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The Black Swan Lee - Lenox, an Ascend Collection Hotel

3.0 star property

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Photo gallery for The Black Swan Lee - Lenox, an Ascend Collection Hotel

Lake
Lake
Lake
Exterior
Free daily continental breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
435 Laurel St, Lee, MA, 01238
  • Place, Housatonic River
    ‪17 min walk‬
  • Place, Wyndhurst Golf & Club
    ‪1 min drive‬
  • Place, Berkshire Mountain Country Store
    ‪2 min drive‬
  • Airport, Westfield, MA (BAF-Barnes Municipal)
    ‪40 min drive‬

Room options

View all photos for Lakeside Superior Room, 1 King bed

Lake view

Lakeside Superior Room, 1 King bed

9.8 out of 10
Exceptional
(6 reviews)
  • 63 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Lakeside Deluxe Room, 1 King bed

Premium bedding, desk, laptop workspace, blackout curtains

Lakeside Deluxe Room, 1 King bed

9.4 out of 10
Exceptional
(28 reviews)
  • 52 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Lakeside Deluxe Room, 2 Queen beds

Premium bedding, desk, laptop workspace, blackout curtains

Lakeside Deluxe Room, 2 Queen beds

9.4 out of 10
Exceptional
(21 reviews)
  • 52 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Non Lakeside Superior Room, 2 Queen beds

Non Lakeside Superior Room, 2 Queen beds | Premium bedding, desk, laptop workspace, blackout curtains

Non Lakeside Superior Room, 2 Queen beds

9.4 out of 10
Exceptional
(9 reviews)
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Non Lakeside Superior Room, 1 King bed

Non Lakeside Superior Room, 1 King bed | Premium bedding, desk, laptop workspace, blackout curtains

Non Lakeside Superior Room, 1 King bed

8.8 out of 10
Excellent
(3 reviews)
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 52 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Non Lakeside Standard Room, 2 Double beds

Non Lakeside Standard Room, 2 Double beds | Premium bedding, desk, laptop workspace, blackout curtains

Non Lakeside Standard Room, 2 Double beds

9.4 out of 10
Exceptional
(32 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Non Lakeside Standard Room, 1 King bed

Non Lakeside Standard Room, 1 King bed | Premium bedding, desk, laptop workspace, blackout curtains

Non Lakeside Standard Room, 1 King bed

9.4 out of 10
Exceptional
(51 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Black Swan Lee - Lenox, an Ascend Collection Hotel

Lakefront hotel with free breakfast and 24-hour fitness centre
This hotel features a restaurant, a 24-hour fitness centre and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and a business centre are on-site.
The Black Swan Lee - Lenox, an Ascend Collection Hotel offers 52 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit.

This Lee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 17 years old are not allowed in the fitness facility without adult supervision. Guests aged under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at The Black Swan Lee - Lenox, an Ascend Collection Hotel gets good marks from our customers. During your stay, you'll be within walking distance of Berkshire Mountain Country Store. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Indian cuisine while dining at Mint, Indian Lakeside Din
  • Amenities include a 24-hour business centre, a meeting room and a gift shop
  • On-site recreation includes a 24-hour gym, motor boating and kayaking
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 2-minute drive from Berkshire Mountain Country Store and a few minutes from Animagic Museum of Animation
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. A 24-hour fitness centre, a vending machine, and gift shops/newsstands are also featured at The Black Swan Lee - Lenox, an Ascend Collection Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Lee hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.
Mint, Indian Lakeside Din – This restaurant specialises in Indian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mint, Indian Lakeside Din

Things to do

  • 24-hour gym
  • Fishing
  • Kayaking
  • Motor boating
  • Personal motorised watercraft

