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Phoenix by Centro Basic

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Free WiFi
Staircase
Free WiFi

Reviews

5.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Kirchenallee 56, Hamburg, HH, 20099
  • Place, Moenckebergstrasse
    ‪3 min walk‬
  • Place, Hamburger Kunsthalle
    ‪6 min walk‬
  • Place, Jungfernstieg
    ‪12 min walk‬
  • Airport, Hamburg (HAM)
    ‪31 min drive‬

Room options

Single Room

  • 14 sq m
  • Sleeps 1
  • Free Wi-Fi

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • Free Wi-Fi

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About this property

Phoenix by Centro Basic

A 24-hour front desk, a front desk safe and free Wi-Fi in public areas are available at this smoke-free hotel.
Phoenix by Centro Basic offers 26 accommodations. Televisions come with cable channels.

Bathrooms include a shower. This Hamburg hotel provides complimentary wireless Internet access.

During your stay at Phoenix by Centro Basic, you're just a quick walk from Moenckebergstrasse. Features include free WiFi in public areas and breakfast (surcharge).
  • Free WiFi
  • Breakfast is offered for a fee
  • Amenities include a front desk safe
  • Just a 4-minute drive from Miniatur Wunderland and a few minutes from Elbe Philharmonic Hall
Phoenix by Centro Basic offers its guests a front desk safe. WiFi is free in public spaces.

This 3-star Hamburg hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Breakfast available for a fee: EUR 8.90 per person

Conveniences

  • 24-hour front desk
  • Safe at front desk

More

  • 2 floors
  • Smoke-free property

Room amenities

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • Cable channels

More

  • Phone

Policies

Check-in

Check-in time starts at 2:30 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately EUR 8.90 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Phoenix Centro Basic

Phoenix Centro Basic Hamburg

Phoenix Centro Basic Hotel

Phoenix Centro Basic Hotel Hamburg

Phoenix by Centro Basic Hotel

Phoenix by Centro Basic Hamburg

Phoenix by Centro Basic Hotel Hamburg

Phoenix by Centro Basic Reviews

Reviews

5.6
Rating 10 - Excellent. 1 out of 21 reviews
Rating 8 - Good. 1 out of 21 reviews
Rating 6 - Okay. 13 out of 21 reviews
Rating 4 - Poor. 3 out of 21 reviews
Rating 2 - Terrible. 3 out of 21 reviews

6.2/10

Cleanliness

6.2/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Charlotte, Rødkærsbro, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a good hotel till small money

We stay 1 neigth and all whats perfect

6/10 Okay

Graham, Edinburgh

Liked: Cleanliness, property conditions & facilities, room comfort

Not bad

Only draw back was it was further from the station than expected

6/10 Okay

Ml, San francisco

Liked: Cleanliness, staff & service, room comfort

older station hotel

Problem with the fan noise in the bathroom and the TV. Perhaps it cost more tnhan it was worth because. It was a busy weekend. Staff offered to keep my bags until my train, which was good because I didn't understand that the lockers in the train station were only for 6hours.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Good location, however the hotel is old!

Good location, however the hotel is in need of a refurbishment, it's old and worn out, also a lift would be nice, it's hard on the arms when you have to carry your luggage up 4 flights of stairs to get t the 2nd floor.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Hamburg museums visit

excellent museums nearby and easy to walk to the port areas.

4/10 Poor

Himdad

Liked: Property conditions & facilities
Disliked: Staff & service

6/10 Okay

Bjørn L., Denmark

Liked: Cleanliness

Hotel under renovation, closed without any notice

Hotel was closed due to renovation. No warning or reference note at the hotel door. Asked around, found another hotel by same owner next door - got a nice little room in perfect location for transport from central train station.

2/10 Terrible

Stocki, Bielefeld

Disliked: Cleanliness, property conditions & facilities, room comfort

Lage und Ambienete

Nahe am Hauptbahnhof, Parkhaus 500 m entfernt. Leider konnte man die Nachbar im Bad hören, als wenn sie im gleichen Zimmer waren.

