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The Gardens Hotel and Residences

2.0 star property

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Photo gallery for The Gardens Hotel and Residences

Indoor pool, outdoor pool
Minibar, iron/ironing board, Internet, alarm clocks
Lobby
Lobby lounge
DVD player

Popular amenities

  • Room service
  • Bar
  • Kitchen
  • Pool
  • Gym
  • Housekeeping

Explore the area

Map
The Gardens, Mid Valley City, Kuala Lumpur, 59200
  • Mid Valley Megamall
    ‪7 min walk‬
  • University of Malaya
    ‪19 min walk‬
  • Kuala Lumpur Sentral
    ‪3 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪48 min drive‬

Room options

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

Deluxe Room (1 Bed)

  • Sleeps 2
  • 2 Single Beds

Deluxe Room (1 Bed)

  • Sleeps 2
  • 1 Double Bed

Deluxe Single Room

  • Sleeps 1
  • 1 Single Bed

Family Room (Executive Deluxe)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

Deluxe Single Room

  • Sleeps 1
  • 1 Single Bed

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

Family Room (Executive Premier)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Premier Triple Room

  • Sleeps 3
  • 3 Single Beds

Deluxe Triple Room

  • Sleeps 3
  • 3 Single Beds

Deluxe Room (1 Bed)

  • Sleeps 1
  • 1 Single Bed

Family Room (1 Bedroom Deluxe)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Premier Single Room

  • Sleeps 1
  • 1 Single Bed

Deluxe Room (2 Bed)

  • Sleeps 2
  • 2 Single Beds

Premier Twin Room

  • Sleeps 2
  • 2 Single Beds

Premier Double Room

  • Sleeps 2
  • 1 Double Bed

Deluxe Room (2 Bed)

  • Sleeps 3
  • 3 Single Beds

Family Room (2 Bedroom Deluxe)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Deluxe Room (1 Bed)

  • Sleeps 3
  • 3 Single Beds

Premier Room (1 Bed)

  • Sleeps 2
  • 1 Double Bed

Deluxe Room (2 Bed)

  • Sleeps 2
  • 1 Double Bed

Deluxe Room (2 Bed)

  • Sleeps 1
  • 1 Single Bed

Premier Room (2 Bed)

  • Sleeps 3
  • 3 Single Beds

Family Room (2 Bedroom Premier)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Premier Room (2 Bed)

  • Sleeps 2
  • 1 Double Bed

Premier Room (2 Bed)

  • Sleeps 1
  • 1 Single Bed

Family Room (1 Bedroom Premier)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Premier Room (2 Bed)

  • Sleeps 2
  • 2 Single Beds

Premier Room (1 Bed)

  • Sleeps 1
  • 1 Single Bed

Premier Room (1 Bed)

  • Sleeps 3
  • 3 Single Beds

Family Room (Deluxe)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Deluxe Double Room Single Use

  • Sleeps 1
  • 1 Single Bed

Deluxe Triple Room

  • Sleeps 3
  • 3 Single Beds

Deluxe Double Room Single Use

  • Sleeps 1
  • 1 Single Bed

Premier Double Room Single Use

  • Sleeps 1
  • 1 Single Bed

About this property

The Gardens Hotel and Residences

Hotel with an indoor pool, a short walk to Mid Valley Megamall
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a health club. Other amenities include a bar/lounge, 24-hour room service and a business centre.
The Gardens Hotel and Residences offers 647 air-conditioned accommodations with DVD players and minibars. Kitchens offer fridges, microwaves and coffee/tea makers.

Televisions come with satellite channels. Business-friendly amenities include complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at The Gardens Hotel and Residences, you're just a quick walk from Mid Valley Megamall. Enjoy features like an indoor pool, a gym and a bar.
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Amenities include a front desk safe, a business centre and conference space
  • On-site recreation includes a gym and a playground
  • 9 minutes by foot from Mid Valley Megamall and a 4-minute drive from University of Malaya
The Gardens Hotel and Residences offers its guests an indoor pool, an outdoor pool, and a health club. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

The Gardens Hotel and Residences also features 24-hour room service, a hair salon, and shopping on site.

This Kuala Lumpur hotel is smoke free.

