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Moxy Hamburg City

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49-inch flat-screen TV with digital channels, TV
Family Room, 1 Queen Bed with Sofa bed | Blackout curtains, soundproofing, free cots/infant beds, free WiFi
Room, 1 Queen Bed with Sofa bed | Blackout curtains, soundproofing, free cots/infant beds, free WiFi
Exterior
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Bar

Explore the area

View in a map
ANCKELMANNSTRASSE 11, Hamburg, 20537
  • Place, Marienkrankenhaus
    ‪10 min walk‬
  • Place, Hamburg Wholesale Market
    ‪18 min walk‬
  • Place, Mehr!-Theater am Großmarkt
    ‪18 min walk‬
  • Airport, Hamburg (HAM)
    ‪22 min drive‬

Room options

View all photos for Family Room, 1 Queen Bed with Sofa bed

Family Room, 1 Queen Bed with Sofa bed | Blackout curtains, soundproofing, free cots/infant beds, free WiFi

Family Room, 1 Queen Bed with Sofa bed

8.2 out of 10
Very good
(16 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Blackout curtains, soundproofing, free cots/infant beds, free WiFi

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(100 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed | Blackout curtains, soundproofing, free cots/infant beds, free WiFi

Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(11 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | Blackout curtains, soundproofing, free cots/infant beds, free WiFi

Room, 2 Single Beds

8.8 out of 10
Excellent
(23 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

Moxy Hamburg City

This smoke-free hotel features a bar/lounge, self parking and a 24-hour front desk. WiFi in public areas is free. Other amenities include a banquet hall and a vending machine. Housekeeping is available on request.
Moxy Hamburg City offers 291 air-conditioned accommodations with a hairdryer and blackout curtains. 49-inch flat-screen televisions come with digital channels.

Bathrooms include a shower. This Hamburg hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they enjoy the helpful staff at Moxy Hamburg City. During your stay, you'll be connected to a railway/underground station and within walking distance of Marienkrankenhaus. Free WiFi in public areas, a bar and breakfast (surcharge) are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include locker space, a lift and a vending machine
  • Guests speak favourably about the proximity to public transport and the helpful staff
  • Just a 4-minute drive from Miniatur Wunderland and a few minutes from Elbe Philharmonic Hall
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Moxy Hamburg City, you'll find a vending machine, a lift, and a water dispenser. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Parking is available for a fee.

This 3-star Hamburg hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (EUR 25 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 21 for adults and EUR 9 for children
  • A bar/lounge

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2020
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with digital channels

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 30
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 21 for adults and from EUR 9 for children
  • Covered self-parking fee: EUR 25 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moxy Hamburg City Hotel
Moxy Hamburg City Hamburg
Moxy Hamburg City Hotel Hamburg
Moxy Hamburg City a Marriott Hotel

Moxy Hamburg City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 492 out of 867 reviews
Rating 8 - Good. 289 out of 867 reviews
Rating 6 - Okay. 61 out of 867 reviews
Rating 4 - Poor. 18 out of 867 reviews
Rating 2 - Terrible. 7 out of 867 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

matt

Room was clean and check in staff very polite
Stayed 3 nights in Dec 2025

8/10 Good

Susan

Stayed 2 nights in Dec 2025

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Moxy Hotel are lovely and I had a comfortable and enjoyable stay. My room was clean and comfortable. The mattresses are quite firm. The hotel is right by a S and U Bahn station which is convenient for travelling into the centre and from the airport. When I stayed (Nov 2025) there are works being done right by the hotel, on the walk from the station. This didn’t disturb my sleep in any way, though it means you have to walk down a small, quiet, poorly lit path to get to the hotel, which can feel intimidating if arriving alone in the dark - although, there are many other hotel customers from Moxy and nearby hotels using the same route all the time so it felt safe. There aren’t a lot of food options in the area but the hotel does serve food and you are a couple S Bahn stops from the centre. Overall I really enjoyed my stay, as I do any time I’m in a Moxy Hotel, particularly the welcoming and caring approach from all hotel staff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Meriel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Easy to find, well located. Really well laid out room. Everything we needed even a popcorn machine that we were very excited about! The staff were very friendly, helpful and professional. We will definitely look for more Moxy hotels!
Stayed 2 nights in Nov 2025

