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Palette Near Petronas Twin Tower Formerly Campbell Hotel

3.0 star property

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Games room
Superior Double Room | 1 bedroom, in-room safe, desk, free WiFi
Superior Twin Room | 1 bedroom, in-room safe, desk, free WiFi
Games room
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Suite 401, Level 4, Campbell Complex, 98, Jalan Da, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50100
  • Place, SOGO
    ‪2 min walk‬
  • Place, Kuala Lumpur Forest Eco Park
    ‪7 min walk‬
  • Place, Merdeka Square
    ‪12 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪60 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, in-room safe, desk, free WiFi

Deluxe Twin Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, desk, free WiFi

Deluxe Double Room

  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Premium Double Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite | 1 bedroom, in-room safe, desk, free WiFi

Executive Suite

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, in-room safe, desk, free WiFi

Superior Double Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, in-room safe, desk, free WiFi

Superior Twin Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Palette Near Petronas Twin Tower Formerly Campbell Hotel

Along with a restaurant, this hotel has a 24-hour front desk and a computer station. Free WiFi in public areas and free self parking are also provided. Additionally, express check-in, a corner/local shop and a hair salon are on-site.
Palette Near Petronas Twin Tower Formerly Campbell Hotel offers 153 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, bidets and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is provided on a daily basis.

With your stay at Palette Near Petronas Twin Tower Formerly Campbell Hotel, you're connected to a shopping centre and just a quick walk from SOGO. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include convenience store, a gift shop and a computer
  • Just a 2-minute drive from Petronas Twin Towers and a few minutes from Pavilion Kuala Lumpur
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and a corner/local shop are also featured at Palette Near Petronas Twin Tower Formerly Campbell Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Kuala Lumpur hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
Palette Near Petronas Twin Tower Formerly Campbell Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: MYR 20 for adults and MYR 15 for children
  • A restaurant

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station

Accessibility

  • Lift
  • Tile flooring in public areas
  • Tile flooring in room

More

  • Banquet hall
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: MYR 100.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 100.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 20 for adults and from MYR 15 for children
  • Late check-out fee: MYR 100.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Campbell Hotel Kuala Lumpur
Grand Campbell Hotel
Grand Campbell Kuala Lumpur
Grand Campbell
The Grand Campbell Hotel Hotel
The Grand Campbell Hotel Kuala Lumpur
The Grand Campbell Hotel Hotel Kuala Lumpur

Palette Near Petronas Twin Tower Formerly Campbell Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 42 out of 221 reviews
Rating 8 - Good. 93 out of 221 reviews
Rating 6 - Okay. 55 out of 221 reviews
Rating 4 - Poor. 14 out of 221 reviews
Rating 2 - Terrible. 17 out of 221 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kendra

Liked: Cleanliness, staff & service
The hotel was good for the price I paid. The room was very large and clean. We were lucky enough to have a partial view of the Petronas Towers which I was happy about. However, the room did have some moderate wear and tear. The walls really needed to be painted and the bathroom had a leaky roof which the hotel did address. Despite this I was was still a good stay.
Stayed 5 nights in Feb 2020
Verified

10/10 Excellent

NOORSHAMSURI

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable price and good services. Insya Allah will come again for the next trips if available.tq so much.
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The place is not as shown in expedia. Very close to road. Felt very difficult to sleep due to vehicle noise even in midnight
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

信用できず態度も悪い

チェックインして部屋に入ったら、別の人の荷物が置いてあった。同じ部屋に別のゲストを通したのです。ホテル側の言い分は何度も変わったので信用できないです。フロントの男性の対応は非常に悪く、見下した態度で、謝罪もなくホテル側になんの落ち度もないと言い張りました。 部屋がどうかという以前に、スタッフの態度、対応が非常に悪く、言い分が何度も変わるので信用もないです。
Stayed 9 nights in Nov 2019
Verified

