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Westgate Smoky Mountain Resort & Water Park

4.0 star property

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Photo gallery for Westgate Smoky Mountain Resort & Water Park

2 outdoor pools
Balcony
3 restaurants; lunch and dinner served
Reception
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Gatlinburg, TN
  • Place, Wild Bear Falls Indoor Water Park
    ‪2 min walk‬
  • Place, Herbert Holt Park
    ‪2 min drive‬
  • Place, Ripley's Super Fun Zone
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪65 min drive‬

Room options

View all photos for Villa, 1 Bedroom

Flat-screen TV

Villa, 1 Bedroom

9.2 out of 10
Wonderful
(34 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Villa, 2 Bedrooms

A living room with a brown leather sofa, a coffee table, and a dining area with wooden furniture.

Villa, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 114 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Double Sofa Beds
  • Free Wi-Fi

View all photos for Deluxe Villa, 1 Bedroom (2 Full beds)

Paper towels

Deluxe Villa, 1 Bedroom (2 Full beds)

9.4 out of 10
Exceptional
(24 reviews)
  • 78 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room (Resort Select)

Desk, laptop workspace, iron/ironing board, free WiFi

Room (Resort Select)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio (Villa)

Paper towels

Studio (Villa)

9.2 out of 10
Wonderful
(51 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Villa, 1 Bedroom (King)

Flat-screen TV

Deluxe Villa, 1 Bedroom (King)

8.6 out of 10
Excellent
(28 reviews)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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Exterior
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  • Hot tub
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includes taxes & fees
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About this property

Westgate Smoky Mountain Resort & Water Park

This smoke-free hotel features 3 restaurants, 2 outdoor pools and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Westgate Smoky Mountain Resort & Water Park offers 250 accommodations, which are accessible via exterior corridors and feature a hairdryer and an iron/ironing board. Flat-screen televisions are featured in guestrooms.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages and Swedish massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Westgate Smoky Mountain Resort & Water Park. During your stay, you're just a quick walk from Wild Bear Falls Indoor Water Park. Free WiFi in public areas, 2 outdoor pools and 3 restaurants are available.
  • Free WiFi
  • Enjoy a bite to eat at one of the 3 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the 2 hot tubs
  • Indulge with deep-tissue massages at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, mini golf and fitness classes
  • Steps from Wild Bear Falls Indoor Water Park and a 5-minute drive from Ripley's Aquarium of the Smokies
  • Dogs welcome for a fee (restrictions apply)
Westgate Smoky Mountain Resort & Water Park offers its guests 2 outdoor swimming pools, 2 hot tubs, and a health club. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

You'll find a business centre on site. Barbecue grills, gift shops/newsstands, and tour/ticket assistance are also featured at Westgate Smoky Mountain Resort & Water Park.

This 4-star Gatlinburg hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 8:00 AM to 11:00 AM and at the weekend from 9:00 AM to 11:00 AM.
Westgate Smoky Mountain Resort & Water Park has 3 restaurants serving lunch and dinner.
Roaring Fork Snack Bar – This café only serves light fare. A children's menu is available. Open daily.
Mountain Top Pool Bar – This bar only serves light fare. Open selected days.
The Market Place – On-site delicatessen. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 9:00 AM to 11:00 AM on weekends; USD 10 to 50 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Mountain Top Pool Bar
  • Roaring Fork Snack Bar
  • Southern Comfort
  • The Market Place

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping on request
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room safe
  • Phone calls
  • Pool access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: water park

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Resort
Westgate Resort Tennessee
Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort Water Park
Westgate Smoky Mountain Resort & Water Park Gatlinburg

Westgate Smoky Mountain Resort & Water Park Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 738 out of 1270 reviews
Rating 8 - Good. 222 out of 1270 reviews
Rating 6 - Okay. 150 out of 1270 reviews
Rating 4 - Poor. 82 out of 1270 reviews
Rating 2 - Terrible. 78 out of 1270 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Minikai

Liked: Cleanliness, check-in, communication, listing accuracy
We loved our stay
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

kevin

Liked: Cleanliness, check-in, communication, listing accuracy
Very clean, nice resort
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

jordia

Liked: Cleanliness, check-in, communication, listing accuracy
Very clean room and easy check inn
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Kinjal

Liked: Cleanliness, check-in, communication, listing accuracy
Great place to stay. Outdoor swimming pool was heated.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Jose

Liked: Check-in, communication, listing accuracy
Overall, we had a good stay
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Denis

Liked: Cleanliness
Clean room and friendly staff.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, check-in, communication, listing accuracy
Great location. There was pets on site
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Ida

Liked: Cleanliness, check-in, communication, listing accuracy
This was a really nice place, rooms were clean. It’s located on top of the mountain so it’s hard to get up there in a car and you could never walk it, but you should stay here at least once.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Teylor

Liked: Cleanliness, check-in, communication, listing accuracy
Clean room, friendly staff, wish I would have known the waterpark closed at 7pm.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

LUZ

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

DENIS

Liked: Cleanliness, amenities, communication
Very nice place , very clean , there is good secury , shuttle buses inside primeses , this is a top notched hotel!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Marily

Liked: Cleanliness, amenities, communication
Customer service and cleanliness of the property was outstanding!
Stayed 3 nights in Feb 2026
Verified

8/10 Good

stephanie marie

Liked: Cleanliness, check-in, communication, listing accuracy
Excelente
Parque de agua
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Alfred

The room was fantastic and comfortable
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Casey

Liked: Cleanliness, check-in, communication
Wonderful staff and absolutely stunning property! (Even with the ongoing construction!) ***Make sure to request cabin with balcony if traveling with kids.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Keylnn Moore

Liked: Cleanliness, check-in, communication
Disliked: Listing accuracy
Water park is not included pay separately other then that 10/10 100% amazing place to stay must come back again
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Suhas

Liked: Cleanliness
Staff is great at responding
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Tammy

Main reason booked was for water park pool Was ok clean wouldn’t book again
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, check-in
Exceptional !!!✨✨✨✨
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Nicole

Liked: Cleanliness, check-in, communication, listing accuracy
Food was great, water Park was closed for 2 of our 3 full days. View was incredible, but room needs some deep cleaning and an update. Bed was extremely uncomfortable, pillows were terrible and sheets were like sandpaper. Worst sleep I've had on vacation.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Kanisha

Liked: Cleanliness, check-in, communication, listing accuracy
This resort was very clean and smelled cleaner!! The front desk was very friendly and great customer service! FYI please keep in mind that you will have to buy tickets to do the indoor water park. Which I thought was included 😬 other than that we loved everything about it. One request add another bonfire by the 7000 building!
The view was beautiful at night!
Great view
Heated outdoor pool
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Uvilma

Very funny and amazing
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

FELIPE

Liked: Cleanliness, check-in, communication, listing accuracy
Our room wasn’t ready when we arrived, so they upgraded us. Kinda of happy it wasn’t ready because we got an amazing room, very roomy, clean, with an Amazing view. The staff was super nice, specially Robert. My kids loved the Waterpark and the Escape room. Bottom line we won’t be staying at any other resort but this one in the future.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Rommel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was great
Stayed 3 nights in Jan 2026