6/10 Okay
Ashley
Travelled with family
22 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 5 years in a row. This was our 2nd time this year. The pool was nasty, the hot tub didn’t work at all, and the new management sucks honestly. We booked poolside rooms side by side we wound up on the back of the property with rooms 130 & 138! The cleaners don’t speak no English at all and I personally seen one of the 4 that were cleaning each room together drinking a miller tall boy on the job. Very disheartening this has been our home away from home for years lots of memories with our kids here but we will not be staying here no more. We had to literally call 3 times to get our room deposits back and the first 2 times all I was told was it had been released back to the card and we would get it in 3-5 days the 3rd time one of the same people I had spoken to before in 3 minutes we got the alert it was pending on the bank account really? We wounder how many other people they have done this too that just gave up. I hate to say it but y’all lost good long time customers. It used to be a really nice comfy place to stay with great communication and convenient amenities and friendly staff not anymore.
Ashley
Stayed 2 nights in Aug 2025