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Casas da Baixa - Jules & Madeleine

3.0 star property
VIP Access

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Standard Apartment, 1 Bedroom | Living area | 80-cm flat-screen TV with cable channels, LCD TV
Studio | Living area | 80-cm flat-screen TV with cable channels, LCD TV
Traditional Apartment, 1 Bedroom | Living area | 80-cm flat-screen TV with cable channels, LCD TV
Standard Apartment, 1 Bedroom | Living area | 80-cm flat-screen TV with cable channels, LCD TV
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Kitchen

Explore the area

View in a map
Rua São Julião, 23, Lisbon, 1100-524
  • Place, Lisbon Cathedral
    ‪2 min walk‬
  • Place, Commerce Square
    ‪2 min walk‬
  • Place, Rossio Square
    ‪7 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Comfort Apartment, 1 Bedroom

Comfort Apartment, 1 Bedroom | Living area | 80-cm flat-screen TV with cable channels, LCD TV

Comfort Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Penthouse, 2 Bedrooms

Penthouse, 2 Bedrooms | In-room safe, soundproofing, free WiFi, bed sheets

Penthouse, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 2 Single Sofa Beds

View all photos for Studio

Studio | In-room safe, soundproofing, free WiFi, bed sheets

Studio

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | In-room safe, soundproofing, free WiFi, bed sheets

Standard Apartment, 1 Bedroom

9.6 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms | In-room safe, soundproofing, free WiFi, bed sheets

Standard Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Traditional Apartment, 1 Bedroom

Traditional Apartment, 1 Bedroom | In-room safe, soundproofing, free WiFi, bed sheets

Traditional Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

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About this property

Casas da Baixa - Jules & Madeleine

Guesthouse in Lisbon, steps from Commerce Square
Along with express check-in, this smoke-free guesthouse has express check-out and free Wi-Fi in public areas. Housekeeping is available on request.
Casas da Baixa - Jules & Madeleine offers 26 air-conditioned accommodations with espresso makers and a safe. Accommodation at this 3-star guest house has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include bidets and hairdryers.

This Lisbon guest house provides complimentary wireless Internet access. 80-cm LCD televisions come with cable channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Casas da Baixa - Jules & Madeleine's great location gets high marks from our customers. During your stay, you're just a quick walk from Rossio Square. Enjoy features like free WiFi in public areas and breakfast (surcharge).
  • Free WiFi
  • To-go breakfast served daily for a fee
  • Amenities include a lift
  • Steps from Commerce Square and 8 minutes on foot from Rossio Square
Casas da Baixa - Jules & Madeleine offers its guests express check-in, express check-out, and a lift. Public spaces have free WiFi.

This 3-star Lisbon guest house is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 8:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily breakfast to-go available 8:00 AM to 11:00 AM for a fee: EUR 16.50 for adults and EUR 16.50 for children

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Towels provided

Entertainment

  • 80-cm LCD TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Espresso maker
  • Hob
  • Kitchenette
  • Microwave
  • Oven
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately EUR 16.5 for adults and from EUR 16.5 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property does not have a front desk. Guests will receive an email 48 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.
Property Registration Number 17320/AL, 90327/AL, 90331/AL, 90320/AL, 91092/AL, 17311/AL, 91092/AL
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Casas da Baixa Jules Madeleine
Casas da Baixa - Jules & Madeleine Lisbon
Casas da Baixa - Jules & Madeleine Guesthouse
Casas da Baixa - Jules & Madeleine Guesthouse Lisbon

Casas da Baixa - Jules & Madeleine Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 118 out of 200 reviews
Rating 8 - Good. 47 out of 200 reviews
Rating 6 - Okay. 23 out of 200 reviews
Rating 4 - Poor. 7 out of 200 reviews
Rating 2 - Terrible. 5 out of 200 reviews

9.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Norman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location, location, location! Very walkable in the center of historic Lisbon. Received good instructions from host for self check in. There is a luggage storage place adjacent to this accommodation if you check in early. We had inquired about early check in & did not receive a reply. As it turned out we were delayed & arrived at check in time after all. It was surprisingly quiet for being so centrally located. There was a decent restaurant on the street level of the same building & a convenience/souvenir store adjacent to building. We would highly recommend this location.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ange

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Internet was a bit slow. Overall a nice little getaway place with all of the necessities.
Stayed 3 nights in Nov 2025

10/10 Excellent

marsyal lou

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2025

8/10 Good

Judith

Stayed 5 nights in Oct 2025

6/10 Okay

Lan

Travelled with family
Liked: Staff & service, amenities
Good staff, great location. Lightbulbs were in need of replacing. Asked staff, after 48 hours, nothing. Needed a bit of refreshing. Staff very helpful suggesting parking, etc. 3.5 stars
Stayed 3 nights in Oct 2025

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient & clean frat. In the center area but very quiet. Highly recommended
Stayed 6 nights in Sep 2025

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean, quiet, and in a great location. Would definitely stay here again as everything was easily accessible.
Stayed 4 nights in Oct 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room with plenty of towels. All good in kitchen area. Could have done with some more cups and a little more cutlery had to keep washing up. Good location.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lisbon stay

This was our first trip to Portugal. The location of our stay was perfect. Close to everything. Very walkable and easy to get around.
Stayed 3 nights in Sep 2025