10/10 Excellent

Danilsa

Stayed 5 nights in Oct 2025

10/10 Excellent

Ashia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful experience staying at The Moxy. From start to finish, the customer service was exceptional—friendly, responsive, and always ready to help with any questions I had. The hotel itself was incredibly comfortable, clean, and well-maintained. The staff went above and beyond to make sure my stay was pleasant, offering genuine hospitality that made me feel truly welcome.
Stayed 3 nights in Sep 2025

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service, amenities
My belief in the Moxy brand has been greatly impacted by this stay. I was disappointed by my first interaction with the front desk, when I was allocated a room with two single beds for me to sleep in. My request for a later check out was reluctantly agreed (one hour's grace), but not actually honoured. And the pizza I had from the 24-hour pizza bar (£10.48p for an 8-incher) was heated to a point where it was near inedible. In fact, the only staff I encountered who seemed genuinely friendly were the guys servicing the rooms. I can almost guarantee that I'll not stay here again, having paid too whack for an indifferent stay.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Maji

Stayed 3 nights in Aug 2025

8/10 Good

NICOLA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and a quick train ride into the centre of town
Stayed 3 nights in Sep 2025

2/10 Terrible

Zenaida

Stayed 6 nights in Sep 2025

8/10 Good

julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception check out was a bit slow / busy but overall very good and will return
Stayed 2 nights in Sep 2025

6/10 Okay

Elsbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They run out of breakfast food on Sunday. Less selection than on Saturday.
Stayed 2 nights in Sep 2025

10/10 Excellent

Harris, Fort Worth

Stayed 1 night in Jul 2025

6/10 Okay

Jordan

Liked: Cleanliness, staff & service
The location is currently surrounded by heavy construction, both around the hotel and near the train station, which makes the area less pleasant to walk through. Unfortunately, the room lacked many of the basics I would expect for comfort: no mini fridge, no complimentary water, no coffee or tea-making facilities, no air conditioning, and no safe. I was surprised given this is a Marriott property. While the staff were friendly and the room itself was clean, it was missing those small conveniences that really make a stay enjoyable. If you wanted water or coffee, you had to go downstairs to the front desk and pay inflated prices. There are limited nearby stores to pick up your own drinks or snacks. Overall, a clean hotel with kind staff, but lacking amenities and surrounded by construction — personally wouldn’t stay again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Cong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Andrew

Stayed 5 nights in Jul 2025

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very fun hotel with a cool vibe. Welcome cocktails and free breakfast were excellent.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dionisis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

Business trip? Easy checkin , good room and facilities
Stayed 2 nights in Jun 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort

Cold room - too weak AC to heat the room in a few

I arrived in the evening. The ground floor room I received was freezing. Due to construction, it also had a huge dumpster right in front of my window. I turned on the AC. It was so weak that it could not heat the room in a few hours. I asked to change the room, but no room was available. I was told that the AC is not broken, but this is how it is in all rooms. Apparently, it was limited to save the hotel costs. You can ask a technician during the daytime to make it work better. It is the first time I am not happy with this hotel. The Staff was very nice, but could not solve the problem. They offered me a free breakfast, which was nice. Still, I prefer paying a few euros more and not freeze at night. It's kind of a basic request from a hotel...
Stayed 2 nights in Feb 2025

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed stopping here

Lovely family break. Easy to get into the city centre from local station. Room was great for 2 adults and one child.
Stayed 5 nights in Oct 2024

10/10 Excellent

Charlie

Stayed 1 night in Jan 2025