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Hilton Garden Inn Houston NW/Willowbrook

3.0 star property

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Photo gallery for Hilton Garden Inn Houston NW/Willowbrook

Garden
Lobby
Exterior
Reception
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pool
  • Pet-friendly
  • Parking included

Explore the area

View in a map
7979 Willow Chase Blvd, Houston, TX, 77070
  • Houston Methodist Willowbrook Hospital
    ‪2 min walk‬
  • Willowbrook Mall
    ‪10 min walk‬
  • Vintage Park
    ‪4 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪22 min drive‬

Room options

View all photos for Room, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, Accessible

7.0 out of 10
Good
(4 reviews)
  • 15 sq m
  • Sleeps 4

View all photos for Room, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, Accessible

  • 15 sq m
  • Sleeps 2

View all photos for Room (Drinks & Snacks)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room (Drinks & Snacks)

  • 15 sq m
  • Sleeps 4

View all photos for Room, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, Accessible

  • 15 sq m
  • Sleeps 4

View all photos for Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite

  • 27 sq m
  • 1 bedroom
  • Sleeps 4

View all photos for Room, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, Accessible

  • 15 sq m
  • Sleeps 4

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Drinks & Snacks)

  • 15 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Jr Suite W/ Sofabed

King Jr Suite W/ Sofabed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Jr Suite W/ Sofabed

  • 30 sq m
  • 1 bedroom
  • Sleeps 4

View all photos for Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4

View all photos for 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

2 Double Beds

7.8 out of 10
Good
(6 reviews)
  • 15 sq m
  • Sleeps 4

View all photos for King Bed With Qn Sofabed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Bed With Qn Sofabed

8.2 out of 10
Very good
(14 reviews)
  • 15 sq m
  • Sleeps 4

View all photos for Deluxe, One King Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe, One King Bed, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 15 sq m
  • Sleeps 4

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About this property

Hilton Garden Inn Houston NW/Willowbrook

Suburban hotel with 24-hour fitness centre and 24-hour business centre
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hilton Garden Inn Houston NW/Willowbrook offers 171 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 37-inch LCD televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Guests aged under 12 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Houston NW/Willowbrook. During your stay, you're just a quick walk from Houston Methodist Willowbrook Hospital. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and 5 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Steps from Houston Methodist Willowbrook Hospital and 13 minutes on foot from Willowbrook Mall
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hilton Garden Inn Houston NW/Willowbrook offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, 5 meeting rooms, and coworking spaces. Event space at this hotel measures 2920 square feet (271 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Hilton Garden Inn Houston NW/Willowbrook. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Free self parking is available.

This 3-star Houston hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 10 AM.
Hilton Garden Inn Houston NW/Willowbrook has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee: USD 9 to 14 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (2,920 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2002
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 14.00 per person
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Houston NW/Willowbrook Hotel
Hilton Garden Inn Nw
Hilton Garden Inn Nw Hotel
Hilton Garden Inn Nw Hotel Houston
Hilton Garden Inn Nw Houston
Hilton Garden Inn Houston Nw Hotel
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Garden Inn NW/Willowbrook Hotel
Hilton Garden Inn NW/Willowbrook
Hilton Garden Inn Houston Northwest Hotel
Hilton Houston Nw Willowbrook

Hilton Garden Inn Houston NW/Willowbrook Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 328 out of 598 reviews
Rating 8 - Good. 141 out of 598 reviews
Rating 6 - Okay. 55 out of 598 reviews
Rating 4 - Poor. 36 out of 598 reviews
Rating 2 - Terrible. 38 out of 598 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria, Dallas

Travelled with family
Liked: Cleanliness
So sweet and helpful staff
Stayed 2 nights in May 2025

10/10 Excellent

Javier

Stayed 4 nights in May 2025

10/10 Excellent

Lugo Brothers

Stayed 1 night in May 2025

6/10 Okay

Pamela

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and helpful. Bed was a little uncomfortable and not sure the comforter was changed, it appeared to have a few pet hairs on it. Overall the hotel was nice
Stayed 2 nights in Apr 2025

4/10 Poor

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head didn't work and I was not told about the $50.00 deposit. I went through Expedia
Stayed 1 night in Apr 2025

10/10 Excellent

Adelita

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient!
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2025

8/10 Good

Marci

Travelled with family
Liked: Cleanliness, staff & service

No more pool

Thankfully it was not warm enough to swim, as they were filling the pool in with concrete.
Stayed 1 night in Mar 2025

6/10 Okay

Allison

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not homest

No pool, no gym, sink didn’t drain. When asked if there were double beds and queen beds, was told there are only queen beds….yet there are two separate offers when booking. Double beds, or more for queen beds. Sounds scammy.
Stayed 2 nights in Mar 2025

10/10 Excellent

Steven, KATY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many Restaurants.
Stayed 1 night in Feb 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place smells so good and super clean we love it
Stayed 2 nights in Feb 2025

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

krystal

Disliked: Staff & service, amenities, property conditions & facilities
Only 1 elevator was working. My thermostat was broken the 2 nights of my stay and issue wasn’t resolved
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent place and was clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Magdaleno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Jules

Stayed 1 night in Jan 2025

2/10 Terrible

Clarissa

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The AC didn’t work in our room & the hallways smelled like marijuana all night. The restaurant area was also closed every night so it was extremely inconvenient.
Stayed 2 nights in Feb 2025

4/10 Poor

latisha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Air condition and elevator was broken. Tried to call front desk and the phone didnt work.
Stayed 2 nights in Feb 2025

10/10 Excellent

Frank

Stayed 1 night in Feb 2025

6/10 Okay

Shane

Liked: Cleanliness
Disliked: Property conditions & facilities
There was no hot water until the last day of my 5 day stay. In addition, the thermostat controls were just on and off no temperature settings. Notified staff about the issues, was told the thermostat just needed a battery, but it was never replaced.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ikechukwu

Stayed 1 night in Jan 2025

10/10 Excellent

SHIMPEI

Stayed 5 nights in Feb 2025