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Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST by IHG

Free buffet breakfast
Exterior
Desk, blackout curtains, iron/ironing board, free WiFi
Exterior
Desk, blackout curtains, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
180 Etta Gray Street, Florence, AL, 35630
  • Place, Regency Square Mall
    ‪14 min walk‬
  • Place, Deibert Park
    ‪2 min drive‬
  • Place, Wilson Lake
    ‪3 min drive‬
  • Airport, Muscle Shoals, AL (MSL-Northwest Alabama Regional)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub) | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Comm, Accessible Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible (Comm, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(28 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST by IHG

This smoke-free hotel features an indoor pool, a fitness centre and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST by IHG offers 79 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

The free breakfast at Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST by IHG gets high marks from our customers. During your stay, you'll be within walking distance of Regency Square Mall. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a business centre, meeting rooms and a gift shop
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Regency Square Mall and a few minutes from Deibert Park
Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST by IHG offers its guests an indoor pool and a fitness centre. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available. The business-friendly Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST by IHG also features gift shops/newsstands, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Florence hotel is smoke free.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9 AM to 10 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express FLORENCE NORTHEAST
Holiday Inn Express Hotel FLORENCE NORTHEAST
Holiday Inn Express Hotel Suites FLORENCE NORTHEAST
Express FLORENCE NORTHEAST
Holiday Inn Express Hotel Suites FLORENCE NORTHEAST
Holiday Inn Express Hotel Suites FLORENCE NORTHEAST by IHG
Holiday Inn Express Hotel Suites FLORENCE NORTHEAST an IHG Hotel

Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 390 out of 615 reviews
Rating 8 - Good. 142 out of 615 reviews
Rating 6 - Okay. 45 out of 615 reviews
Rating 4 - Poor. 20 out of 615 reviews
Rating 2 - Terrible. 18 out of 615 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Betsy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and courteous staff!
Stayed 2 nights in Jan 2026

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and quiet, breakfast was very good with several options, fresh omelets, pancakes, warm cinnamon rolls. fresh ground coffee. The staff was helpful. clean room. Everyone slept well.
Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Stayed 1 night in Jan 2026

10/10 Excellent

Craig, Athens

Stayed 1 night in Jan 2026

10/10 Excellent

Tena

Stayed 1 night in Jan 2026

8/10 Good

Karen, southport

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable beds and very clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kelsey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, everything wasCLEAN!!
Stayed 1 night in Dec 2025

10/10 Excellent

Betsy

Stayed 2 nights in Dec 2025

10/10 Excellent

Brandi

Stayed 1 night in Dec 2025

8/10 Good

Carolyn

Stayed 2 nights in Dec 2025

10/10 Excellent

Kelly

Stayed 1 night in Dec 2025

8/10 Good

Julia

The rooms are great comfortable the only issue I had was at the front desk. They had a new computer program they were having to apparently learn on the job and check in and check out we’re not great.
Stayed 1 night in Dec 2025

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, clean room, friendly staff, good food. It was quiet in the halls too.
Stayed 3 nights in Nov 2025

2/10 Terrible

Reggie

Stayed 1 night in Nov 2025

8/10 Good

Claude

Liked: Cleanliness, amenities, property conditions & facilities
Facilities were clean and comfortable. The staff were helpful and accommodating. Really nice folk.
Stayed 3 nights in Nov 2025

4/10 Poor

Beverly

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I made a reservation for two nights and paid for two nights when we arrived. We went down to have breakfast the next morning before we left to go to mass as it was Sunday...there was no breakfast...nothing, not even someone looking like they were getting ready to prepare. So, we left with no breakfast and after attending mass went to the event that brought us to the area. While at the event, someone from the hotel left a voicemail stating that we were only supposed to be there one night and the staff reported that there were personal belongings left in the room...despite having paid in advance for two nights. After the event, we went back and picked up our belongings and left for Nashville to be closer to the airport for our early flight home. There was no mention of a refund for the additional night that we were not using or even a partial refund since our belongings remained in the room after the check-out period. Also, no compensation or even an apology for having no breakfast even though it was stated that the breakfast was an advertised amenity. Overall, the room was clean, and the staff was pleasant; we just feel that we did not get what we paid for. Sadly, we have family in the area and if the experience had been up to par we would have stayed at this property on future trips but that will not happen now. We were disappointed.
Stayed 2 nights in Oct 2025

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean as was the entire hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels safe.
Stayed 1 night in Nov 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and clean the safe was friendly i
Stayed 2 nights in Oct 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was comfortable and clean. Great breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, spacious, and comfortable. Modern amenities and a huge TV. Complimentary breakfast was amazing!
Stayed 1 night in Nov 2025

10/10 Excellent

Curtis

Stayed 1 night in Oct 2025

10/10 Excellent

Deidre

Stayed 1 night in Oct 2025

8/10 Good

Jay

Stayed 2 nights in Sep 2025

8/10 Good

Maretta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
icemaker on first floor broken
Stayed 2 nights in Oct 2025

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