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Kampala Serena Hotel

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Photo gallery for Kampala Serena Hotel

Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
Lobby sitting area
View from property
Building design
6 restaurants; breakfast, lunch, dinner and brunch served

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Kintu Road, Kampala, 256
  • Place, Uganda Golf Course
    ‪8 min walk‬
  • Place, The Parliament of the Republic of Uganda
    ‪8 min walk‬
  • Place, Embassy of Sweden
    ‪18 min walk‬
  • Airport, Entebbe (EBB-Entebbe Intl.)
    ‪43 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room

Club Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room

  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room

9.0 out of 10
Wonderful
(16 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite

  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Kampala Serena Hotel

6 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club and a poolside bar.
Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Guests aged under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Serena Maisha Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Kampala Serena Hotel, you're just a quick walk from Uganda Golf Course. Free WiFi in public areas, free valet parking and 6 restaurants are available.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy French cuisine with garden views at The Pearl Restaurant, one of the property's 6 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages, detox wraps or body scrubs at Serena Maisha Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 15-minute walk of Uganda Golf Course and Independence Monument
  • Airport shuttle service available for a fee
Kampala Serena Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, 16 meeting rooms, and limo/town car service. Event space at this hotel measures 10290 square feet (956 square metres) and includes a conference centre. A children's pool, a sauna, and spa services are also featured at the luxury Kampala Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

The Pearl Restaurant – Overlooking the garden, this fine-dining restaurant specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Explorer Italian Bistro – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Lakes Restaurant – Overlooking the garden, this restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.
Pool Side Restaurant – This poolside restaurant serves lunch and dinner. A children's menu is available. Open daily.
Champagne Bar – This Champagne bar only serves light fare. Open selected days.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Explorer Italian Bistro
  • Pool Side Restaurant
  • The Lakes Restaurant
  • The Pearl Restaurant

Things to do

  • Art gallery
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Conference centre (10,290 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for UGX 150.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 61491
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Kampala Serena Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 204 out of 252 reviews
Rating 8 - Good. 35 out of 252 reviews
Rating 6 - Okay. 7 out of 252 reviews
Rating 4 - Poor. 3 out of 252 reviews
Rating 2 - Terrible. 3 out of 252 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Noah

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Noah

Liked: Cleanliness, amenities, property conditions & facilities
This is truly a five star hotel in all aspects.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities
Clean room and very friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and very friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Very relaxing, serene, friendly staff, good food and great facilities
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Franklin

Liked: Cleanliness, amenities
Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Maishara

Liked: Cleanliness, amenities, property conditions & facilities
The room service was more than excellent. The staff are very warm and kind
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Per

Liked: Cleanliness, staff & service, amenities
Wonderful garden
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Mitsuhiro

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and great staff
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Everyone from Housekeeping, Hosts, Front Desk, Barber, Attendants, and everyone else was extremely nice and helpful. The property is beautiful and unmatched. The hospitality exceeds anything you’ve ever experienced, even in Las Vegas!
Stayed 9 nights in Nov 2025
Verified

10/10 Excellent

Ankita

Clean roos
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Didier

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to be
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Momodou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent place to stay
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Mahamood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Decolby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Well mannered
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the hotel, but the surroundings were less than desirable
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Momodou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best place to stay in Kampala
Stayed 1 night in Nov 2023
Verified

8/10 Good

V A

Liked: Cleanliness, staff & service, room comfort

Breakfast is best part

Nice hotel. Breakfast is very nice. The chef made a fantastic omelette and the cappuccino was good.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful hotel

so comfortable and clean. Shower was wonderful. Plan on coming back again!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and quiet environment!. Room service is great.
Stayed 2 nights in Dec 2024