24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: High-speed internet

Food and drink

  • A bar/lounge

Things to do

  • Fishing
  • Health club
  • Indoor pool
  • Outdoor pool
  • Playground
  • Shopping

Family friendly

  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • Ballroom
  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Towels provided

Entertainment

  • Cable/satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Kitchen
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Gardens Hotel Kuala Lumpur
Gardens Kuala Lumpur
The Gardens Hotel Residences

The Gardens Hotel and Residences Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 56 reviews
Rating 8 - Good. 23 out of 56 reviews
Rating 6 - Okay. 3 out of 56 reviews
Rating 4 - Poor. 2 out of 56 reviews
Rating 2 - Terrible. 1 out of 56 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location but a bit over priced

Very convenient location, next to the shopping mall. Room is big n comfy but getting a bit old. Breakfast is good w lots of variety. Staff is helpful and polite. However I still find it's over priced
Stayed 5 nights in May 2018

2/10 Terrible

Ka Hei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Robbery Experience

Already paid for two rooms via hotels.com The hotel staffs just debited my credit card without my permission as they did not receive the confirmation from hotels.com and they did not bother to follow up with hotels.com despite that I have presented all the proof I can provide. Still waiting for a reply from the hotel for a refund.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2018

8/10 Good

SHI

Liked: Cleanliness, property conditions & facilities, room comfort

good hotel for short stay

The hotel is linked to a mall where you find many luxuary shops as well normal shops and restaurants.
Stayed 1 night in May 2018

8/10 Good

IOK LAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Convenient

Close to food, close to station, close to mall, close to everything.
Stayed 1 night in Apr 2018

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

We absolutely loved our stay at The Gardens! We had a short stay in the hotel section and a longer stay in the Residences and are a family of 4. The 2 bedroom apartment was just perfect for us - wonderful balcony, great views, well equipped kitchen, comfy beds, good choice of pillows, lovely bathrooms and the BEST SHOWER EVER! The breakfast was great - good range and a lovely restaurant space. Our kids especially loved the sushi and dumplings and we loved the dahl and roti made to order. The staff couldn't have been better and easily accommodated our requests. The area was perfect - so many food options in the attached shopping areas and a really nice general area. Perfect!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit by Jack Gregor

Staff very friendly and efficient and courteous

6/10 Okay

Gerard

Expensive

During check in was told by receptionist no reservations made despite payment already collected by Hotels.com. Staff was rather impolite with tone of voice in handling the matter. Room was extremely small unlike what was shown in photo during check in. Saving grace was thrir buffet spead & convenient location of the hotel to mall. But getting in & out of the hotel was a nightmare. Took 45mins just to exit the hotel on Sunday 3pm by car. Monorail or train isn't an option for this hotel.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very cosy & comfortable. The hotel is located next to the big shopping mall with many restaurants, popular retail shops & supermarket. However the traffic conditions nearby is very busy and quite away from local place of interests.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Anthonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent hotel

excellent hotel, good location
Stayed 2 nights in Nov 2017

6/10 Okay

Peter

Boring is the word and overpriced.se have stayed at the Mandarin in KL or a similar prize It has far more to offerThe corridor had a mouldy smell.The rooms were really boring Wontbook this hotel Gain
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
The room was clean and breakfast was good. If only the hotel front desk staff could be a bit more helpful, it would be a perfect place to stay for your holidays.
Stayed 1 night in Jun 2017

10/10 Excellent

Foo , singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Conveniently linked to Garden malls and mid valley mall which many good restaurants and eating places. Buffet breakfast is good.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Pleasant. Staff service in various areas very good. Room can be improved. AirCon not cold.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Stay

I have stayed in Garden many times. Service has improved a lot over time. Location is the main plus point as it is connected to Garden and Mid Valley Mall. Room is clean, modern with a nice toilet having both shower and bath tub. For this trip they upgraded my room to executive floor which I am able to access to lounge. When you made booking through hotel.com or 3rd party sites these rarely happen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel and great location

Excellent as usual. Highly recommended

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A place to stay away from home...

Excellent. Great service. Great buffet breakfasts. Highly recommended.

6/10 Okay

kok weng

8/10 Good

Singapore guest, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with friendly staff

Thw hotel was amazing, good location, connected bridge for guests to walk over to Mid-Velly shopping mall. As for the hotel rooms, good bedrooms, comfortable beds and good city views. Good staff who are friendly and helpful. Upon arrival, the counter staff approached us with a big smile on his face, it made us feel welcomed.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude and unhelpful checked in staffs

Encounter a very rude check-in female Indian staff at front desk that offered nothing and only seen to pleased the VIP.

8/10 Good

Yip

Liked: Cleanliness, staff & service, room comfort

Average

2 problems: - 4pm my room is still being make up. - raining day TV programs affected with no signal.