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The Hiramatsu Hotels & Resorts Sengokuhara

4.5 star property

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Hot springs
Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | Balcony
Hot springs
Junior Suite (with Italian Dinner & Breakfast) Non-smoking | Premium bedding, minibar, in-room safe, individually decorated
Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | Bathroom | Separate bathtub and shower, spring water bathtub, designer toiletries

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
1245-337 Sengokuhara, Hakone, Kanagawa, 250-0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Sengokuhara Susuki Prairie
    ‪4 min drive‬

Room options

View all photos for Deluxe Twin Room (2nd Floor) with Italian Dinner & Breakfast, Non-smoking

Deluxe Twin Room (2nd Floor) with Italian Dinner & Breakfast, Non-smoking | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room (2nd Floor) with Italian Dinner & Breakfast, Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 69 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room (1st Floor) with Italian Dinner & Breakfast, Non-smoking

Deluxe Twin Room (1st Floor) with Italian Dinner & Breakfast, Non-smoking | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room (1st Floor) with Italian Dinner & Breakfast, Non-smoking

  • 69 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | Premium bedding, minibar, in-room safe, individually decorated

Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

  • 69 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Executive Suite (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

Executive Suite (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | Premium bedding, minibar, in-room safe, individually decorated

Executive Suite (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

  • 76 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for 1F Studio Room (with Italian Dinner & Breakfast) Non-smoking

1F Studio Room (with Italian Dinner & Breakfast) Non-smoking | Premium bedding, minibar, in-room safe, individually decorated

1F Studio Room (with Italian Dinner & Breakfast) Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for 4F Studio Room (with Italian Dinner & Breakfast) Non-smoking

4F Studio Room (with Italian Dinner & Breakfast) Non-smoking | Premium bedding, minibar, in-room safe, individually decorated

4F Studio Room (with Italian Dinner & Breakfast) Non-smoking

  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Comfort Twin Room (with Italian Dinner & Breakfast) Non-smoking

Comfort Twin Room (with Italian Dinner & Breakfast) Non-smoking | Premium bedding, minibar, in-room safe, individually decorated

Comfort Twin Room (with Italian Dinner & Breakfast) Non-smoking

  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Junior Suite (with Italian Dinner & Breakfast) Non-smoking

Junior Suite (with Italian Dinner & Breakfast) Non-smoking | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite (with Italian Dinner & Breakfast) Non-smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Moderate Twin Room (with Italian Dinner & Breakfast) Non-smoking

Moderate Twin Room (with Italian Dinner & Breakfast) Non-smoking | Premium bedding, minibar, in-room safe, individually decorated

Moderate Twin Room (with Italian Dinner & Breakfast) Non-smoking

  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

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About this property

The Hiramatsu Hotels & Resorts Sengokuhara

A full-service spa, a restaurant and a fitness centre are available at this hotel. Free English breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include massage/treatment rooms, concierge services and laundry facilities.
The Hiramatsu Hotels & Resorts Sengokuhara offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and espresso makers. Bathrooms include a separate bath and shower, spring water baths, bathrobes and slippers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and designer toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include facials and body treatments.

Public bath/onsen services include an outdoor mineral hot spring (onsen). There are outdoor hot springs open between 3:00 PM and 11:00 PM. The temperature in the hot springs is set to 109°F.

During your stay at The Hiramatsu Hotels & Resorts Sengokuhara, you'll be within walking distance of Sengokuhara Susuki Prairie. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free English breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine while dining at Italian Restaurant
  • Treat yourself to facials or body treatments at the spa
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • On-site recreation includes hot springs and a gym
  • Just a 2-minute drive from Sengokuhara Susuki Prairie and 5 minutes from Ōwakudani
The Hiramatsu Hotels & Resorts Sengokuhara offers its guests a full-service spa, hot springs, and a fitness centre. There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at the luxury The Hiramatsu Hotels & Resorts Sengokuhara. Self parking is free.

