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Aparthotel

Oakwood Residence Hangzhou

4.5 star property

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Photo gallery for Oakwood Residence Hangzhou

Two Bedroom Executive | Living area | 47-inch LCD TV with digital channels, TV
Reception
Exterior
Fridge, microwave, stovetop, coffee/tea maker
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Dryer
  • Washer
  • Kitchen
  • Pool
  • Pet-friendly

Explore the area

View in a map
No 28 Jiaogong Road, Hangzhou, Zhejiang, 310012
  • Place, Zhejiang University Yuquan Campus
    ‪19 min walk‬
  • Place, Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • Place, West Lake
    ‪5 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪31 min drive‬

Room options

View all photos for Two Bedroom Executive

Two Bedroom Executive | Living area | 47-inch LCD TV with digital channels, TV

Two Bedroom Executive

  • 110 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for One Bedroom Executive

One Bedroom Executive | 1 bedroom, down duvets, pillow-top beds, in-room safe

One Bedroom Executive

  • 67 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Executive (Twin Beds)

Studio Executive (Twin Beds) | 1 bedroom, down duvets, pillow-top beds, in-room safe

Studio Executive (Twin Beds)

  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio Deluxe

1 bedroom, down duvets, pillow-top beds, in-room safe

Studio Deluxe

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

1 bedroom, down duvets, pillow-top beds, in-room safe

Studio Executive

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Oakwood Residence Hangzhou

Luxury aparthotel connected to a shopping centre in Hangzhou with free parking
This smoke-free aparthotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site. Each apartment provides free WiFi and free wired Internet, an LCD TV with digital channels, and a kitchen with a fridge, a stovetop and a microwave. Comforts include a pillowtop bed and a pillow menu, and guests will also find conveniences, such as a washer/dryer and a coffee/tea maker.
Oakwood Residence Hangzhou offers 155 air-conditioned accommodations with washers/dryers and laptop-compatible safes. Pillowtop beds feature down duvets. A pillow menu is available. 47-inch LCD televisions come with digital channels. Accommodation at this 4.5-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Hangzhou aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Oakwood Residence Hangzhou, you'll be connected to a shopping centre and within walking distance of Zhejiang University Yuquan Campus. Features include free WiFi in public areas and free self-parking, plus an indoor pool. Built in 2011, this luxury aparthotel has 155 apartments over 19 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a pillowtop bed
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Oakleaf
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a sauna and fitness classes
  • Just a 2-minute drive from Zhejiang University Yuquan Campus and a few minutes from Wulin Square
  • Cats and dogs welcome for a fee
Oakwood Residence Hangzhou offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and a meeting room are available. The luxury Oakwood Residence Hangzhou also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis. A complete renovation of Oakwood Residence Hangzhou was completed in January 2023.

This 4.5-star Hangzhou aparthotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Oakleaf – This restaurant specialises in international cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 12 May to 16 May:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: CNY 500 per pet, per stay, plus a one-time cleaning fee of CNY 500
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 250.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 2000 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 124 for adults and from CNY 70 for children
  • Pet fee: CNY 500 per pet, per stay plus a one-off CNY 500 cleaning fee
  • Rollaway bed fee: CNY 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Oakwood
Oakwood Hangzhou
Oakwood Residence Aparthotel
Oakwood Residence Aparthotel Hangzhou
Oakwood Residence Hangzhou
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hotel Hangzhou
Oakwood Hangzhou Hangzhou
Oakwood Residence Hangzhou Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hangzhou Aparthotel Hangzhou

Oakwood Residence Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 161 out of 298 reviews
Rating 8 - Good. 99 out of 298 reviews
Rating 6 - Okay. 23 out of 298 reviews
Rating 4 - Poor. 13 out of 298 reviews
Rating 2 - Terrible. 2 out of 298 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Personal services, extra efforts by all who work here. Our home base each time when we are in Hangzhou. Exceptional service and perfect location.
View from our apartment.
Stayed 20 nights in May 2025

