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Hotel Nanpuso

4.5 star property

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Photo gallery for Hotel Nanpuso

Public bath
Down duvets, in-room safe, iron/ironing board, free WiFi
Exterior
Japanese style room with Open-Air Hot Spring Bath typeE - Non smoking | Bathroom | Separate bathtub and shower, hair dryer, slippers, electronic bidet
Japanese and Western style room with Open-Air Hot Spring Bath typeS - Non smoking | Bathroom | Separate bathtub and shower, hair dryer, slippers, electronic bidet

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Housekeeping
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
179 Yumotochaya, Hakone, Kanagawa, 250-0312
  • Tenzan Onsen
    ‪1 min drive‬
  • Hakone Open Air Museum
    ‪11 min drive‬
  • Hakone Kowakien Yunessun
    ‪12 min drive‬

Room options

View all photos for Leave the room type to the inn Open-Air Hot Spring Bath Included - Non smoking

Down duvets, in-room safe, iron/ironing board, free WiFi

Leave the room type to the inn Open-Air Hot Spring Bath Included - Non smoking

  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese style room with Open-Air Hot Spring Bath typeB1 - Non smoking

Japanese style room with Open-Air Hot Spring Bath typeB1 - Non smoking | Down duvets, in-room safe, iron/ironing board, free WiFi

Japanese style room with Open-Air Hot Spring Bath typeB1 - Non smoking

  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese style room with Open-Air Hot Spring Bath typeB2 - Non smoking

Japanese style room with Open-Air Hot Spring Bath typeB2 - Non smoking | Down duvets, in-room safe, iron/ironing board, free WiFi

Japanese style room with Open-Air Hot Spring Bath typeB2 - Non smoking

  • Sleeps 5
  • 2 Single Beds OR 3 Single Futons

View all photos for Japanese and Western style room with Open-Air Hot Spring Bath typeA - Non smoking

Down duvets, in-room safe, iron/ironing board, free WiFi

Japanese and Western style room with Open-Air Hot Spring Bath typeA - Non smoking

  • 40 sq m
  • River view
  • Sleeps 4
  • 2 Single Beds OR 2 Single Futons

View all photos for Standard Japanese-Western Room, Non Smoking

Down duvets, in-room safe, iron/ironing board, free WiFi

Standard Japanese-Western Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds OR 3 Single Futons

View all photos for Japanese style room with Open-Air Hot Spring Bath typeE - Non smoking

Down duvets, in-room safe, iron/ironing board, free WiFi

Japanese style room with Open-Air Hot Spring Bath typeE - Non smoking

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • River view
  • Sleeps 4
  • 4 Single Futons

View all photos for Leave the room type to the inn Open-Air Hot Spring Bath Included - Non smoking

Down duvets, in-room safe, iron/ironing board, free WiFi

Leave the room type to the inn Open-Air Hot Spring Bath Included - Non smoking

  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese and Western style room with Open-Air Hot Spring Bath typeC - Non smoking

Japanese and Western style room with Open-Air Hot Spring Bath typeC - Non smoking | Down duvets, in-room safe, iron/ironing board, free WiFi

Japanese and Western style room with Open-Air Hot Spring Bath typeC - Non smoking

  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese and Western style room with Open-Air Hot Spring Bath typeS - Non smoking

Down duvets, in-room safe, iron/ironing board, free WiFi

Japanese and Western style room with Open-Air Hot Spring Bath typeS - Non smoking

  • Sleeps 2
  • 2 Single Futons

View all photos for Leave the room type to the inn Open-Air Hot Spring Bath Included - Non smoking

Down duvets, in-room safe, iron/ironing board, free WiFi

Leave the room type to the inn Open-Air Hot Spring Bath Included - Non smoking

  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese style premium suite room with Open-Air Hot Spring Bath typeZ - Non smoking

Japanese style premium suite room with Open-Air Hot Spring Bath typeZ - Non smoking | Down duvets, in-room safe, iron/ironing board, free WiFi

Japanese style premium suite room with Open-Air Hot Spring Bath typeZ - Non smoking

  • Sleeps 6
  • 2 Single Beds OR 4 Single Futons

View all photos for Standard Japanese-Style Room, Non Smoking

Standard Japanese-Style Room, Non Smoking | Down duvets, in-room safe, iron/ironing board, free WiFi

