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Ambassador Hanoi Hotel & Spa

3.5 star property

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Photo gallery for Ambassador Hanoi Hotel & Spa

1 bedroom, minibar, in-room safe, desk
Lounge
1 bedroom, minibar, in-room safe, desk
Interior detail
Interior detail

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Spa
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
65 Hang Dieu, Hoan Kiem District, Hanoi, 100000
  • St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Hoan Kiem Lake
    ‪7 min walk‬
  • Hanoi Old Town Night Market
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Family Connecting Room, Terrace

1 bedroom, minibar, in-room safe, desk

Family Connecting Room, Terrace

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 Large Single Bed

View all photos for Family Triple Room

1 bedroom, minibar, in-room safe, desk

Family Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Executive Double Room, City View

1 bedroom, minibar, in-room safe, desk

Executive Double Room, City View

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Connecting Room, City View

1 bedroom, minibar, in-room safe, desk

Family Connecting Room, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 Large Single Bed

View all photos for Deluxe Double or Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin Room

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Ambassador Suite Balcony

1 bedroom, minibar, in-room safe, desk

Ambassador Suite Balcony

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About this property

Ambassador Hanoi Hotel & Spa

Hotel with a full-service spa, a short walk to Hoan Kiem Lake
A full-service spa, a restaurant and self parking are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, coffee/tea in a common area, spa services and 24-hour room service are on-site.
Ambassador Hanoi Hotel & Spa offers 25 air-conditioned accommodations with minibars and a safe. 32-inch plasma televisions come with digital channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Marvel Spa. Services include hot stone massages, facials, body wraps and body scrubs.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Ambassador Hanoi Hotel & Spa. During your stay, you're just a quick walk from Hoan Kiem Lake. Features include free WiFi in public areas and a free manager's reception, plus a full-service spa.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Indulge with massages, body treatments or facials at Marvel Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Within a 10-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi
  • Airport and local-area shuttle service available for a fee
Ambassador Hanoi Hotel & Spa offers its guests a full-service spa. There's a restaurant on site. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces.

You'll find a business centre on site. Spa services, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Ambassador Hanoi Hotel & Spa. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 3.5-star Hanoi hotel is smoke free.

The hotel hosts a free manager's reception daily.
Ambassador Hanoi Hotel & Spa has a restaurant on site.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Parking on site (VND 3 per day)

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Full-service spa

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Built in 2010
  • Smoke-free property
  • Traditional architecture

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ambassador Hanoi Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 400000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 25 per vehicle (one way)
  • Self-parking fee: VND 3 per day
  • Rollaway bed fee: VND 400000.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Ambassador Hanoi Hotel & Spa offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hanoi Art Boutique
Art Boutique Hanoi
Art Boutique Hotel
Hanoi Trendy Hotel
Art Hotel Hanoi
Boutique Hanoi
Boutique Hanoi Hotel
Boutique Hotel Art
Boutique Hotel Hanoi
Hanoi Trendy
Hanoi Trendy Hotel Spa
Ambassador Hanoi Hotel Spa
Ambassador Hanoi & Spa Hanoi
Ambassador Hanoi Hotel Travel
Ambassador Hanoi Hotel & Spa Hotel
Ambassador Hanoi Hotel & Spa Hanoi
Ambassador Hanoi Hotel & Spa Hotel Hanoi

Ambassador Hanoi Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 302 out of 432 reviews
Rating 8 - Good. 66 out of 432 reviews
Rating 6 - Okay. 28 out of 432 reviews
Rating 4 - Poor. 22 out of 432 reviews
Rating 2 - Terrible. 14 out of 432 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful and staff polite. We enjoyed our stay
Stayed 4 nights in Apr 2025

6/10 Okay

Mart

Liked: Staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Malcolm

Liked: Staff & service

Our three day stay

When we arrive there, we didn’t have hot water. However, this was because there was a small switch on the wall that they did not tell us was necessary to have hot water. Once we are able to flip the switch, the hot water was fine. Just wish I could’ve told us that two days earlier! We had some small ants in the room which when we complained about, they attended to immediately. Other than that, the staff was very kind and they worked hard to please us!
Stayed 4 nights in Apr 2025

2/10 Terrible

Aicha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should not be listed on any of the reputable sites because it is a scam. We were offered a room different from the one we booked online and that was filthy. In addition , the manager told us that we had to pay her extra because it was a better room while she had nothing else to offer us. From bugs crawling on the floor and beds to worn out beds, bedding and towels to overwhelming sewage smell, this “hotel” was disgusting. Also, the manager was a con artist and was all about selling us tour packages before even checking in and scamming us more. When I complained, she said that the pictures and description we saw online were for marketing. Luckily, we could move quickly to another hotel after I called Expedia. I wish I read the reviews of this dump on Google before booking and not just trusted the reviews on Expedia.com. The one star I put is to just be able to post this review because this place doesn’t deserve any stars.
Stayed 4 nights in Apr 2025

8/10 Good

Jack William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2025

4/10 Poor

Glenn

Travelled with partner
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stayed in Ambassador

Customer service was excellent. Mai ,the receptionist was really nice to us and can communicate clearly.
Stayed 4 nights in Feb 2025

4/10 Poor

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was ants in the bathroom and in the shower; if you left a cup with water in it; there would be ants crawling all over it the next day. Our bed linens felt damp; we notified reception of this issue ; they said to turn on the a/c but the power to the room would turn off whenever you left the room.There was contruction going on next door that started at 5am; could not get any sleep and there were "air fresheners" in the room; it was very pungent. This was an overrated hotel room for what we paid for. Also, they demanded that we paid in cash despite the booking saying that we could pay by credit card and the sticker on the front door saying that they accepted all the major credit cards. Location was great but could still hear all the noise from the traffic and the constant honking. Would not go back or recommend this place.
Stayed 5 nights in Dec 2024