6/10 Okay

Michael, Amsterdam

Disliked: Staff & service, property conditions & facilities

Cheap and old, but a surprisingly good bathroom

This was a last-second booking via the wifi from the McDonalds around the corner. Cheap and nearby was paramaount and this hotel certainly delivered on both accounts. Upon entering the reception I immediately thought this was going to be a two-star rating and this was confirmed upon entering the room. However, the bathroom surprisingly exceeded all expectations, hence my overall three-star rating. The bathroom was refurbished, had a box of tissues, was clean, had extra toilet paper, had a hairdryer, and had shampoo from a normal bottle. Negatives were the worn-out carpet throughout the hotel, the state of the rest of the room, it was cold, it was noisy. The wifi was good though.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Einmal und NIE wieder!!!

Der Aufenthalt in diesem Hotel war ein einziger Horror! Ich habe ein Doppelzimmer für 2 Nächte mit meiner Freundin gebucht. Bereits am Anreisetag wurde lautstark eine Baustelle im Hotel betrieben, die nicht angekündigt war! Dadurch war das ohnehin schlecht gereinigte Hotel noch verschmutzter! Am Samstag morgen wurden wir um 9 Uhr durch laute Bohrmaschinen im Hotel geweckt. Die Heizung war ausgefallen und das warme Wasser war nicht verfügbar. Das Personal war unkooperativ uneinsichtig und interessierte sich nicht für unsere Sorgen / Probleme / Beschwerden. Samstagabend gegen 19:00 Uhr wurde immer noch im Hotel lautstark renoviert, so dass wir das Hotel wechseln mussten, weil der Lärm unerträglich war!

6/10 Okay

Carsten, Virum

Disliked: Property conditions & facilities, room comfort

Juletur 2014

Hotellet valgt pga. beliggenhed. Ret slidt og dårligt vedligeholdt. Varmeanlægget brød ned og der blev meget koldt på værelset. Der er ikke mulighed for at spise morgenmad på hotellet.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

discreto

La camera era pulita, il personale è gentile, la posizione dell'albergo è ideale per muoversi in città. La struttura necessiterebbe di un restauro urgente.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hat nicht ueberzeugt

Sauberkeit kritisch. Realitaet entspricht nicht dem Preis und den dadurch erzeugten Erwartungen. Kein freundlcihes Empfangspersonal.

4/10 Poor

Christian Simonsen, Frederiksberg

Disliked: Property conditions & facilities, room comfort

God beliggenhed - Slidt - Ingen elevator

Hotellet har god beliggenhed overfor Hauptbahnhof på det lidt listige St. Georg. Hotellet er meget slidt - og svarer ikke til prisen bortset fra de 3xB'er.Der var ikke engang et tandkrus. Meget venlig betjening. Morgenmad var ikke incl. så kan ikke kommenteres. Omkringliggende P-Huse var ikke billige. Men så er det godt at Hamborg er en dejlig by !

6/10 Okay

Søren, Danmark

God beliggenhed,hurtig tjek ind

8/10 Good

Verified traveller

Liked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

4/10 Poor

Emil, Umeå

Disliked: Property conditions & facilities, room comfort

Väldigt nära Hauptbahn hof (Centralstationen)

Helt ok för att sova. Ingen lyx, Tjock-TV. Ingen frukost tillgänglig på hotellet. Inte den bästa trådlösa uppkopplingen. Nära till centralstationen, bara över gatan. Supergod schnitzel på Bodega Nagel bredvid hotellet!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Sehr durchwachsen

Ich war schön öfters in Hamburg in div., Hotels, aber sorry, dass hier kann nicht mithalten. Für den schwindelerregenden Preis, den wir bezahlt haben für 2 Übernachtungen OHNE Frühstück, auf keinen Fall. Die Lage direkt am Hauptbahnhof ist super, sehr zentral, aber es gibt ein paar Hotels um die Ecke, da ist das Preis-Leistungsverhältnis besser. Das Personal war total nett und hilfsbereit. Das Hotel selber ist schon älters, alter Teppichboden, wildes Durcheinander von Bildern an den Wänden. Das Zimmer war klein, die Betten sauber, aber im Bad ließ sich die Duschkabine nicht schließen und das Wasser kam aus den Rohren unten am Waschbecken wieder raus. Wenn ich die Wahl für ein anderes Hotel habe, komme ich leider nicht wieder und würde es auch nicht weiter empfehlen.