Standard Japanese-Style Room, Non Smoking

  • 40 sq m
  • River view
  • Sleeps 5
  • 5 Single Futons

View all photos for Standard Room, Non Smoking

Down duvets, in-room safe, iron/ironing board, free WiFi

Standard Room, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 40 sq m
  • River view
  • Sleeps 5
  • 2 Single Beds OR 3 Single Futons

View all photos for Standard Japanese style room with small garden- Non smoking

Standard Japanese style room with small garden- Non smoking | Down duvets, in-room safe, iron/ironing board, free WiFi

Standard Japanese style room with small garden- Non smoking

  • Sleeps 4
  • 4 Single Futons

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About this property

Hotel Nanpuso

Luxury ryokan with spa services and seasonal outdoor pool
Along with a coffee shop/cafe, this ryokan has massage/treatment rooms and a seasonal outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, a TV in a common area and a front desk safe. Change of towels is available on request
Hotel Nanpuso offers 112 air-conditioned accommodations with a safe and complimentary slippers. Beds feature down duvets. Digital televisions are provided.

Bathrooms include a separate bath and shower, toilets with an electronic bidet, hairdryers and children's slippers. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available.

Public bath/onsen services include an indoor public bath, an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 3:00 PM to midnight. There are 2 indoor/outdoor hot springs open between 6:00 AM and midnight. The temperature in the hot springs is set to 108°F.

During your stay at Hotel Nanpuso, you're just a quick walk from Tenzan Onsen. You'll find features such as free WiFi in public areas and free self-parking, plus a coffee shop/cafe.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a car charging station and a lift
  • On-site recreation includes hot springs
  • 14 minutes by car from Hakone Kowakien Yunessun and 12 minutes from Fuji-Hakone-Izu National Park
There's a coffee shop/cafe on site. WiFi is free in public spaces. Hotel Nanpuso offers its guests hot springs, a seasonal outdoor pool, and a children's pool. Spa services, a vending machine, and shopping on site are also featured at the luxury Hotel Nanpuso. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Hakone ryokan.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • A coffee shop/cafe
  • Kaiseki meal

Things to do

  • 2 indoor/outdoor hot springs
  • Children's pool
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's pool
  • High chair
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Spa

  • 2 indoor/outdoor hot springs
  • Hot springs open from 6:00 AM - midnight
  • Hot springs water temperature - 42 ºC
  • Public bath open from 3:00 PM - midnight
  • Public indoor bath (no minerals)
  • Public indoor mineral hot springs (onsen)
  • Public outdoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Treatment room
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 2 buildings
  • 6 floors
  • Built in 1965
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Children's slippers
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Safe
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
The front desk at this property is open daily from 8:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 20 July and close on 31 August.
  • Pool access available from 9:30 AM to 4:30 PM
  • Hot springs access available from 6:00 AM to midnight.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Hotel Nanpuso Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 42 reviews
Rating 8 - Good. 11 out of 42 reviews
Rating 6 - Okay. 4 out of 42 reviews
Rating 4 - Poor. 1 out of 42 reviews
Rating 2 - Terrible. 2 out of 42 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maeng ho, FAIRFAX

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Extremely generous customer service and excellent breakfast and dinner choices
Stayed 1 night in May 2025

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Truly Authentic Japanese Experience – Simply Unforgettable! Staying at Hotel Nanpuso was like stepping into the heart of traditional Japan. From the moment we arrived, we were immersed in authentic cultural touches — the beautiful architecture, serene surroundings, and the warm hospitality. The traditional yukata clothing provided made the experience feel even more special and immersive. The hot spring (onsen) was absolutely relaxing, and the setting was peaceful and beautifully maintained. The entire hotel, from the design to the atmosphere, radiated elegance and tradition. Every corner of the building and its surrounding nature made us stop and admire. If you're looking for a true Japanese experience, this is the place. Just wow. Highly recommended!
Stayed 1 night in May 2025

10/10 Excellent

lisa-maria

Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Colin

Stayed 2 nights in Apr 2025

8/10 Good

Alfredo

Stayed 1 night in Apr 2025

10/10 Excellent

Sima

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is local traditional. You experience it…
Stayed 2 nights in Apr 2025

