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Hotel Serra da Estrela

4.0 star property

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Photo gallery for Hotel Serra da Estrela

Front of property
Restaurant
Family Room | Minibar, in-room safe, desk, soundproofing
Indoor pool, outdoor pool
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Penhas da Saude, Covilhã, 6200-073
  • Place, Covão d'Ametade
    ‪8 min drive‬
  • Place, University of Beira Interior
    ‪14 min drive‬
  • Place, Ski resort of Serra da Estrela
    ‪16 min drive‬

Room options

View all photos for Classic Double or Twin Room (Single Use)

Minibar, in-room safe, desk, soundproofing

Classic Double or Twin Room (Single Use)

7.0 out of 10
Good
(4 reviews)
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Double or Twin Room

Minibar, in-room safe, desk, soundproofing

Classic Double or Twin Room

  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, soundproofing

Superior Room

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room | Minibar, in-room safe, desk, soundproofing

Comfort Double or Twin Room

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

A hotel room with a neatly made bed, a bedside table with a lamp, and a breakfast tray on the bed.

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

Suite | Minibar, in-room safe, desk, soundproofing

Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Double Or Twin Room

Minibar, in-room safe, desk, soundproofing

Comfort Double Or Twin Room

  • Sleeps 2
  • Free Wi-Fi

Similar properties

Exterior
Pousada da Serra da Estrela - Historic Hotel
Covilhã
  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
4.6 out of 5, Wonderful, 360 reviews
The price is €99
includes taxes & fees
21 Jun - 22 Jun
Pousada da Serra da Estrela - Historic Hotel

About this property

Hotel Serra da Estrela

After a day on the slopes, return to Hotel Serra da Estrela to dine at the restaurant, drink at the bar/lounge and take a dip in an indoor pool. Limited housekeeping is available.
Hotel Serra da Estrela offers 80 accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include a combined bath/shower unit.

This Covilhã hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Serra da Estrela. During your stay, you'll be close to Covão d'Ametade. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes 2 outdoor tennis courts, a playground and bicycles to rent
  • 7 minutes by car from Covão d'Ametade and 10 minutes from Ski resort of Serra da Estrela
Enjoy a swim in the indoor and outdoor swimming pools after a day on the slopes. Hotel Serra da Estrela helps provide the perfect winter holiday with ski storage and skiing lessons. When the sun goes down, sip après-ski drinks in the hotel's bar.

Along with a restaurant, there's a snack bar/deli on site. WiFi is free in public spaces. This ski hotel also offers a children's pool and outdoor tennis courts.

This 4-star Covilhã hotel is smoke free.

Hotel Serra da Estrela has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Playground
  • Ski lessons
  • Ski storage

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • Lift

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 70-cm TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 17 May 2026 to 31 May 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 24.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 24.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

Hotel Serra Da Estrela
Luna Serra da Estrela
Serra Da Estrela Hotel
Luna Serra Da Estrela Covilha
Luna Hotel Serra da Estrela Hotel
Luna Hotel Serra da Estrela Covilhã
Luna Hotel Serra da Estrela Hotel Covilhã

Hotel Serra da Estrela Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 117 out of 277 reviews
Rating 8 - Good. 112 out of 277 reviews
Rating 6 - Okay. 33 out of 277 reviews
Rating 4 - Poor. 12 out of 277 reviews
Rating 2 - Terrible. 3 out of 277 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Jan 2026
Verified

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Jun 2025
Verified

8/10 Good

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the mountains, great breakfast with reserved times, room had a great view
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in a beautiful place

Very nice place and friendly staff. Amazing location with very good Portuguese restaurant close by
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great staff and location

Room was super clean and comfortable. Staff extremely kind and helpful.
Stayed 1 night in May 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very good experience and I recommend...I'm planning to come back
Stayed 1 night in Jan 2023
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Quiet rural location.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Simon

Views
Stayed 1 night in Jul 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value for the money

It was a really good stop over on route to Lisbon with great views and staff. Could easy stay longer to experience the mountains. Excellent value for the money
Stayed 1 night in May 2024
Verified

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night as part of a tour. The location is truly stunning with fabulous views. Hotel was clean and tidy, only downside was the pool looked a bit grimy. Quick and easy check in with efficient helpful staff. Plentiful parking with lots of spaces. I would definitely recommend and stay there again.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location for us

A group of cyclists. Staff were very helpful in letting us store the bikes. Great to be able to chill in the pool each afternoon. And i love the work that the hotel does with people if special needs. Keep up the good work.
Stayed 3 nights in Sep 2024
Verified

8/10 Good

J L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay on a long trip.

