I had a reservation at the Grand Canyon Inn for 2 nights. We drove to the motel room, 100ft away, and our room was more dilapidated than words can explain. The toilet needed cleaning ( and a flush..yikes!), the bathtub was stained and its faucet was leaking. We found the maid service and asked if he could clean the bathroom, hoping it was all fixable. While he cleaned, we found there was not enough lighting ( 2 small lanterns), the room door wouldn’t close properly and the TV wouldn’t work. But the worst of all these concerns was the AC. There was a giant gap closed temporarily by a bath towel ( see pic). This is definitely a safety concern and fire hazard !!!! Meanwhile, the toilet bowl was cleaned, the maid announced with the brush dripping on to the room floor. The bath tub couldn’t be fixed, he said and to go talk to reception. We drove to the main Inn, showed them pics of the condition of the room and asked for a refund. We were told, no refunds but we could email the manager, who was not on site. We waited for almost 2 hours, instead of visiting the Grand Canyon , in the lobby of the Inn, to hear, through the Kiosk receptionist, the decision of the mysterious manager. We were given another room, also in the motel in not much better condition than the previous one. We decided to spend our nights elsewhere, and left. I expected a certain base standard to be maintained for a motel/hotel/lodge listed on Expedia. We were charged $225 a night, this place is not worth $40