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Citrus Hotel Eastbourne by Compass Hospitality

3.0 star property

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Standard Room, 1 King Bed, Non Smoking, Sea View | Desk, free WiFi, bed sheets
Standard Room, 1 King Bed, Non Smoking, Sea View | Desk, free WiFi, bed sheets
On the beach
Lobby sitting area
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Parking available
  • Laundry
  • Pet-friendly
  • Breakfast available

Explore the area

View in a map
King Edwards Parade, Eastbourne, England, BN21 4EB
  • Place, Congress Theatre
    ‪3 min walk‬
  • Place, Devonshire Park Lawn Tennis Club
    ‪6 min walk‬
  • Place, Eastbourne Pier
    ‪12 min walk‬

Room options

View all photos for Triple Room

Desk, free WiFi, bed sheets

Triple Room

  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room

Desk, free WiFi, bed sheets

Family Room

  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Bunk Bed

View all photos for Single Room

Desk, free WiFi, bed sheets

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Desk, free WiFi, bed sheets

Double Room

8.8 out of 10
Excellent
(9 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Desk, free WiFi, bed sheets

Twin Room

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Sea View Suite

Desk, free WiFi, bed sheets

Sea View Suite

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double and Single room

Desk, free WiFi, bed sheets

Double and Single room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Studio Suite

Flat-screen TV

Family Studio Suite

  • 40 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

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About this property

Citrus Hotel Eastbourne by Compass Hospitality

Beachside fun near Eastbourne Heritage Centre
This hotel features a restaurant, a coffee shop/cafe and self parking. WiFi in public areas is free. Other amenities include a business centre, dry cleaning and laundry facilities.
Citrus Hotel Eastbourne by Compass Hospitality offers 50 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Citrus Hotel Eastbourne by Compass Hospitality. During your stay, you're just a quick walk from Western Lawns. Enjoy features like free WiFi in public areas, plus a restaurant and a coffee shop/cafe. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Congress Theatre and Eastbourne Heritage Centre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and meeting rooms. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Citrus Hotel Eastbourne by Compass Hospitality. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Eastbourne hotel.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Citrus Hotel Eastbourne by Compass Hospitality has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (GBP 2 per day)
  • Street parking available
  • Parking on site (GBP 2 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: GBP 9 for adults and GBP 5 for children
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On the beach
  • On the waterfront

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 1-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 9 for adults and from GBP 5 for children
  • Self-parking fee: GBP 2 per day
  • Nearby parking fee: GBP 2 per day (328 ft away)
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Big Sleep Eastbourne
Big Sleep Hotel Eastbourne
Eastbourne Big Sleep
Hotel Big Sleep Eastbourne
Big Sleep Hotel Eastbourne Compass Hospitality
Big Sleep Eastbourne Compass Hospitality
Citrus Hotel Eastbourne by Compass Hospitality

Reviews

Citrus Hotel Eastbourne by Compass Hospitality Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 162 out of 571 reviews
Rating 8 - Good. 219 out of 571 reviews
Rating 6 - Okay. 117 out of 571 reviews
Rating 4 - Poor. 42 out of 571 reviews
Rating 2 - Terrible. 31 out of 571 reviews

Reviews

6/10 Okay

Angela, Hartselle

Travelled with family
Liked: Cleanliness, staff & service
Quaint hotel on the waterfront. I did recieve an upgrade due to my Best Western membership. The hotel needs additional staff. The front desk person was overwhelmed. The WiFi is horrible. The elevator buttons are missing so you have to stick your finger in to activate. Overall this place needs work.
Stayed 1 night in Jun 2025

8/10 Good

Nadeem

Travelled with family and small children
Disliked: Property conditions & facilities
Great location on the seafront, near the Lifeboat Museum.around 15 minute walk from the pier and the train station. Ageing hotel facilities but the staff were very helpful.Special mention to Nancy who runs the breakfast service who was brilliant.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nikki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right near the sea. staff were so welcoming
Stayed 1 night in Jun 2025

10/10 Excellent

Nikki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team! Really friendly. hotel rooms are big. highly recommend for business or leisure.
Stayed 1 night in Jun 2025

6/10 Okay

Semisha

Stayed 2 nights in Jun 2025

10/10 Excellent

Nikki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff welcoming. Great location for the beach
Stayed 1 night in Jun 2025

