Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
2 bars/lounges, 2 swim-up bars, poolside bar, beach bar
Lobby sitting area
Lake
Outdoor dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included

Explore the area

View in a map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪4 min drive‬
  • Place, Cenote Cristalino
    ‪5 min drive‬
  • Place, Akumal Beach
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Junior Suite Garden View

8.4 out of 10
Very good
(60 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Room Deluxe with View

  • 37 sq m
  • Sleeps 1

Suite Junior with View

  • 42 sq m
  • Sleeps 1

Suite Luxury with View

  • 58 sq m
  • Sleeps 1

Room Deluxe with View

  • 37 sq m
  • Sleeps 2

Suite Junior with View

  • 42 sq m
  • Sleeps 2

Suite Luxury with View

  • 58 sq m
  • Sleeps 2

Room Deluxe with View

  • 37 sq m
  • Sleeps 3

Suite Junior with View

  • 42 sq m
  • Sleeps 3

Room Deluxe With View

  • 37 sq m
  • Sleeps 4

Suite Junior with View

  • 42 sq m
  • Sleeps 4

Room Deluxe with View

  • 37 sq m
  • Sleeps 3

Suite Junior with View

  • 42 sq m
  • Sleeps 3

Suite Junior with View

  • 42 sq m
  • Sleeps 4

Junior Suite Single Use Garden View

  • Garden view
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Suite Superior with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4

Junior Suite Garden View

9.2 out of 10
Wonderful
(16 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Garden View

9.8 out of 10
Exceptional
(18 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Family Selection Suite Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 2

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 3

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 4

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 2

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 2

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 2

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 3

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 1

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 3

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 4

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 1

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 1

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 1

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 3

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 103 sq m
  • Sleeps 4

Family Junior Suite Garden View

  • Sleeps 3

Family Junior Suite Swim-up

  • Sleeps 3

Deluxe Room With Garden View

  • Sleeps 3

Family Selection Suite Beachside

  • Sleeps 2

Family Selection Junior Suite Rooftop With Private Pool

  • Sleeps 3

Family Selection Suite Beachfront

  • Sleeps 3

Similar properties

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Catch some rays on Grand Palladium Kantenah Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Grand Palladium Kantenah Resort & Spa All Inclusive. During your stay, you'll be close to Akumal Beach. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 3 restaurants, a coffee shop, a beach bar and 2 swim-up bars
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Treat yourself to deep-tissue massages, body treatments or manicures and pedicures at Zentropia
  • Services include babysitting, a children's club and a lifeguard on-site
  • On-site recreation includes a private beach, tennis courts and a gym
  • 9 minutes by car from Puerto Aventuras Marina and 10 minutes from Akumal Beach
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 5-star Kantenah property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Grand Palladium Kantenah Resort & Spa All Inclusive has 3 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 586 out of 1004 reviews
Rating 8 - Good. 207 out of 1004 reviews
Rating 6 - Okay. 92 out of 1004 reviews
Rating 4 - Poor. 60 out of 1004 reviews
Rating 2 - Terrible. 59 out of 1004 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeanette Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience ! Loved the staff and cleanliness
Stayed 4 nights in Nov 2025

10/10 Excellent

Natalie

Liked: Cleanliness
It was fine.
Stayed 7 nights in Nov 2025

10/10 Excellent

Kristofor

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an incredible stay. Recommend the Family Selection to get a butler. One of the best trips we ever took
Stayed 7 nights in Oct 2025

4/10 Poor

Shital

Stayed 7 nights in Nov 2025

10/10 Excellent

Deshdeep

Stayed 5 nights in Nov 2025

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was new and clean.
Stayed 7 nights in Nov 2025

10/10 Excellent

Barbara Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
From Roberto at the front desk when I first arrived made sure I would be able to enjoy my stay. My room was always clean and some special touches. The Grand Palladium catered to all guests, young and old. The beaches were kept amazingly clean. The food was great, the a la carte restaurants were easy to book and had great food. Any issues that came up were dealt with in a professional manner.
Stayed 7 nights in Nov 2025

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall a great experience. Staff is super friendly and make you feel like a king the whole time. Amenities are spotless, night shows are great too. The only down side would be the beach , but we are not much of a beach family so , that was no an issue at all for us.
Stayed 5 nights in Nov 2025

10/10 Excellent

Martha Ivis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Nov 2025

10/10 Excellent

Amber

Stayed 7 nights in Nov 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place, our second time at the resort, first time at Family Selection- well worth it! Food was great, service was great - no complaints at all!
Stayed 7 nights in Nov 2025

8/10 Good

Shital

Stayed 1 night in Nov 2025

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff and service was amazing. Every meal was a unique and flavorful experience. The hydrotherapy is a must add to your stay.
Stayed 6 nights in Nov 2025

10/10 Excellent

Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely amazing service
Stayed 5 nights in Nov 2025

10/10 Excellent

Christipher Joseph

Stayed 7 nights in Nov 2025

10/10 Excellent

Thanh

Stayed 6 nights in Nov 2025

10/10 Excellent

Caroline

Stayed 7 nights in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Air conditioning in the room worked okay (not great). Was there for our anniversary, we told them that. We were in the “family selection.” When we checked in it was a room with two double beds, which was a bummer for us on our anniversary. After 4 days they changed it but we had to keep going back to the desk to follow up. The pool was nice but there were lots of people smoking around the pool and even though it wasn’t allowed, no one asked them to stop. Staff in the family selection areas were good, outside the family selection was slow. We had a nice time and it’s a beautiful place but some things stood out as unforced errors.
Stayed 7 nights in Nov 2025

10/10 Excellent

Kasia

Stayed 8 nights in Nov 2025

10/10 Excellent

Jason Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. All very helpful and friendly. We stayed in the Family Selection with swim up. Family selection is the only way to go if you have kids. The rooms were clean. Included butler was awesome. Allowed you to book dinners at a la carte easily. Beach is good, but not amazing. Nice sand, but a little rocky walking out. Pools are nice. Food is pretty good for an all inclusive. Plenty of variety. Nobody got sick. We had a 13 year old and 9 year old. Kept them busy. Highly recommend.
Stayed 7 nights in Nov 2025

10/10 Excellent

Amanda

Stayed 10 nights in Nov 2025

10/10 Excellent

esther antonieta dora

Liked: Cleanliness, property conditions & facilities
Beautiful grounds. Restaurants were ok. No nightlife ir real fun for teens or young adults. Staff was nice
Stayed 5 nights in Jun 2025

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed from Nov. 5-12. The rooms were clean and we really appreciated having butler service to make reservations for a la carte, calling for a carte to pick us up and other bookings. All staff were friendly and helpful. There are different buffets with lots of options for kids. Kiddy pool is nice we had a 4 and 5 year old with us and they were quite content being there each day. Beautiful location with different animals like iguanas, coati, capybara roaming around. Kids loved looking at them!
Stayed 7 nights in Nov 2025

10/10 Excellent

Rodrigo

Stayed 7 nights in Nov 2025

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean resort, comfy beds, friendly staff, food was great overall, favorite means were the steakhouse and the Italian restaurants.
Stayed 7 nights in Nov 2025