14.3.2024 María Fdez. de Valderrama Voice of Customer Coord
Dear Ms Sophia, Thank you for taking the time to share your comments.We're delighted to hear that our central location on the vibrant Gran Vía suited your needs perfectly and that you appreciated the proximity to shops, restaurants, and public transport. It's also wonderful to know that our staff's friendliness and the luggage storage service added to your comfort. We regret to hear about the noise disturbances you experienced. Despite our rooms being soundproof, it seems we did not meet your expectations in this regard. We are committed to ensuring a restful environment for all our guests and take your feedback seriously.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator
5.2.2024 María Fdez. de Valderrama Voice of Customer Coord
Sehr geehrter Bernhard,Vielen Dank für Ihren positiven Kommentar!Es freut uns wirklich, dass Ihnen unsere Lage so hervorragend gefallen hat.Herzlichen Dank auch für Ihr tolles Lob an unser Team!Hoffentlich hatten Sie noch eine gute Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße und alles Gute,María Fdez. de ValderramaVoice of Customer Coordinator
24.2.2020 GEX
Thank you for your commentaries. Although we are very happy for your evaluation, we regret if our bathroom was not to your liking. Our team is making a intensive revision to avoid this kind of situations. Victoria González Guest Experience Manager