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The Westin Cleveland Downtown

Property class: 4

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Photo gallery for The Westin Cleveland Downtown

Exterior
Creator video - submitted by Ekaterina | Together Anywhere
Reception
Fitness facility
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Place, Huntington Convention Center of Cleveland
    ‪5 min walk‬
  • Place, Rock and Roll Hall of Fame
    ‪8 min walk‬
  • Place, Huntington Bank Field
    ‪11 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(153 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Free toiletries, hair dryer, towels

Room, 2 Queen Beds

8.4 out of 10
Very good
(63 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, City View

Down duvets, pillow-top beds, in-room safe, desk

Junior Suite, 1 King Bed, City View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, City View

  • City view
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin Cleveland Downtown

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and valet parking. Housekeeping is available on request.
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with a safe and complimentary newspapers. Pillowtop beds feature down duvets. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Westin Cleveland Downtown's great location gets high marks from our customers. During your stay, you're just a quick walk from Rock and Roll Hall of Fame. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy Mexican cuisine while dining at Masa & Agave Cantina
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 18 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 20473 square feet (1902 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Westin Cleveland Downtown. For a fee, parking is available.

This 4-star Cleveland hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Masa & Agave Cantina – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.
Masa & Agave Lounge – On-site cocktail bar. Open daily.
Market 216 – On-site coffee shop. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 47 per night)
  • Valet parking on site (USD 57 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Market 216
  • Masa & Agave Cantina
  • Masa & Agave Lounge

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business centre

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 20 March 2026 to 22 May 2026 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults and USD 10.00 to 100.00 for children
  • Self-parking fee: USD 47 per night
  • Valet parking fee: USD 57 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Cots (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1372 out of 2158 reviews
Rating 8 - Good. 378 out of 2158 reviews
Rating 6 - Okay. 192 out of 2158 reviews
Rating 4 - Poor. 102 out of 2158 reviews
Rating 2 - Terrible. 114 out of 2158 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was great but the hall light wasn't working.
Stayed 1 night in Jan 2026

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The doorman was great. Forget his name, but African- American and greeted me every time I walked by. Thank you.
Stayed 2 nights in Jan 2026

8/10 Good

Mary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My room was very clean. There was an issue with the door lock and i was told someone would be right up and after an hour i had to go to the lobby and request a new room, which i was given right away.
Stayed 2 nights in Jan 2026

10/10 Excellent

Amanda

Everything was great and the staff even better.
Stayed 1 night in Jan 2026

10/10 Excellent

Jen Beth

Stayed 2 nights in Jan 2026

10/10 Excellent

Phil

Liked: Cleanliness, amenities, property conditions & facilities
Good to stay
Stayed 4 nights in Nov 2025

10/10 Excellent

Jacquese

Stayed 2 nights in Jan 2026

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was ABSOLUTELY AMAZING and the Valet people were great and very fast and helpful. Ray was awesome.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kristen

Nice room. Close to where we needed to be
Stayed 1 night in Jan 2026

10/10 Excellent

Nikki

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Kristina

Stayed 1 night in Oct 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff
Stayed 1 night in Jan 2026

10/10 Excellent

Damon

Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

4/10 Poor

John, Zebulon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice but the hotel is tired and needs a facelift.
Stayed 1 night in Jan 2026

10/10 Excellent

Marcella

Stayed 1 night in Jan 2026

10/10 Excellent

Bilal

Stayed 1 night in Dec 2025

8/10 Good

nicole

Travelled with family
Yes, but they were not very explanatory of everything. No room service the 2nd day. No coffee in the lobby was very disappointing especially not getting room service for towels, trash, and no coffee and cream refill.
Stayed 3 nights in Jan 2026

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Not bad
Stayed 1 night in Dec 2025

6/10 Okay

David Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room as average. Clean, nothing too special, just adequate. Bar staff for early evening spent most of the time complaining about life in general, about being busy.. was annoying. Felt the need to complain about customers and just about everything… while we sat and smiled. Breakfast was outstanding, great service. Location is outstanding to downtown Cleveland. Parking garage was definitely not built for a truck or larger SUV…very tight turns all throughout. Hotel desk staff was very nice, professional, and helpful.
Stayed 2 nights in Jan 2026

6/10 Okay

John

Travelled with family
Disliked: Property conditions & facilities, room comfort
The shower could not regulate between hot and cold and would go from the extremes without warning. Furnace would not keep temperature. Toilet valve would run on and off all night.
Stayed 3 nights in Jan 2026

10/10 Excellent

Leonardo

Stayed 2 nights in Jan 2026

10/10 Excellent

Chuck

Liked: Cleanliness, amenities, property conditions & facilities
People were very friendly and the room was amazing.
Stayed 1 night in Oct 2025

10/10 Excellent

Ricardo

Stayed 1 night in Jan 2026

8/10 Good

Alica

Travelled with group
Liked: Cleanliness, property conditions & facilities
This was a nice hotel and the people there were fantastic. I honestly cannot stress this enough. Every staff member I interacted with including valet was so pleasant and accommodating and truly made it a great experience. I was a little underwhelmed by the room and slightly grossed out by the carpet, which took away from it a bit.
Stayed 1 night in Dec 2025