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 17 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0006791500
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 17 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Black Swan Ascend Collection
Black Swan Ascend Collection Lee
Black Swan Inn Ascend Collection Hotel
Black Swan Inn Ascend Collection Hotel Lee
Black Swan Inn Lee
Black Swan Inn
Black Swan Lee
Hotel The Black Swan Inn, an Ascend Hotel Collection Member Lee
Lee The Black Swan Inn, an Ascend Hotel Collection Member Hotel
Hotel The Black Swan Inn, an Ascend Hotel Collection Member
The Black Swan Inn, an Ascend Hotel Collection Member Lee
Black Swan Inn an Ascend Collection Hotel
Black Swan
The Black Swan Inn Ascend Hotel Collection
The Black Swan Inn an Ascend Hotel Collection Member
The Black Swan Lee - Lenox, Ascend Hotel Collection Lee
The Black Swan Lee - Lenox, Ascend Hotel Collection Hotel
The Black Swan Lee - Lenox, Ascend Hotel Collection Hotel Lee

The Black Swan Lee - Lenox, an Ascend Collection Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1000 reviews
Rating 8 - Good. 258 out of 1000 reviews
Rating 6 - Okay. 72 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Polina

Liked: Cleanliness, room comfort
Disliked: Staff & service
The breakfast was minimal. The hard boiled eggs cold from the refrigerator. The choice and quality of the food were on the level of a cheap motel.
Stayed 3 nights in Oct 2025

8/10 Good

Tamara

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, nice view
Stayed 2 nights in Oct 2025

10/10 Excellent

Radu, Harwich

Stayed 3 nights in Oct 2025

10/10 Excellent

GREGORY C., Bourne

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place!

Beautiful little lake off the beaten path. This hotel is cozy comfy. The staff is very nice and helpful. Breakfast is good and with a view of the lake.
Stayed 1 night in Oct 2025

10/10 Excellent

Sarah

Stayed 2 nights in Oct 2025

6/10 Okay

Christine

Liked: Staff & service
overpriced for level of service and quality of room. Rooms are outdated and the property seems "tired"
Stayed 3 nights in Oct 2025

10/10 Excellent

soren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean venue. Very quiet and I highly recommend renting a kayak. You might see a bald eagle:)
Stayed 1 night in Oct 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay after visiting the Mount. Great location, clean room friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Linda A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location off the MA Pike is perfect. The woodwork and hallway carpets are dated but clean. The bedroom was clean and bed very comfortable. The surprise was the restaurant on premise, Mint. Best Indian food we have ever had!
Stayed 1 night in Oct 2025

10/10 Excellent

Maxwell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Property was a good value!
Stayed 1 night in Sep 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful, friendly. Nice location. The room was very clean and quiet, but so much of the place is brown. Brown carpet, brown paneled walls, brown chair, brown furniture, brown lamps. A minor detraction, but I look at hotel decor with a discerning eye and I like things to be less bland/mundane.
Stayed 1 night in Sep 2025

10/10 Excellent

William

Great staff around the board. Great location.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This weekend trip to the Berkshires was made perfect by our wonderful stay at the Black Swan. The property was beautiful and they were wonderfully accommodating to us with our dog. My only regret is that I was not able to try the onsite restaurant. Definitely next time!
Stayed 2 nights in Sep 2025

10/10 Excellent

Joanne

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is such a beautiful respite - the lake area with the Adirondack chairs is perfect to sit and relax. Having Mint (delicious Indian food) on site really completes the stay. My room was clean and decently sized. Will absolutely return!
Stayed 1 night in Sep 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a view

Wow. This place offers the best view. Our spacious room had a balcony right on the edge of the lake. Perfect place to relax. We also loved the Indian restaurant on the premises MINT.
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Travelled with partner
Great Indian restaurant in the hotel!
Stayed 1 night in Sep 2025

8/10 Good

David, Penn Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff
Stayed 1 night in Sep 2025

8/10 Good

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and bed was very comfortable. Staff were all very very nice. Hotel needs some updating. Breakfast was okay.
Stayed 1 night in Sep 2025

8/10 Good

Deirdre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. so nice to wake up to the view of the lake and have kayaks on property to rent. within a short drive of everything. staff was very nice and informative. downsides are you can hear everything through the front door. it’s hard to stay quiet enough for your neighbors. also no water pressure in the shower. clean linens but bring your own pillows for comfort.
Stayed 2 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place would highly recommend.
Stayed 1 night in Sep 2025