8/10 Good
Heather
27 Aug 2025
Everything about my stay was great except for the horrible check in experience with the overnight shift. There was a woman who was awful to me. She had braids and was talking over the other woman who was trying to help me. She wouldn’t let me check in. I waited for 2 hours in the lobby after taking the redeye flight. I was exhausted and she said she couldn’t add a night to my reservation because I booked through a 3rd party. As soon as the morning shift arrived around 8 am, I had a lovely stay! I got checked in and even paid for an upgraded room so that I could have a bathtub. The hotel is very nice and the downtown location was convenient to the KBH convention center. All of the other staff besides that one woman were helpful and lovely.
Heather
Stayed 2 nights in Aug 2025


