A large hotel in a ski resort up in the mountains. Clean and well maintained. Plenty of parking. Key card didn't work when we tried to get into the room after checking in and failed again the next day. The buffet in the restaurant was well stocked but unless you were there early the food wasn't really hot enough for later eaters. We ate in the bar the next day. Large, comfortable rooms with good air conditioning.
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Julie

Not what we were expecting from a Luna hotel!

We chose to stay at this hotel as we were checking out the facilities in order to stay during the future ski season. We have stayed at the Luna hotel in Tabua, which is 1 1/2 hours away, many times. The Luna Hotel Tabua is outstanding and this is why we chose to stay in this one which we assumed was part of the group. On arrival we were told that the restaurant was not open that evening and that there were only limited bar snacks. There are no tea and coffee making facilities in the room, at all, unlike the other Luna hotel. We were also told that when it first snows this hotel is in fact in accessible due to the snow and that there is no ski shuttle bus as advertised on the particulars. The hotel itself is quite nice and comfortable but be aware during the off-season period the restaurant can be very likely closed and as it is a ski resort there are very little options to eat elsewhere or buy any other necessities.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Hotel outside of Covilhã, half way up the mountain. Idyllic location and great view. Our room was not well cleaned, especially the bath room was not. Neither was the cutlery and porcelain at the breakfast clean. Staff at reception could not answer our questions about mountain trails. In general, the staff at the reception could be more service-minded. The employees at the bar were the best part of this hotel experience, very sympathic.
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Eamonn

Liked: Cleanliness, staff & service
Disliked: Room comfort

Disappointing and should be a 3 star

On a trip around Spain and Portugal we stayed here for two nights in May, staying only one night in most places we stayed in lots of hotels. In my view this hotel isn’t equal to other 4 Star hotels on this trip, my room was about a 2 star grade and the overall hotel a 3 star. My room was tiny, very dated, no bedside power and a nail used to secure carpet was right in the bathroom doorway and not nice to step on. The overall hotel is very dated and staff were ok at best. My friend had his Expensive GPS “go missing” from his room. I wouldn’t stay here again.
Tiny dated bedroom
Wardrobe
20 year old TV
Bathroom
Stayed 2 nights in May 2025
Verified

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The only reason I chose this hotel was because of the AC but some how the AC only worked certain hours. At night was very hot but no AC. I called front desk many times but no help
Stayed 7 nights in Jul 2023
Verified

4/10 Poor

Helene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel didn’t honour paid and confirmed reservation

When we checkef in, they didn’t have our confirmed and paid reservation , I showed them my Hotels.com receipt. They didn’t honor it. I had to pay the three nights again. They told me to contact hotels.com for refund. Once I got to our room, I did not like the facilities therefore decided not to stay three nights. I went back to the reception desk and told them to make my reservation for one night and they proceeded to refund me the second and third night I opened a chat with hotels.com to get my refund back for my booking through you. It is still not settled. They are asking me to go back to the hotel and get a receipt and proof that the hotel did not get the money from hotels.com. I do not have time for this while I am on my trip because we are moving around from city to city I will have to contact hotels.com and reopen my refund request on September 16 upon my return home to Canada.
Stayed 3 nights in Sep 2025
Verified

6/10 Okay

Cláudio

Liked: Cleanliness
O Hotel têm bom aspecto , juntaram o antigo com o moderno. No meu quarto além do chão ranger da madeira antiga, estava um calor infernal nem com ar condicionado fazia efeito.A piscina era bonita e quente,mas cheia de cloro que fazia arder os olhos ! Ofuncionários eram simpáticos, mas nada prmgggghghgggggghg
Stayed 1 night in Feb 2026
Verified

8/10 Good

Marcelo

Liked: Amenities
Localização privilegiada, próximo às torres.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

gerson

Liked: Cleanliness, staff & service
Ficamos uma noite, nevou todo tempo, jantar ótimo e excelente café da manhã. Bom banho e cama com colchão razoável, pode melhorar. Pessoal atencioso
Stayed 1 night in Feb 2026
Verified

8/10 Good

Marta m lazarin

Liked: Cleanliness, staff & service, amenities
Equipe atenciosa, localizacao perfeita, dependencias dos quartos e banheiros e cama necessitam reforma e atualizacao
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities
Tudo muito bom!
Stayed 1 night in Dec 2025