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This apartment was in the perfect location. Easy walkable area. Close to the water and the middle of the city. We enjoyed the sights and sounds of Lisbon by keeping our windows open all the time. We can't wait to return and this will definitely be the place we stay. The staff were great to work with and responded quickly when we had any questions. Very helpful when needing a place for our luggage when we arrived early. No complaints at all.
Stayed 7 nights in Sep 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was in an excellent location with easy walking access to shops, restaurants, local sites and transportation. Comfortable and clean with a lovely view. The only negative comment I have is you can hear your neighbours in the night or early morning, but the traffic noise is quite minimal. Try a tuk tuk tour around the city...well worth it.
Stayed 2 nights in Sep 2025

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service
We thought we had booked a hotel but it turned out to be just an apartment in a building. The room itself is good and it’s in a great location. Poor communication with the host (they got back to us, but slowly), and no flexibility on early checkin even though the apartment was not occupied. Air conditioner is not working. Overall the central location made up for the other shortcomings for the 1 night that we were here.
Stayed 1 night in Oct 2025

6/10 Okay

Norbert

Liked: Cleanliness
Disliked: Room comfort
The four nights that we were at Casas da Baixa were difficult. We specifically booked a room with air conditioning, but the air conditioning units were defective. We sent 1-2 emails a day, but the issue was not resolved. We did like the location, very nice close to activities and entertainment.
Stayed 4 nights in Sep 2025

4/10 Poor

Ruth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Yes, the bed was comfortable and the location can’t be beat. That’s where the positives end. The pillows were awful, the kitchen was stocked with the bare minimum, and there wasn’t even a welcome book with basics like how to use the metro or where to eat. But the real issue is safety — and the fact that management simply does not care. The shower hose blasted water everywhere the first time we used it, soaking the bathroom. The floors outside are already warped and splintering from obvious water damage. My wife slipped badly trying to get into the steep tub, cut her elbow, and bruised her back and shoulder. It could easily have been a broken bone or head injury. I immediately asked for a simple $5 non-slip mat. Management flat-out refused, hiding behind excuses about “hygiene” instead of addressing a clear hazard. Even after an actual injury, they wouldn’t act. Add in a deadbolt that doesn’t work and warped floors waiting to cause splinters or trips, and you’ve got a place that screams “we don’t care.” To make matters worse, they lied to Expedia about “working with me” when I had ended communication. Of course, we never got the mat. Bottom line: Unsafe, poorly maintained, and run by people who ignore real injuries and hazards. Would not recommend at all.
Stayed 7 nights in Sep 2025

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient place downtown with a kitchen . Please improve communication and thorough cleaning of dishwasher . Thank you
Stayed 2 nights in Sep 2025

6/10 Okay

Carlton

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location of the property and the property itself was great. The issue we had was that the air-conditioner wasn't working. We stayed there for two nights and had to keep the windows open for fresh air, but the noise from the traffic below made it next to impossible to sleep. We messaged the property agent but unfortunately they couldn't resolve it, which was a shame. It spoilt the whole experience for me.
Stayed 2 nights in Sep 2025

10/10 Excellent

Margaret Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location. Having an elevator to take us and our luggage to the 3rd floor was a lovely surprise! This was the 13th bed we slept in this vacation and the bed was definitely the most comfortable of all of them! Quiet at night even though it was so close to the busy tourist area.
Stayed 2 nights in Sep 2025

8/10 Good

Jodi

Liked: Cleanliness, property conditions & facilities
Excellent area. Lovely apt. I only wish there
Stayed 3 nights in Sep 2025

2/10 Terrible

Suad, Saint Petersburg

Travelled with family
Disliked: Staff & service
Terrible Experience – Stay Away! Our first night was awful – the A/C wasn’t working, and the representative I contacted was incredibly rude and unhelpful. She kept repeating that an inspection was done before we checked in and insisted there were no issues, which turned out to be completely false. They even claimed someone came to check the unit, but we never saw anyone and the A/C was still broken. To make matters worse, there’s no way to reach anyone after 5 PM, so we were stuck in a hot apartment all night. The next day, I followed up again and finally they admitted the main A/C was broken. We were moved to another apartment that did have working A/C, but no blanket was provided – so we froze all night instead. This was a completely unacceptable experience. I will never use this company again for any accommodations. Do yourself a favor and look elsewhere.
Stayed 2 nights in Aug 2025

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So what I was hoping this property had was everything I wanted, a beautiful overhead street view while close to historical locations. We stayed in the penthouse apartment and had plenty of space and comfort. Fully functional and equipped kitchen with many options with spacious rooms. Going back and staying here again will be a no brainer. Staying at Jules & Madeleine apartment made our trip unforgettable while in Lisbon. Thank you Jules & Madeleine!
Stayed 5 nights in Sep 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities
Love this location. My second time staying here. Its truly perfect as its a great location to everything you wish to see.
Stayed 3 nights in Sep 2025

10/10 Excellent

Colette Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very comfortable, very clean and safe. The location is central … you can walk to everything very easily, shopping, restaurants, cafes, the pier, supermarkets and entertainment including the train station/ ferry terminal if you’re planning a day trip out of Lisbon. It’s also relatively close to the airport (approx €12) I have to shout out the hosts who are super responsive, helpful and kind! My interaction with Marta makes me want to return! I would definitely stay here again. Thank you for your patience! We thoroughly enjoyed our stay!
Stayed 5 nights in Sep 2025

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2025

8/10 Good

Mina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location is good. Communication not good, especially the check in is at 4 and they don’t really respond to you after 5 so you need to check everything before 5, in case you need something. We had a problem with AC wasn’t working and we didn’t notice this till after 5 we tried to contact them but no response we couldn’t sleep all night. They did solve the problem next day. They moved us to a different one.And they did know it wasn’t working from the beginning coz we saw them changing the whole AC. So we were disappointed to give us the apartment without AC.
Stayed 3 nights in Aug 2025