4/10 Poor

Loc

Disliked: Staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Rikki

Liked: Cleanliness, property conditions & facilities, room comfort

Nice little hotel close to attracrions

Hotel was in a good location in the old section of the city, short walk to most attractions. Got upgraded the first night because my room type was sold out which was a pleasant surprise. Front desk staff were very nice and helpful.
Stayed 2 nights in Feb 2025

8/10 Good

Gerard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a smaller scale hotel staff was super friendly. The area was super convenient it was near the night market, and train street
Stayed 3 nights in Jan 2025

10/10 Excellent

connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2025

4/10 Poor

Marika

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property did not look like their pictures advertised online. We needed to switch rooms because the first room smelt terrible. It’s in a busy area, so very loud.
Stayed 1 night in Jan 2025

8/10 Good

Jason

Stayed 10 nights in Nov 2024

10/10 Excellent

luca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located property and staff very kind. Only pain point is the lack of window in the room, air does not circulate propertly
Stayed 2 nights in Jan 2025

4/10 Poor

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a good location but is very tired and could do with a good clean! We were informed on checkin that we couldn’t have the twin room we booked, but after standing our ground the twin room miraculously became available. Little things like having access to two keys became an issue and required us to request it multiple times. There are some lovely hotels in Hà Nội that are great value, clean and have excellent customer service. I would recommend people stay at one of those.
Stayed 3 nights in Dec 2024

4/10 Poor

Lara

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property was in disrepair. The staff was very aggressive in pushing their tours. We had them schedule one for us and they promised a much nicer tour than they provided.
Stayed 5 nights in Dec 2024

2/10 Terrible

Andrea, Saskatoon

Travelled with family
Disliked: Staff & service, amenities
I had three rooms confirmed for myself, my sister, and her family. We arrived at 9 pm on Dec 19th after a full days drive with plans for a quick supper, then an early night as we would be leaving again for a tour the next morning. As we knew we would have to be up early, we intentionally booked a hotel in a quiet area, with easy access for the next morning’s pick up. We prepaid the full amount for the three rooms at the time of booking. On our arrival, we were informed that our rooms were not available as they had booked in other large groups, despite the confirmed reservation. They had moved our reservation to their sister hotel without any prior notification. As it was a Friday night, there was an extended wait for a taxi to take us to the new hotel. There was conflict between the taxi driver when one was found as he didn’t want to take all the bags. Two of us ended up walking to the hotel, rather than waiting for a second taxi. With these delays, it was over an hour before we could check in at the new hotel. The hotel we were moved to was in a very busy and loud area of the city. We also had to change our pick up with the tour company and leave earlier in the morning due to being moved to a less accessible area.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do you want to be left stranded in a new country?

Absolutely terrible stay at this place! We came from a 24 hour journey to Hanoi and reached at 1.00am only to find out that they didn’t have the room we had reserved (family room with multiple beds to accommodate a party of 5). Instead they proposed that we split our family and stay in 2 different rooms ‘for just one night’ until they sort it out tomorrow because apparently the family who were using the room we booked would be checking out the next day. The next day, Ms Mai, the manager started by saying that she felt so bad about this situation and she couldn’t sleep the whole night because even she had children and she feels for us because it was a genuine mistake on their part. When we asked for the room we booked, she said that the room would not be available anytime soon. She said that she did not want to “bother us about it the night before and wanted us to rest instead”. Advised her that we wanted to then cancel the reservation because we do not have the room we reserved. Hotels.com called several times to try to resolve the situation and she kept telling them that she didnt have the room we booked but she “upgraded our room for free” and that we agreed to it and therefore we should not be allowed to cancel the rest of the stay. Nasty Nasty people! Ms Mai, you can be so sweet to people when you fool them, because I have seen you do it while dealing with you for 3 hours, but you are one disgusting human being. I truly cannot wish you well.
Dirty, moldy room
Stayed 5 nights in Dec 2024

8/10 Good

dao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Daniel, Watton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos of this property are out of date, some I couldn’t even see as the hotel. The front doors are completely different, rooms are dirty. staff bribe people to leave 10/10 reviews. They put me in a room with a window and then advised me this is an upgrade and I would need to pay extra per night to stay there. I stood my ground but ended up moving rooms. I’d avoid this property at all costs.
Stayed 4 nights in Nov 2024

10/10 Excellent

stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location within easy walking distance of most of Hanoi's attractions. Miss Mai on reception and the other staff were very helpful making suggestions of places to visit and restaurants to try they can also book days out if you want them to.
Stayed 8 nights in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
This place is just incredible! 😍 Location is excellent so close to everything, the street train, shops, lots of food options around! The rooms are very clean, loved it! But my partner and I what we love the most was the people that works there WOW! Mia was soooo helpful, Mia gave us ideas of things we could do in Hanoi, help us to book tours, trains, she was friendly, happy and funny! We loved her😍 and the other people that works there absolutely amazing, happy and ready to help! We are really grateful and very lucky we found them as our first hotel in Vietnam. Thank you ambassador team! You guys are awesome! 😍 Don't hesitate to stay there, you would have a good experience!
Stayed 4 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property. It’s right in the middle of the best food options and the staff are amazing. The property is well kept, clean and the beds are very comfortable. The rates are very affordable as well
Stayed 1 night in Sep 2024

10/10 Excellent

Liyana, ISKANDAR PUTERI

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Friendly staff and fast response and service when there is a problem in the room
Stayed 1 night in Sep 2024