8/10 Good

Subashini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Spacious and clean room with fantastic sea view. Location was excellent too. Managed to find parking right in front of the hotel. Staff was friendly. Water pressure of the shower was good. Breakfast spread didn't have many choices but adequate. Enjoyed our stay.
Stayed 1 night in May 2025

6/10 Okay

Elena

Travelled with family and small children
Disliked: Cleanliness, amenities
Stunning location, beautiful beach.
Stayed 2 nights in May 2025

10/10 Excellent

Nikki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very welcoming, and the bedroom was very spacious. the staff mad parking really easy, as I called them before, and they gave me all options locally. highly recommend
Stayed 1 night in May 2025

8/10 Good

david

Travelled with partner
Liked: Cleanliness, amenities
property tired, but clean and staff very good. very noisy outside with beer festival and very loud music
Stayed 2 nights in May 2025

6/10 Okay

Scott

Business traveller
Disliked: Property conditions & facilities
Breakfast options poor although lady who done breakfast was fantastic ( always singing) Hotel in general is needing a good renovation all areas looked tired
Stayed 3 nights in May 2025

10/10 Excellent

Mrs P J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place to stay

It was a very clean and tidy place, the staff were very friendly and obliging
Stayed 3 nights in May 2025

8/10 Good

William

Stayed 1 night in May 2025

8/10 Good

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable functional room, friendly, helpful staff, parking can be a bit difficult, especially as there was an event on the Western Lawns all weekend, but with perseverance parking can be found and is very cheap, £2.35 for 24 hours when purchased at the hotel. Overall, a relaxing stay.
Stayed 3 nights in May 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

The Citrus is in need of updating especially the bedroom. We had a seaview but could hardly see the sea because of the net curtains which were dirty and the bad condensation. There was no bedside lights, an old bed, very bad plastering and peeling and even a cobweb and spider in the window ! Old bath panel. Old spotlight hanging from the celing. What was good though that it was spacious, a new carpet and a walk in shower. Continental breakfast ok...
Stayed 1 night in Apr 2025

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Poor cleanliness

Bathroom toilet had old urine and hair all over it, hand basin dirty. One of the beds had no sheet only duvet on top of yellow stained mattress protector.
Stayed 1 night in Apr 2025

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Tired public areas

Tired public rooms -slightly scruffy. Bedroom Ok. Bathroom dated. When we arrived the key system was broken and receptionists had to let you into rooms.
Stayed 1 night in Apr 2025

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Ideal for a short stay

The family room was extremely large and ideal for our 2 night trip. Best Western's budget option but clean, very comfortable beds. Very friendly and helpful staff. A pool table provided entertainment.
Stayed 2 nights in Apr 2025

4/10 Poor

Chelsea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unhappy Stay

We arrived at the hotel and had to wait to check in for 10 minutes because no one was around and they had no bell to ring for assistance. The room we stayed in was not clean, especially the toilet which had poo stains down it and the smallest amount of toilet roll, these were rectified when I complained. The bathroom door also didn’t close which was embarrassing for our teenage son who didn’t want his parents to hear him on the toilet. The heating was on all night even though the radiator was on Zero which made it an uncomfortable sleep. For what we payed to stay at this hotel we expected the room to be much cleaner and better presented.
Stayed 1 night in Apr 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy room in a great location. Games room too!

We had a great stay here. We were at the top in a huge room with a large walk-in shower. It was clean and comfy, and all the staff we met were friendly and welcoming. There's a games room in the basement with sofas, a pool table and table football, and it was nice to socialise with other guests for a bit. It's well situated for the Wishtower part of the seafront and we had great views from our room.
Stayed 2 nights in Apr 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is refreshing to be greeted by a cheerful helpful receptionist and entertained by an even more cheerful and helpful breakfast person Many thanks to both of you
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Stayed 2 nights in Apr 2025

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Staff & service, amenities
This is an old hotel. However the staff’s attention to detail and care was amazing. Nancy who serves breakfast was a ray of sunshine and just a delight. My daughter and friends all enjoyed staying here and we will be back again. Thank you so much for looking after us with the care that you did.
Stayed 6 nights in Mar 2025