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Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

2.0 star property

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Photo gallery for Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

Standard Room, 1 Queen Bed | Premium bedding, pillow-top beds, individually decorated
Reception
Exterior
Exterior
Business centre

Reviews

5.0 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
4940 Mustang Road, Butler Blvd./Southpoint, Jacksonville, FL, 32216
  • Place, Saint Vincent's Medical Center Southside
    ‪2 min drive‬
  • Place, Dog Wood Park of Jacksonville
    ‪2 min drive‬
  • Place, St. Johns Town Center
    ‪7 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, pillow-top beds, individually decorated

Standard Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, pillow-top beds, individually decorated

Deluxe Room, 2 Queen Beds

  • 27 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Suite, 1 Queen Bed with Sofa bed

Signature Suite, 1 Queen Bed with Sofa bed | Premium bedding, pillow-top beds, individually decorated

Signature Suite, 1 Queen Bed with Sofa bed

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

A 24-hour business centre, coffee/tea in a common area and a microwave in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint offers 75 air-conditioned accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Microwaves, fridges and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint. During your stay, you'll be within walking distance of Saint Vincent's Medical Center Southside. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a 24-hour business centre and a computer
  • Just a 3-minute drive from Saint Vincent's Medical Center Southside and 7 minutes from HCA Florida Memorial Hospital
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Free breakfast is available daily. A vending machine, multilingual staff, and a garden are also featured at Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

Guests are served a free continental breakfast daily from 6 AM to 9 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1998
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay, MobilePay and Cash App
Cashless transactions are available
Safety features at this property include a smoke detector
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to local guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hometown Inn Jacksonville
Hometown Jacksonville
Hometown Inn Jacksonville Butler Blvd./Southpoint
Hometown Inn Butler Blvd./Southpoint
Hometown Jacksonville Butler Blvd./Southpoint
Hometown Butler Blvd./Southpoint

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint Reviews

Reviews

5.0
Rating 10 - Excellent. 146 out of 1007 reviews
Rating 8 - Good. 148 out of 1007 reviews
Rating 6 - Okay. 129 out of 1007 reviews
Rating 4 - Poor. 164 out of 1007 reviews
Rating 2 - Terrible. 420 out of 1007 reviews

4.8/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Gustavo

Stayed 1 night in Nov 2025

10/10 Excellent

Lyndon

Stayed 1 night in Nov 2025

6/10 Okay

Landon

Stayed 3 nights in Nov 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Not to bad, wifi
Stayed 1 night in Oct 2025

4/10 Poor

Joe

Stayed 1 night in Nov 2025

4/10 Poor

Jasmine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was VERY friendly but unfortunately the facilities were lacking. The room we were put in smelled like stale smoke. The main entrance and foyer were nice and clean, but the room was dirty with hair in the shower, bathroom floor felt greasy but also sticky? The mirror over the bed had smudges everywhere and the bedding was thrown on haphazardly. Overall I think you get what you pay for, but this facility could easily make the customer experience better with cleanliness and attention to detail.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Stayed 1 night in Sep 2025

2/10 Terrible

Merri Jo

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
They failed to provide my request for a TV in the room that provided closed captioning feature for me. I am deaf & rely on that to understand spoken language on the TV programs. We had to cancel the reservation and find another hotel that could accommodate my disability. Hometown Inn & Suites agreed to refund the expense; however, they went back on their word. Next step is to report them to Better Business Bureau
Stayed 2 nights in Nov 2025

2/10 Terrible

Felicia

Disliked: Cleanliness, amenities
You can barely get any sleep the walls are paper thin. The room was too clean hair left in the bathroom sink and the room didn’t smell too good..NEVER AGAIN!!
Stayed 2 nights in Nov 2025

10/10 Excellent

mitchell

Travelled with family
Liked: Cleanliness
I was in town for the football game. All i needed was a pkace to sleep and i am glad i stayed here
Stayed 2 nights in Oct 2025

8/10 Good

Tayvon

Liked: Cleanliness, staff & service, amenities
Room was clean bathroom had this brown like stain the tub so I didn’t take a shower there everything was good besides me keep having to go to the desk for help opening the room door lucky I was only on the first floor I rate it a 6/10 because of them two issues but I enjoyed my stay
Stayed 1 night in Nov 2025

6/10 Okay

Tawana

Travelled with group
Liked: Staff & service
Hallway on 1st floor has very bad odor.
Stayed 2 nights in Oct 2025

8/10 Good

Tommy

Liked: Cleanliness, staff & service, amenities
Courteous and friendly staff. We did early check in for a few more bucks. Would stat again. Just wish they had more food choices for breakfast (no eggs, bacon, sausage, waffles, etc).
Stayed 1 night in Nov 2025

2/10 Terrible

Jermaine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
There hair all over the toilet. There was dried up urine on the seat of the toilet and around the whole rim of the toilet seat underneath it. The room smelled of loud urine and wet carpet. There was shreds of long blonde hair in our bed as if someone had just got out of the bed and oulled the covers back. There was hair all over the shower it looked like someone had just shaved in the shower. I have pictures to prove these accusations. I want to request a full refund. I had a family member that checked into a room 2 doors down from me and she also had similar issues the housekeeper was a heavy set Caucasian woman with purple scrubs her. Her words were i did clean the room but i didnt check to see if the bathroom needed cleaning. We are beyond disgusted with service.
Stayed 1 night in Oct 2025

2/10 Terrible

Shontavia

Stayed 1 night in Oct 2025

2/10 Terrible

Deon

Stayed 1 night in Oct 2025

4/10 Poor

Janice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
General manager took the liberty to charge several charges to both cards I have on file and I only authorized one charge. Ned linen had stains, hot water was NOT working. I will report the fraudulent activity to both my banks. I have receipts and screenshots for the various charges
Stayed 1 night in Oct 2025

6/10 Okay

Shawna

Travelled with family
Liked: Staff & service, amenities
At night parking area not safe a man was trying to break in cars at 4 am
Stayed 5 nights in Oct 2025

6/10 Okay

Marie

Travelled with family
Disliked: Cleanliness
The stay was ok I guess you know the saying “you get what you pay for” next time I’ll be more thorough with my research and reading review before I book another hotel staff was nice but the front desk women in the morning was kinda rude I do understand that I turned my keys in 2 mins late but the way she spoke to me about me not getting my deposits could of been more nicer
Stayed 1 night in Oct 2025

2/10 Terrible

Gabriella

Stayed 1 night in Oct 2025

8/10 Good

Devin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good room nice and clean
Stayed 1 night in Oct 2025

4/10 Poor

Javier

Disliked: Amenities, property conditions & facilities
The room was fine, but the people talking outside (in the parking lot) made it impossible to sleep.
Stayed 1 night in Oct 2025

6/10 Okay

Destinee

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Dustin

Stayed 4 nights in Sep 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025