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The Hickstead Hotel

3.5 star property

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Premium bedding, desk, laptop workspace, iron/ironing board
24-inch flat-screen TV with digital channels, TV
Concierge desk
Exterior
Breakfast and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
Jobs Lane, Bolney, Hickstead, Haywards Heath, England, RH17 5NZ
  • Hickstead All England Jumping Course
    ‪19 min walk‬
  • American Express Stadium
    ‪14 min drive‬
  • University of Sussex
    ‪18 min drive‬
  • London (LGW-Gatwick)
    ‪20 min drive‬

Room options

View all photos for Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Double Room

8.8 out of 10
Excellent
(36 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Executive Double Room

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Premium bedding, desk, laptop workspace, iron/ironing board

Triple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Twin Room

Twin Room | Premium bedding, desk, laptop workspace, iron/ironing board

Twin Room

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 2 Single Beds

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About this property

The Hickstead Hotel

Edwardian hotel with 24-hour front desk and restaurant
A restaurant, a bar/lounge and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include conference space, concierge services and dry cleaning.
The Hickstead Hotel offers 52 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 24-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Hickstead Hotel. During your stay, you'll be within walking distance of Hickstead All England Jumping Course. Features include free WiFi in public areas, free self-parking and a free manager's reception. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • 6 minutes by car from South Downs National Park and 8 minutes from Hickstead All England Jumping Course
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Event space at this hotel measures 700 square feet (65 square metres) and includes conference space. The business-friendly The Hickstead Hotel also features multilingual staff, a garden, and coffee/tea in common area. Free self parking is available. The property offers extended parking privileges.

This Edwardian Haywards Heath hotel is smoke free.

The hotel hosts a free manager's reception daily.
Oak Tree Bistro – This bistro serves breakfast and dinner. A children's menu is available.
The Grange Bar – This bar only serves dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 14 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Oak Tree Bistro
  • The Grange Bar

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 700 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1910
  • Edwardian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 14 for adults and from GBP 10 for children
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hickstead Haywards Heath
Hickstead Hotel Haywards Heath
Hickstead Hotel
Classic Lodges Hickstead Hotel Haywards Heath
Classic Lodges Hickstead Hotel
Classic Lodges Hickstead Haywards Heath
Classic Lodges Hickstead
Classic Lodges The Hickstead Hotel
The Hickstead Hotel Hotel
The Hickstead Hotel Haywards Heath
Classic Lodges The Hickstead Hotel
The Hickstead Hotel Hotel Haywards Heath

The Hickstead Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 217 out of 569 reviews
Rating 8 - Good. 201 out of 569 reviews
Rating 6 - Okay. 101 out of 569 reviews
Rating 4 - Poor. 36 out of 569 reviews
Rating 2 - Terrible. 14 out of 569 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean room, friendly staff. Well located between Brighton and Gatwick.
Stayed 1 night in Jun 2025

10/10 Excellent

Tyron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crew enjoyed the stay, comfortable and good food.
Stayed 2 nights in Jun 2025

8/10 Good

Ian

Business traveller
Liked: Staff & service
Pleasant place in a convenient location. It is possibly a bit tired now, but the parking is good and spacious, the restaurant food was of reasonable enough quality, prices are not extortionate. I would go there again
Stayed 2 nights in Jun 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is well, but apart from breakfast.
Stayed 1 night in May 2025

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, comfortable rooms. Easy access and ample free parking. Great accommodation for a great price.
Stayed 1 night in May 2025

6/10 Okay

James

Business traveller

Average stay, hotel looks tired.

Stayed as part of a business trip as usual hotel was full. Hotel a bit tired and of average quality. Rooms need redecoration as does the hotel itself but perfectly clean and adequate for a no frills stopover. Breakfast was nice however.
Stayed 1 night in Feb 2025

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Nice hotel, friendly helpful staff. Isolated location.
Stayed 1 night in May 2025

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay as always
Stayed 1 night in May 2025

6/10 Okay

E-pix

Business traveller
Liked: Cleanliness
Room was average, ive slept on a more comfortable sheet of ply than the mattress in the room, tap in the basin was loose and hard to adjust. No milk left on the second night. only marginally better than the travel lodge down the road.
Stayed 2 nights in May 2025

6/10 Okay

b a

Travelled with family
Liked: Cleanliness, staff & service
Great location Slightly dated but clean rooms noisy if interconnected as gap under door and can hear
Stayed 2 nights in May 2025

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff very friendly especially waiter today snd cleaning lady rooms a little noisy as gap under door of adjoining rooms so you can hear every word
Stayed 2 nights in May 2025

10/10 Excellent

Mandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had great stay as always rooms are spacious and comfortable
Stayed 2 nights in May 2025

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking on site is a plus. Cute hotel. A little outdated but very clean. Checking in was a breeze, nice lady at front desk. We had a drink at bar and appetizer from restaurant. Very good service and food. Breakfast was good in morning. Overall, nice stay and would return again.
Stayed 1 night in May 2025

10/10 Excellent

M

Stayed 3 nights in May 2025

6/10 Okay

Martin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not a very clean hotel staff wasnt friendly. Old fashion rooms
Stayed 1 night in May 2025

8/10 Good

Philip

Liked: Staff & service, room comfort

Disappointing room

Service was excellent, but the room was a little tired. The main issue that we had with the room was that the walls were very thin, and we could hear everything in the room next door. The person staying there was coughing loudly all night, as well as making several bathroom visits. We do not need to hear all of this.
Stayed 1 night in May 2025

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay

Great stay for commuting to Brighton for a music event. Comfortable, friendly staff, great breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Amenities
Our first time visit. Excellent meals, quiet location with countryside feel. Excellent staff.
Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Stayed 1 night in May 2025

10/10 Excellent

Saad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay

Good place to stay. Nice clean and quiet.
Stayed 3 nights in May 2025

4/10 Poor

Mike

Not great

Stayed here a few times before. Always do a late checkout and normallh charged £20 for this. However this time not so great. Arrived at 3pm to be told room not ready and its £50 for late checkout. The room was only £57 to book so thag charge seemed excessive. They had no payment record from my booking so wanted me to pay again until i was showing them my payment online. Finally managed to check in 45mins late only after checking with reception and getting a different room. I think i got the bad room guests who complain get as it was right on the corner next to the stairs so could hear people all evening and early morning. Only 1 towel in bathroom. Breakfast was pretty bad for £14. One sausage, one piece of bacon, half a tomato, beans and 1 egg. Probably wont be back now which is a shame as ive stayed here 3 times.
Stayed 1 night in May 2025

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

DELTA

Disliked: Property conditions & facilities, room comfort

Really uncomfortable nights sleep

Have stayed here many times. Booked an executive room which was no different from other rooms, table and two chairs rather than comfy chairs. No water or biscuits in the room. But the mattress was the worst thing, so hard and uncomfortable - any time either of us moved the whole bed creaked and groaned.
Stayed 1 night in May 2025

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unusual to find such a well appointed place in the country. We had a lovely stay here.
Stayed 1 night in May 2025