4/10 Poor
Tim
Travelled with family
11 Mar 2025
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
We were only there for a total of 2 nights. We had to move to three different rooms in that short time span due to hot water not working in our first room, as well as tvs not working, ceiling fans, light switches, wall outlets all out of commission in some of all three of the rooms. Got a phone call while we were out in town the first day of our visit asking us to return to the property before 3 o’clock because they moved us to the wrong room the night before and guests were set to check in the room we were in. We then were moved to a third room. While we were there we were told other guests had been charged for the wrong room and we heard a family checking in being told they had a room for 1 night , but were told they had it for 2 nights before their arrival. There was also a wedding reception taking place our first night that we were not informed about so it was loud and crowded every turn we took that night. The hotel is historic and beautiful but management is not on top of things at all and it could use a good over all heavy duty cleaning, especially the carpet and rugs thoughout the hotel. A lot of updates to furniture and amenities in general needs to be made. With all the mishaps that took place during our stay I feel as though there are probably other incidents as well.
Tim
Stayed 2 nights in Mar 2025