Guests are served a free English breakfast on weekdays from 8:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:00 AM.
Italian Restaurant – This restaurant specialises in Italian cuisine. Reservations are required.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available 8:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 25,300; reservation required

Restaurants on site

  • Italian Restaurant

Things to do

  • Full-service spa
  • Gym
  • Outdoor hot spring

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Full-service spa

  • Facials
  • Hot springs open from 3:00 PM - 11:00 PM
  • Hot springs water temperature - 43 ºC
  • In-room massages
  • Outdoor hot spring
  • Public outdoor mineral hot springs (onsen)
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 7:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 8 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Hosted evening meal: JPY 25300

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 7:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 3:00 PM to 11:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

HIRAMATSU HOTELS RESORTS SENGOKUHARA Hotel Hakone
HIRAMATSU HOTELS RESORTS SENGOKUHARA Hotel
HIRAMATSU HOTELS RESORTS SENGOKUHARA Hakone
HIRAMATSU HOTELS RESORTS SENGOKUHARA
HIRAMATSU HOTELS RESORTS SENG
THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA Hotel
THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA Hakone
THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA Hotel Hakone

The Hiramatsu Hotels & Resorts Sengokuhara Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 74 reviews
Rating 8 - Good. 14 out of 74 reviews
Rating 6 - Okay. 3 out of 74 reviews
Rating 4 - Poor. 2 out of 74 reviews
Rating 2 - Terrible. 1 out of 74 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

DR. A. O

Liked: Cleanliness, amenities, property conditions & facilities
Everything about this place is incredible and fabulous- Michelin restaurant, outdoor Onsen, room amenities and professionally trained staff who are world class
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Hsu-Han

Liked: Cleanliness, amenities, property conditions & facilities
Everything Excellent
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Po foon

Liked: Cleanliness, property conditions & facilities, room comfort

Great food and environment

an delightful experience. The food is excellent.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very special high end experience. Staff is over the top kind. Dinner and breakfast were Michelin Star quality. A luxury experience that exceeded our Four Seasons stays. And that says a lot
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
This property is absolutely superb from A to Z. We stayed for 4 nights in 2 separate rooms and everything was just perfect. The most outstanding service awaited us there. Staff were punctual, polite, impeccably dressed, with great attention to detail. Meals were excellent, portions were just right. Onsen bath in a very classy bath area. A flawless stay from our personal viewpoint.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Neelima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. It’s a lifetime experience. The staff was amazing. This hotel is THE definition for luxury and experience. Food was delicious , amenities like the hotspring tub in the bathroom, private hot spring areas,wide selection of alcohol/non alcoholic complimentary drinks in the room…. I can go on and on about the facilities available here . The staff will make you feel a king with their service and make sure you get their shiatsu massage. We stayed at many hotels in several countries but this is on of the best . Every penny spent is worth. Hoping to visit this place again in the future
Stayed 1 night in Mar 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied, but not blown away !

As a repeat guest I was generally satisfied. Not blown away, but satisfied. The unexpected : lI had to call housekeeping twice to change the ground sheet on one of the beds, first time because my daughter identified mould, the second time to change it because of holes. Why would a sheet with holes get missed ? The dinner was to expectations but the breakfast was very sub-par. What annoyed me the most was the 2 pieces of French toast, not only were they too soft and guey in texture, but there was too much cooking butter on the plate. A ver sickly presentation.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Yukiko

Liked: Cleanliness, amenities, property conditions & facilities
ハード面では、温泉が掛け流しなこと以外は、部屋が広い訳でも、絶景が見える訳でもなく、これがミシュラン？と思ったが、ソフト面が素晴らしかったです。 スタッフの皆さんの対応はホスピタリティに溢れ、アメニティはブルガリ、部屋のドリンクバーは、洗練された飲料で満たされており、オールフリー。バスローブや部屋着は質もデザイン良く、着心地がいい。 でも、なんといっても、ディナー！どれも非常に美味しく、旅の思い出と共にずっと記憶に残るようなお食事でした。
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sangmi

Liked: Cleanliness, staff & service, amenities
직원분들 다 친절하시고 음식도 맛있고 온천도 진짜 좋았어요 또 가고싶어요
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Miho

Liked: Cleanliness, amenities, property conditions & facilities
調度品はもちろんのこと、絵画の素晴らしさ、飲み物のチョイスの質の高さ、これまで出会ったことのないオリジナリティと質の高さは目を見張るものがありました。おもてなしとしても、洋のスマートさと、和の適度な距離感が際立っており、お一人の滞在を楽しまれている方がいらっしゃるのも肯首するところでした。お部屋のアメニティはブルガリ。チェックイン、チェックアウトの対応も非常に洗練されており今年一番に感銘を受けた随所にセンス溢れるホスピタリティーでした。もちろんお食事も、室内、お味共に素晴らしかったです。
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回はお部屋が少し狭かったのですが、あとは全て良かったです。二回目ですが、またお伺いいたします。
Stayed 1 night in Nov 2025
Verified