6/10 Okay

Shima

Fustrated because i did not get queen bed room as per request
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Adli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to shopping areas and transportation, easy to food outlets, breakfast need to be improved.
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Anuar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Sep 2018
Verified

8/10 Good

RUZANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

good service and strategic location to shopping in that area.. just walking distance
Stayed 1 night in Sep 2018
Verified

8/10 Good

Faizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel near to town

Easy to excess the public transportation, mall, visiting place and etc as it is located at the center of town.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
in addition to the original payment, they asked extra RM10 for travel tax during check-in. this should have been noticed during booking. Also to go to your room, you'll need to pass a long corridor in a shopping mall! reception and the entrance to the hotel room are far.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Verified traveller

Convenient that it is next to sogo. My booking said city view but got a no window room instead, was too tired to ask for a change.
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bilik selesa untuk bermalam. Berpatutan dengan harga.
Stayed 3 nights in Jul 2018
Verified

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

还好，算不错

免费停车场，很好的隔音
Stayed 1 night in Jun 2018
Verified

8/10 Good

misspenang

Liked: Staff & service, property conditions & facilities

Close to shopping area.

My 2nd stay. I got discount from expedia. Reasonablw price. However the hotel management can call pest control to overcome small cockroach in bathroom. I found 2-3 of it. So far, everything was ok for me.
Stayed 1 night in Jun 2018
Verified

6/10 Okay

WakMat

Liked: Cleanliness, staff & service, room comfort

Hotel is within walking distance for shopping

It takes max 15 minutes to the furthest shopping mall. Hotel is in the city centre, surrounded by street food & restaurants. Despite with weak room wifi, the hotel charges is within our means. We’ll be back.
Stayed 2 nights in Jun 2018
Verified

8/10 Good

Charle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

worth of money

overall is good, but the towel is not good absorption, and a little bad smell.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Good facilities for working trip. Near to sogo and comfortable
Stayed 2 nights in Apr 2018
Verified

4/10 Poor

Dr_B

Disliked: Staff & service

Central location

Check in was a disappointment and I thought the staff who handled my checkin was unhelpful. I have stayed at this hotel before and the service and staff were much better. WiFi was almost non existent in my room and the hotel did nothing to remedy this disputes me lodging a complaint several times. Other hotel guess were very noisy and inconsiderate. Overall I was disappointed in my experience/stay.
Stayed 10 nights in Mar 2018
Verified

8/10 Good

fazlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel close very close to sofo shopping compl

very nice hotel, good to stay here if you want to shop at sogo and at jalan tar.
Stayed 1 night in Mar 2018
Verified

8/10 Good

Mohan

Liked: Cleanliness, property conditions & facilities, room comfort

good hotel and very close to most of facilities.

overall good experience. But only few staff were able to speak english.
Stayed 3 nights in Mar 2018
Verified

2/10 Terrible

subrayan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no, we cancel

look like budget hotel, not clean pls go to take look is it same as in picture was post.
Stayed 1 night in Feb 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No mini bar at this price was unacceptable.To upgrade room have to pay addtional RM150 per day.I moved to other hotel on the same night.
Stayed 2 nights in Jan 2018
Verified

8/10 Good

kamsiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay

locate in center of city. easy parking & walking around from one to another place.
Stayed 1 night in Jan 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

recemonded

nice friendly staff room bit small lift to far from lobby. difficult for family trip.
Stayed 1 night in Dec 2017
Verified

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Not a good choice

Cons: The hotel is in the congested area, and the WAZE will bring you to the wrong direction due to the complex road. It is very noise at mid night, and suspected the immoral activities and public disturbance with a motorcycle racing. I coudn't get a good sleep. The check-in time was disturbing and slow. I came over around 2:30pm, and more than 7 person waiting for check-in with their friends and families at the small lobby. I only manage check-in at 3:30pm. No fridge. Pros: The hotel parking is free at the level 4. The bed is comfortable. The shower and toilet is in good condition and good water pressure.
Stayed 1 night in Dec 2017