23 Aug 2021 by Maria Paschali
Dear Guest Thank you for your review and feedback. We very much appreciate all comments as they help us to focus on what is important to our guests. We would appreciate it if you could take some time and send us some more information by email at info@napamermaidhotel.com in order to enable us improve the products and service we provide to our guests. Kind regards
18 Jun 2019 by Maria Paschali
Dear Guest Thank you for staying with us and for your excellent review. We look forward to welcoming you back in the near future. Kind regards Maria Paschali
2 May 2018 by Maria Paschali
Dear Jackie Thank you for your detailed review and kind comments following your visit to Ayia Napa and to the Napa Mermaid Hotel & Suites. Kindly note that ironing facilities can also be provided in the room if requested. We hope to have the pleasure of welcoming you back to our hotel in the near future. Kind regards Maria Paschali
8 Jan 2018 by Maria Paschali
Dear Martin Thank you for your wonderful review and kind comments. We look forward to welcoming you back to our hotel soon. Kind regards Maria Paschali
18 Sep 2023 by Maria Paschali
Dear RuthThank you for choosing our hotel for your holidays in Ayia Napa and for your top rating!Looking forward to the pleasure of welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali
5 Aug 2023 by Maria Paschali
Dear LauraThank you for staying with us and for your kind review.We hope to have the pleasure of welcoming you back in the near future.Kind regardsMaria Paschali
24 Apr 2023 by Maria Paschali
Dear RobinThank you for staying with us and for your excellent rating!We look forward to welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali
29 Oct 2022 by Maria Paschali
Dear LiviaThank you for staying with us and for your top rating!We hope to have the pleasure of welcoming you back in the near future.Kind regardsMaria Paschali
6 Oct 2022 by Maria Paschali
Dear RuthThank you for choosing the Napa Mermaid Hotel & Suites for your visit to Ayia Napa and for your excellent review!We hope to have the pleasure of welcoming you back soon.Kind regardsMaria Paschali
The following facilities will be closed during the winter:
Napa Mermaid Hotel & Suites offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. A children's pool, a health club, and a hot tub are also featured at the eco-certified Napa Mermaid Hotel & Suites. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Ayia Napa hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Napa Mermaid Hotel & Suites offers 150 air-conditioned accommodations with minibars and a safe. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. This Ayia Napa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Flavors Restaurant – Overlooking the ocean and pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Elia Taste & More – Overlooking the ocean, this restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Room service (during limited hours) is available.
An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.
Children aged under 15 years old are not allowed in the swimming pool, health club or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the swimming pool, health club or hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.
The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Napa Mermaid Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization for the 30% of the total amount at the time of the booking for any bookings where payment for the stay will be made on site instead of at the time of booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