8/10 Good

Hajime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
湯船周りには2カ所ごみ箱を置いて下さい。
Stayed 1 night in May 2025
Verified

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事も設備も最高でした。妊娠中に利用したということもあり、食事のメニューについても細かく確認していただいたり、イスに座るときにもクッションを借りれたりとかなり配慮いただけました。子連れでもきている人が多いようなのでまた利用したいと思います。
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
連續住了三晚，客制的餐點，服務非常優。
Stayed 3 nights in Jul 2024
Verified

8/10 Good

YOKO

リゾート言っているのに、くつろげない
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Verified traveller

箱根ひらまつ

お料理が全体的に美味しくなかったのが、ざんねんでした。 私はメインの肉料理を牛肉にかえてもらいましたが、同行者の食べたメインの仔羊が臭かったそうです。
Stayed 1 night in May 2024
Verified

10/10 Excellent

hiu lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
所有嘢都滿分，所有員工服務都好好，住宿所包嘅早餐同晚都很美味，可以預約的私人溫泉很乾淨和寬敞，房間可以睇到富士山，100分的旅程！
Stayed 1 night in May 2024
Verified

10/10 Excellent

Danny

Liked: Cleanliness, property conditions & facilities, room comfort

完美

這次訂了兩晚三天一泊二食的住房。 整體而言都是美好的，服務品質，環境，設施，用料也優。 維ㄧ美中不足的是，已經告知不吃豬肉，但早餐豬肉成分還是很多。可惜。
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Sadaharu

Liked: Cleanliness, staff & service
値段は安くないけど想像していたよりも部屋は狭い
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

SHIMADA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回はオーベルジュということで 家族でお食事を堪能…はもちろんですが、お部屋の温泉もまた最高でした。 完全にオーベルジュのハードル上がりました。 ウェルカムドリンクからディナー、朝食に至るまで、舌でも眼でもお食事を堪能致しました。 お部屋の浴槽があるスペースの床には床暖房があり、 庭に向かって窓がフルオープンにしても、寒さは感じず、 バスタブの中から感じる冷たい風が心地良いです。 お部屋なのに露天風呂？ でもプライバシーがしっかり確保されているのも安心です。
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Tomoyuki

Liked: Cleanliness, amenities, property conditions & facilities
施設は素晴らしく、居室設備、アメニティ、リネン等々申し分なしです。またホテルスタッフの接客も素晴らしいものでした。唯一残念であったのがレストランスタッフのサービスレベルが必ずしも一級品ではなかった点です。 配膳スタッフの食材説明は声が小さく（マスク着用の為のありますが）内容は伝わりませんでした。またソムリエによるワインのお勧めもイマイチで、提供されるコース料理のそれぞれに対して、どのようなワインが何故適しているのか等々の説明もありませんでした。これだけのプライスレンジのホテルですのでレストランサービスについては一層の改善が必要であると感じます。食事自体はたいへん美味しく、またプレゼンテーションも素晴らしいものでした。
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

RYOSUKE

Liked: Cleanliness, staff & service, property conditions & facilities
定年退職日に合わせてお世話になりました。接客、部屋、料理何をとっても素晴らしく、いい記念日になりました。流石料理は味もさることながら驚きもあり、またソムリエの方が色んなマッチングを提案頂き、窓から見える景色も面白くエンターテイメントとしても最高でした。部屋の温泉も外の景色も含めて良かったです。次回は以前ピエモンテで食べた白トリフをかけた細麺パスタの入ったプレミアムコースに挑戦します。
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Junko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

最高の秋の一日。

想像以上のお食事に感動致しました。 ひらまつ制覇目指してこれからも頑張ります。 スタッフの方も笑顔が最高で百点満点デス！ 大好きなシャガールに囲まれて幸せでした。温泉も癒されました。
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

また泊まりたい

サービス、設備、素晴らしいが、中でもお風呂と食事が一番素晴らしい。お風呂は内風呂も広く快適に過ごせました。貸し切り露天風呂も良かった。食事は五感で愉しめ、次には何が出てくるのかワクワクしながら、美味しい食事を楽しむことができました。値段は張るけどそれに見合った価値があると思います。
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても素晴らしいホテルでした。 また泊まりたいホテルです。
Stayed 1 night in Aug 2020