪5 min walk‬
  • Place, Millennium Park
    ‪6 min walk‬
  • Place, Art Institute of Chicago
    ‪12 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 2 Double Beds

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds

8.6 out of 10
Excellent
(103 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed

8.6 out of 10
Excellent
(63 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, River View

7.8 out of 10
Good
(59 reviews)
  • 31 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View | Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed, River View

8.6 out of 10
Excellent
(72 reviews)
  • 31 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | Down duvets, pillow-top beds, in-room safe, desk

Family Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • 33 sq m
  • River view
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Down duvets, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.4 out of 10
Very good
(12 reviews)
  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Lake View

Executive Suite, 1 Bedroom, Lake View | Down duvets, pillow-top beds, in-room safe, desk

Executive Suite, 1 Bedroom, Lake View

8.8 out of 10
Excellent
(3 reviews)
  • 57 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Pool Access (River View)

Suite, 1 Bedroom, Pool Access (River View) | Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Pool Access (River View)

  • River view
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Lake View

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Lake View

7.0 out of 10
Good
(2 reviews)
  • 66 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 31 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom

  • 66 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.8 out of 10
Excellent
(3 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Grand Chicago Riverwalk

Riverwalk hotel with 3 restaurants and bars/lounges
Along with 3 restaurants, this smoke-free hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a snack bar/deli and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton Grand Chicago Riverwalk offers 1218 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets. A pillow menu is available. Flat-screen televisions come with cable channels, pay-per-view films and Netflix. Bathrooms include complimentary toiletries and hairdryers.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us they can't get enough of Sheraton Grand Chicago Riverwalk's great location. During your stay, you're just a quick walk from Michigan Avenue. You'll find features such as free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free Wi-Fi in some public areas
  • Enjoy American cuisine at Shulas Steak House, one of the property's 3 restaurants and 2 bars/lounges
  • Continental breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the central location
  • Within a 15-minute walk of Michigan Avenue and Millennium Park
  • Dogs welcome for a fee (restrictions apply)
Sheraton Grand Chicago Riverwalk offers its guests an indoor pool and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and 43 meeting rooms are available. Event space at this hotel measures 125000 square feet (11613 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Grand Chicago Riverwalk. Parking is available for a fee.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 11:30 AM.
Shulas Steak House – This steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar.
LB Bistro and Patissere – This bistro specialises in American cuisine and serves breakfast and lunch. Open daily.
Link – This café specialises in American cuisine and serves breakfast and lunch. Open daily.
Chicago Burger Company – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
ChiBar – This bar specialises in American cuisine and serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 70 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:30 AM for a fee: USD 32 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • ChiBar
  • Chicago Burger Company
  • LB Bistro and Patissere
  • Link
  • Shulas Steak House

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 125,000 square feet of conference space
  • 43 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (124 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 34 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 0 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 30 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 32 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 70 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Reviews

Sheraton Grand Chicago Riverwalk Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 947 out of 1569 reviews
Rating 8 - Good. 272 out of 1569 reviews
Rating 6 - Okay. 160 out of 1569 reviews
Rating 4 - Poor. 89 out of 1569 reviews
Rating 2 - Terrible. 101 out of 1569 reviews

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Pamela

Stayed 3 nights in Aug 2025

10/10 Excellent

Shaoming

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Easy access to the Riverwalk, Magnificent Mile, and other attractions.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ayana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Bruno

Stayed 7 nights in Aug 2025

10/10 Excellent

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wa clean, and view was amazing.
Stayed 1 night in Aug 2025

6/10 Okay

Svetlana, Carmel

Liked: Staff & service, amenities
There were no outlets for charging phones in the room, so we had to go to a pharmacy to buy one. In addition, there was black mold in the bathroom around the tub, and the faucet was loose and wobbly
Stayed 1 night in Jun 2025

6/10 Okay

Amalia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were so disappointed in checking in our room. The front desk people are not friendly and looking kind a mean. We booked for king size bed with river view. We were given a double bed with river view but not king size bed. We went to tell the front desk but we spoke to a different front desk representative, since the person helped us earlier was busy with other guest. The second person who helped us said that Sheraton is out of king size bed. He added that our reservation can only be guaranteed if we book direct through their website and not third party like Expedia. We were so upset! However, the person who helped us said that he is one-of-the managers on the floor and that he is not trying to give us a hard time. He offered us $50 at first then he changed his offer to $100 when he found out that we are staying for four(4) days. He advised that we check the room and to call him back if we want the room or not. He said we have to make a decision right away; either take the $100 or $50 and change the room the next day! It is very hard for elderly people to go back and forth to change room and then delay your schedule the next day to change room. This hotel is not friendly and we felt they are not catered to elderly guests. However, we found this hotel central to all the places you want to see in downtown Chicago. The view from our room is very nice. You can see the river and people walking on the street. The hotel is huge and the restaurant has buffet.
Stayed 4 nights in Aug 2025

10/10 Excellent

Simrandeep

Stayed 3 nights in Aug 2025

10/10 Excellent

Margaret Ann, Port St Lucie

Liked: Cleanliness, staff & service, amenities
Our stay at this Sheraton Grand in Chicago was great. Clean and comfortable. We especially loved the fabulous buffet breakfast offerings. Fruit was really fresh, and there were choices for everyone: health conscious or not. Fabulous pastry and egg station for fresh omlets of your choosing. And warm, friendly, attentive staff.
Stayed 1 night in Aug 2025

4/10 Poor

Shao Xiong

Disliked: Staff & service, property conditions & facilities
We booked Lakeview for 4 nights while they gave us a roofview suite.
Stayed 4 nights in Aug 2025

6/10 Okay

anan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Aleta

Stayed 4 nights in Aug 2025

8/10 Good

RIVANDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Latasha

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Curt

Stayed 1 night in Aug 2025

10/10 Excellent

Makeda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this is a good hotel in an extremely convenient location whether you plan to walk or catch a ride. Close to everything and staff was pleasant.
Stayed 3 nights in Jul 2025

10/10 Excellent

Brian

Goog
Stayed 3 nights in Aug 2025

8/10 Good

Hector Bienvendio

Liked: Cleanliness
Stayed 5 nights in Aug 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jay Matthew, Visalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for our weekend stay. Close to many places!! Easily walkable to lots of great restaurants and shopping. Great views from our room.
Stayed 3 nights in Aug 2025

4/10 Poor

Jazia, Hilliard

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
As a Marriott Bonvoy Gold member, I had high expectations for the Sheraton Grand Chicago Riverwalk but was very disappointed. I requested a crib in advance, yet none was in the room at check-in. After activating the mobile key, my sister (same last name on the reservation) had her key deactivated and was left waiting in the lobby until security escorted her up which was completely unnecessary. There was no complimentary water in the room, and even after requesting water with towels, only towels arrived. Housekeeping never came despite a 10 AM request, leaving us without clean towels or a tidy room. The $15 daily credit was useless, as fees made it barely enough for one drink. Service was far below the level I’ve experienced at other Sheraton properties.
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025