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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property

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Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Lobby
Property amenity
Dining
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Breakfast included
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Destiny USA
    ‪4 min drive‬
  • Place, New York State Fairgrounds
    ‪10 min drive‬
  • Place, St. Joseph’s Health Amphitheater at Lakeview
    ‪10 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

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About this property

Randolph House Hotel, Trademark Collection by Wyndham

Suburban hotel with free breakfast and 24-hour fitness centre
A 24-hour fitness centre, a 24-hour business centre and a microwave in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and a 24-hour front desk are on-site. Housekeeping is available on request.
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with a hairdryer and an iron/ironing board. Beds feature down duvets. A pillow menu is available. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Randolph House Hotel, Trademark Collection by Wyndham, you'll be within walking distance of Hopkins Road County Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet
  • Free self-parking
  • Motorhome/coach/lorry parking available for a fee
  • Amenities include a 24-hour business centre, 3 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Destiny USA and 8 minutes from Syracuse University
  • Pets welcome for a fee
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 30000 square feet (2700 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Randolph House Hotel, Trademark Collection by Wyndham. Self parking is free.

This 3-star Liverpool hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to November 30 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday and Sunday:
  • Bar/lounge
  • Restaurant
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Restaurant
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Randolph House Hotel, Trademark Collection by Wyndham Reviews

Reviews

6.8
Rating 10 - Excellent. 267 out of 1055 reviews
Rating 8 - Good. 275 out of 1055 reviews
Rating 6 - Okay. 199 out of 1055 reviews
Rating 4 - Poor. 158 out of 1055 reviews
Rating 2 - Terrible. 156 out of 1055 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cynthia S.

Travelled with family
Disliked: Staff & service, property conditions & facilities
The hotel smelled very musty. The A/C did not work. There was a portable unit with the tube pumping outside. Stayed long enough to ask Expedia for a refund. Received it quickly - thankfully. BUT the hotel had the nerve to still charged me close to $70.
Stayed 2 nights in Jul 2025

6/10 Okay

CPT Jaime & Amanda

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very nice staff, but it looks like the owner really let this place go. Pool was completely drained of all water. There was virtually no breakfast. No actual A/C in entire building. Just ghetto and loud window units that come all the way into the space of your room. Strange that Wyndham allows the owner to keep this place. He's not doing well whoever he is...
Stayed 1 night in Jul 2025

2/10 Terrible

Mahdee

Disliked: Staff & service, room comfort
Won’t tell you about the 100 dollar security fee beforehand that they will charge just in case you “smash their hotel”. I was literally told this during check in. Felt really disrespected. Also terrible wifi and staff. Not helpful and lacks even the basic manners.
Stayed 1 night in Jul 2025

4/10 Poor

Ellen S

Stayed 1 night in Jul 2025

10/10 Excellent

Leon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2025

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would give ZERO STARS if that was an option!

Broken hvac unit for hotel. Portable ac units in each room that are not able to get the rooms cool. Plumbing issues where toilets dont flush on 1st or 2nd attempts and bathtubs do not drain properly. No ice machines on floors and 1 portable unit located by front desk that was full of water instead of ice.
Stayed 1 night in Jul 2025

4/10 Poor

Logan

Stayed 1 night in Jul 2025

4/10 Poor

Austin

Stayed 2 nights in Jul 2025

6/10 Okay

David

Liked: Cleanliness
Room was clean and bed was comfortable. We arrived at 2:30 and was immediately informed that they were not letting anyone check in until 3pm. When we went down for breakfast we were greeted with a sign saying their food delivery was delayed so there was no breakfast.
Stayed 2 nights in Jul 2025

4/10 Poor

james

every night when i come back to hotel my key would not open door had to get new card first night tv did not work changed rooms to go to counter for new key not was not nice than i had no hot water to shower with i was in town for a funeral had to go to a friends house to clean up/ i have stayed at wyndham hotels before BUT i dont think i will stay at them again i am not happy with this hotel
Stayed 5 nights in Jul 2025

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Great value. Clean. Friendly staff
Stayed 1 night in Jul 2025

4/10 Poor

Jamie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Air conditioning duct tape to the window… bed comforter was stained brown
Stayed 1 night in Jun 2025

4/10 Poor

Katherine

Stayed 1 night in Jul 2025

8/10 Good

Robinson

Liked: Cleanliness, staff & service
Conveniently close to the highway
Stayed 1 night in Jul 2025

2/10 Terrible

Chantel

Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel is dark and dingy. The entrance is like a parking garage. Didn’t stay due to safety reasons. Left and got a room at the Hilton.
Stayed 1 night in Jul 2025

8/10 Good

Dinakar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

gail

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Great value for cost. I sufficient signage from road. Staff of 1 at check-in was overwhelmed and wait was too long. I did a pre-check-in online and was told that it was basically for nothing because I still had to fill in the paperwork at the registration desk.
Stayed 1 night in Jul 2025

6/10 Okay

Francis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No real signage of property. Noisy makeshift air conditioner in room and facilities looked repurposed for a hotel. Reasonable room rate though…
Stayed 1 night in Jul 2025

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel stay I have ever had.

There was no hot water and the carpet was soaking wet due to the AC unit not being properly drained. When I said something at the front dest they shrugged and said there was nothing they can do. They charged me for a room with no hot water and a moldy floor!
Stayed 1 night in Jul 2025

10/10 Excellent

LeeAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was wonderful
Stayed 1 night in Jul 2025

4/10 Poor

Shannon

Disliked: Cleanliness, property conditions & facilities

Old and in poor working condition

Pros: bed was comfy, and lots of pillows. Cons: air conditioner was broken, window unit was in the room and ran constantly, was very loud. No water in the pool. Ice machine was a cooler and ice was melted. Tub didnt drain so it filled up when taking a shower, also no bathroom fan so everything got wet and damp. Lastly, front desk agent was barefoot and on her phone anytime we saw her.
Stayed 2 nights in Jul 2025

2/10 Terrible

sara

Travelled with partner
Disliked: Cleanliness, amenities
was not informed if a 100.00 deposit upon checkin. no fridge in room so could not keep food cold. no hot water to shower. will not recommend.
Stayed 1 night in Jul 2025

2/10 Terrible

Christopher

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Guy at desk was very short and arrogant told me its a 100 incidental hold asked was it the same card i told him i booked 3rd party he said it could take up to a week to get the money back minimum 2 days after i inserted my card room was poorly serviced i have pictures i have been in hospitality 20 years and how this room passed inspection is beyond me cant blame the housekeeper if the inspector/executive housekeeper didnt see that and oh by the way there was ice cream in the freezer.
Stayed 1 night in Jul 2025

4/10 Poor

Soyika

Stayed 1 night in Jul 2025