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Hotel Ciudad de Alcalá

2.0 star property

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Photo gallery for Hotel Ciudad de Alcalá

Double or Twin Room | In-room safe, blackout curtains, iron/ironing board, free WiFi
Food court
Interior entrance
Triple Room | In-room safe, blackout curtains, iron/ironing board, free WiFi
Interior entrance

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
C/ Cánovas del Castillo 4, Alcala de Henares, Madrid, 28807
  • Place, Palacio Laredo
    ‪2 min walk‬
  • Place, Convent of Las Clarisas de San Diego
    ‪8 min walk‬
  • Place, University of Alcala
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Double or Twin Room

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Triple Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

Single Room

  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Ciudad de Alcalá

Along with a coffee shop/cafe, this smoke-free hotel has self parking and dry cleaning. WiFi in public areas is free. Other amenities include a 24-hour front desk, free newspapers and tour/ticket assistance.
Hotel Ciudad de Alcalá offers 30 accommodations with a safe and a hairdryer. 15-inch flat-screen televisions come with digital channels.

Bathrooms include a bath. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Hotel Ciudad de Alcalá, you're just a quick walk from Palacio Laredo. Features include free WiFi in public areas, plus a coffee shop/cafe and dry cleaning service.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Palacio Laredo and 7 minutes on foot from Parque O'Donnell
There's a coffee shop/cafe on site. Public spaces have free WiFi. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Hotel Ciudad de Alcalá. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Alcala de Henares hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 8 per day)
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 15-inch flat-screen TV with digital channels

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 10.6 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 8 per day
  • Rollaway bed fee: EUR 10.6 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Ciudad Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel
Hotel Ciudad de Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel Alcala de Henares

Hotel Ciudad de Alcalá Reviews

Reviews

6.8
Rating 10 - Excellent. 25 out of 121 reviews
Rating 8 - Good. 35 out of 121 reviews
Rating 6 - Okay. 32 out of 121 reviews
Rating 4 - Poor. 13 out of 121 reviews
Rating 2 - Terrible. 16 out of 121 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Lyra

Liked: Cleanliness, amenities
Overall was a good place to stay. There were some issues with WiFi reception and the shower was a little weird. But it was perfectly reasonable and clean budget accommodation. And our room was very quiet at night!
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to both the railway station and the city center. The hotel also has paking parking space.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Great place for a night or two. Friendly and helpful staff. Some fittings a bit tired. Safe parking garage under the hotel.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Leah

Liked: Staff & service
Disliked: Cleanliness
Guests at the hotel were very noisy
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

Julissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean room
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

beluxus

Disliked: Cleanliness, staff & service, property conditions & facilities
Feo
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

ROSHAN KUMAR

Liked: Staff & service
Disliked: Property conditions & facilities
It's good but the cleanliness is not good. Thank you.
Stayed 4 nights in Mar 2025
Verified

6/10 Okay

marleny

I like the clean bedroom. But the wifi is terrible if you’re planning to work or do homework while you stay, I don’t recommend it. The location of the hotel is not convenient to get to the airport. I wouldn’t reserve it again for that reason.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Chip

Liked: Cleanliness, staff & service
Never get a room on the bottom floor.
Stayed 3 nights in Sep 2023
Verified

2/10 Terrible

Roberto

Disliked: Cleanliness, property conditions & facilities
Fuerte olor a tabaco. Mucho ruido huéspedes
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Yalismarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Olor extraño en la habitación y tv muy pequeño
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Héctor

Liked: Staff & service
Disliked: Cleanliness, amenities
La primera habitación con goteras, la segunda sin ducha, la tercera sin calefacción
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Daniel Alejandro

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel muy dejado ,cuarto de baño humedades bañera desconchadas
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Juan

Disliked: Amenities
Bien por la Limpieza, Mal el colchón que se hunde y por una noche no quise pedir cambio.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

leyla

Liked: Staff & service
Disliked: Cleanliness
Las personas que trabajan en el hotel son muy amables, sin embargo las habitaciones tienen un olor impregnado a tabaco
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

JOSE GOMEZ

Disliked: Cleanliness, amenities, property conditions & facilities
Habitacion sucia, colchones echos polvo , manchas por todas partes.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

MANUEL

Liked: Staff & service
El hotel necesita una reforma completa.Está muy anticuado y tiene muy mal aspecto. Hay hostales de más calidad.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Carlos J.

Liked: Cleanliness, staff & service
En el baño, la bañera esta colocada al reves, si mides mas de 1:75 pegas con la cabeza en la ducha, la tv, es una pantalla de ordenador, y las paredes que son de espejos, estan forradas de papel. El precio por noche me parecio alto, a su favor tiene la ubicación.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Yilixe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente cerca al tren al centro muy bien ubicado
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones ruidosas,se siente todo lo que hacen los clientes de al lado. Paredes parecen de papel. Necesita una buena reforma, y muy importante cambiar el colchón, al menos el nuestro estaba totalmente hundido. Mas de una noche aquí te dejas la espalda totalmente fastidiada. Es una pena porque esta bien situado, muy cerca de la estación, pero necesita muchos cambios para mejorar. Para lo que es, calidad-precio me parece caro apra el servicio que dan. Recepcionista nada amable, mas bien antipática. Para trabajar de cara al cliente no da el perfil.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Gaudencia

Liked: Cleanliness, staff & service, room comfort
Si, fácil acceso
Stayed 1 night in Oct 2025
Verified

8/10 Good

Steen

Liked: Cleanliness, staff & service, room comfort
Ganske udemærket hotel
Stayed 1 night in Sep 2025
Verified

4/10 Poor

LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities

No repetiremos

Las fotografías del hotel publicadas no se corresponden con la realidad, el hotel está viejo y necesita reforma integral. La limpieza regular,. encontramos unos calcetines usados debajo de una de las camas, no sabemos si del anterior inquilino o mas antiguos, el personal respetuoso. El frigorifico hacía un ruido infernal, no enfriaba y tuvimos que desenfucharlo. A mi parecer le sobra una estrella.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

La huella del paso del tiempo

Las chicas de recepción muy amables. El deterioro del paso del tiempo y la falta de mantenimiento se dejan ver.
Stayed 1 night in Aug 2025