8/10 Good

Valinna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Like: Spacious room Washing machine in room Good mannered housekeeping staff Not like: Toiletories not good quality Washroom old and water stains Small selections in breakfast buffet
Stayed 4 nights in May 2025

10/10 Excellent

Wenxun

Liked: Cleanliness, property conditions & facilities
Easy access to food and banking
Stayed 7 nights in Apr 2025

10/10 Excellent

Maura

Liked: Cleanliness, amenities, property conditions & facilities
House keeping staff was excellent and accommodating. The front desk staff was very helpful. This is my go-to hotel when I visit Hangzhou annually.
Stayed 15 nights in Apr 2025

10/10 Excellent

Jane, Redlands

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
For the family traveling with kids, I love the options of having washer, dryer and kitchen in the apartment. And I also like the gym to continue my routine work out while on vacation. This residence apartments are located in EAC (Europe American Center) which is easily for taxi driver to find. We rarely used public transportation in Hangzhou because taxi is really cheap. And for a family of 4 it is much more convenient to book online vehicle services or just get Taxi. Staffs are very friendly. Rooms are clean and spacious with minor flaws, e. g., toilet seat cover needs to be lowered down when flushing?? Dryer and washer are not separated, it takes 3 hours to dry clothes and clothes still come out damp… Overall I still enjoy the experience in Oakwood apartment. It has everything I need. Didn’t use the breakfast buffet, instead we went out and enjoyed the local food which is more traditional and with more options.
Stayed 4 nights in Mar 2025

10/10 Excellent

Hamid

Travelled with family
Liked: Cleanliness, room comfort

Staying at Oakwood Hangzhou

The design and condition of property was excellent. It is part of EAC, Euro American Center. Breakdast buffet and swimming was excellent, with high end interior finishes for the apartment units. A place to choose in Hangzhou.
Stayed 2 nights in Jan 2025

10/10 Excellent

Di

Travelled with group
Liked: Cleanliness, room comfort

Fantastic residence!

Stayed 4 nights in Nov 2024

8/10 Good

Ean Suat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staying at Oakwood Residence Hangzhou served our objective well. We were looking for a hotel that provides washer as we were traveling light. The area is pretty centralised, walkable to the famous West Lake, also have restaurants and convenient stores.
Stayed 2 nights in Nov 2024

8/10 Good

Steve

Business traveller
Liked: Cleanliness, room comfort
Great service from the front desk
Stayed 3 nights in Jun 2024

10/10 Excellent

Maura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our choice year after year for our visits to Hangzhou
Stayed 21 nights in May 2024

8/10 Good

Huan, Fremont

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
位置非常好，也非常安静，离西湖不到4公里。房间很大很舒适，下次去杭州还会住这家。
Stayed 1 night in Apr 2024

4/10 Poor

Alan

Disliked: Room comfort
Mattress was like sleeping on a rock.
Stayed 1 night in Feb 2024

10/10 Excellent

Qihan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm. Other than that, would love to return to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Chuan

Stayed 2 nights in Nov 2023

10/10 Excellent

Maura

Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here numerous times and it is our home base in Hangzhou.
Stayed 16 nights in Jun 2023

10/10 Excellent

baozhen

Stayed 2 nights in Jan 2023

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Oakwood in Hangzhou. I rate it 5 of 5. I stay here on each of 10 visits. Great location, scores of restaurant in the Oakwood complex. 24 hour Family Mart. 24 hour fitness center. And the greatest king size bed that knocks you out. Many rooms are like big apartments. A nice reasonable restaurant in the hotel.
Stayed 9 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
what a reasonable price it was, such an excellent facility and location. It was an unbelievably comfortable trip.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely courteous and eager to please. The rooms had everything we needed for our week stay. There were many restaurants within a five minute walk.
Stayed 6 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Book a room with bath tub but was told i didnt book.
Stayed 3 nights in Jul 2019

10/10 Excellent

Anonymous

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our "go to" place to call home when we are in Hangzhou
Stayed 7 nights in Apr 2019