10/10 Excellent

Lana

Stayed 1 night in Apr 2025

10/10 Excellent

JUNCHENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all professional and helpful. They understood that it was a special occasion and we're very helpful throughout the stay.
Stayed 2 nights in Apr 2025

2/10 Terrible

Koki

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, daughter and I spent our last night in Japan at this property. At the time of booking, rooms with a private onsen were sold out. We missed out on the experience but we stayed at the Annex (a little outdated but Ok). Check in and check out were a breeze. Very polite clerks. I liked their gift shop, complimentary coffee and treats in the lobby. Overall, I would recommend it.
Stayed 1 night in Dec 2024

10/10 Excellent

Sng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms
Stayed 2 nights in Nov 2024

10/10 Excellent

Helen

Stayed 1 night in Nov 2024

8/10 Good

Wai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like most : Japanese breakfast, Kaiseki dinner and the private hot spring. What I don't like: need to take shuttle bus to go up and down hill.
Stayed 3 nights in Nov 2024

8/10 Good

edilberto

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel is in the middle of nowhere, and transportation options are very limited. The last trip to and from the hotel is at 5 PM. Additionally, the hotel service bus is not free; you need to pay ¥200. I booked this hotel because I saw it on YouTube and expected the Kaiseki dinner to be served in my room. However, I was disappointed as we ended up having dinner in the restaurant on the 6th floor instead. The area was serene and cold, which might explain why there’s no air conditioning in the rooms (at least in mine). Some staff members are friendly, while others seem less so. Since they all wear masks, it’s hard to tell.
Stayed 2 nights in Nov 2024

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with charm. We had a half Japanese and half continental room for 3, located in the annex, and it was pretty spacious. The staff was absolutely fantastic throughout our stay and we loved the dinner and breakfast. It was great to be able to use a shuttle (for a very small fee) to take us to the train station at the end of our trip as the walk is a bit much with suitcases.
Stayed 1 night in Oct 2024

2/10 Terrible

Abigail

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is the MOST disgusting hotel I’ve ever stayed in and I’m not exaggerating. I could post pictures, but it’s too disgusting to post. The building is 70 years old. The room STINKS. There’s mildew everywhere, shower, walls, lamps, etc. NO AC. The vent is full of disgusting grime. Dust EVERYWHERE. SMELLS EVERYWHERE including beds. I didn’t really sleep the entire night and my mom didn’t either. The room triggered all my allergies. and I was coughing the whole time. Never ever seen a hotel room so old and dirty. We woke up and got out of the hotel around 8am ASAP. I don’t even know why such hotel room exists in 2024. It was purely insufferable
Stayed 1 night in Oct 2024

10/10 Excellent

Eder

Liked: Amenities
Amazing place and stuff. Beautiful view
Stayed 2 nights in Oct 2024

10/10 Excellent

Vera

Liked: Cleanliness
Stayed 2 nights in Oct 2024

6/10 Okay

Naoki

Liked: Cleanliness, property conditions & facilities
素晴らしいサービスではあったものの、明らかに前回のステイでは質が低下していたのが残念でした。宿泊客の変化や人手不足はあると思いますが、日本らしいサービスの維持を願いつつ評価しました。
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

第二次入住

上次住應該是5-10年前了，很喜歡環境所以這次帶家人再訪。 服務很好，箱根很美、溫泉很棒，旅遊很放鬆！ 唯獨晚餐沒有太驚艷，有點小小的可惜。
Stayed 2 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran Hotel

Fue una gran experiencia, muy buen servicio y calidad de los alimentos. Lo recomiendo ampliamente.
Stayed 1 night in Apr 2025

8/10 Good

JEAN-NOEL

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

hiromi

Travelled with family
Disliked: Cleanliness
割引価格のせいか、別館の古い宿泊部屋でした。 トイレが狭く、窮屈なので廊下側の外のトイレを利用しました。（そこは、きれいでひろい） 夕食等は他の皆さんと遜色無かったと思うので、満足でした。
Stayed 1 night in Apr 2025

8/10 Good

hiroaki

Stayed 1 night in Mar 2025