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Hotel Mercader

4.0 star property

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Photo gallery for Hotel Mercader

Interior entrance
Free minibar items, in-room safe, desk, blackout curtains
Lobby lounge
Interior
Breakfast and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking included
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
Calle Eje 2-7A, Poligono Alimentario Mercamadrid,18, Madrid, Madrid, 28053
  • Place, The Magic Box
    ‪3 min drive‬
  • Place, Prado Museum
    ‪9 min drive‬
  • Place, El Retiro Park
    ‪9 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Standard Double Room

Free minibar items, in-room safe, desk, blackout curtains

Standard Double Room

8.6 out of 10
Excellent
(19 reviews)
  • 12 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds

View all photos for Single Room

Single Room | Free minibar items, in-room safe, desk, blackout curtains

Single Room

8.4 out of 10
Very good
(13 reviews)
  • 12 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

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About this property

Hotel Mercader

Suburban hotel with 24-hour front desk and coffee shop/cafe
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a coffee shop/cafe and coffee/tea in a common area.
Hotel Mercader offers 124 accommodations with minibars (stocked with some free items) and a safe. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Mercader. During your stay, you'll be close to The Magic Box. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 7 minutes by car from The Magic Box and 10 minutes from El Retiro Park
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 775 square feet (72 square metres) and includes a conference centre. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Mercader. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Madrid hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Hotel Mercader has a restaurant serving breakfast and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 8 to 10 for adults and EUR 8 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre (775 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 8 to 10 for adults and EUR 8 to 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.

Property is also known as

H2 Mercader
H2 Mercader Hotel
H2 Mercader Hotel Madrid
H2 Mercader Madrid
Hotel Mercader Madrid
Hotel Mercader
Mercader Madrid
Hotel Mercader Hotel
Hotel Mercader Madrid
Hotel Mercader Hotel Madrid

Hotel Mercader Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 267 out of 685 reviews
Rating 8 - Good. 279 out of 685 reviews
Rating 6 - Okay. 90 out of 685 reviews
Rating 4 - Poor. 30 out of 685 reviews
Rating 2 - Terrible. 19 out of 685 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Carmen, Oaklyn

Travelled with group
Liked: Cleanliness, property conditions & facilities
First, the staff is great and welcoming. The breakfast is fantastic as well. There are many options and everything is restocked right away. The things I didn’t like was the noises in the hallway and we heard a noise of a woman screaming at 4 something AM that scared both of us. Also, the location is far from the city and the taxi drivers mentioned to us that they need to have permission to access that area.
Stayed 1 night in Jun 2025

4/10 Poor

N

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not a four star hotel
Stayed 4 nights in Jun 2025

8/10 Good

Barry

Liked: Cleanliness
On an industrial park. AC took 30 mins to kick in. Couldn’t cope with many people checking in at 3pm Still good VFM
Stayed 1 night in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price. Far from the center. Good breafast.
Stayed 4 nights in May 2025

6/10 Okay

Eugenio

Liked: Cleanliness, property conditions & facilities, room comfort

Ok Nothing Great !

Good hotel for an overnight stay. Employees at reception need people and customer service training and skills. A smile goes a long way.. Hotel service 101. Very stringent on check out time .. even 15-30 min over . Very inflexible and not geared towards finding a solution..
Stayed 1 night in May 2025

4/10 Poor

Mary Ellen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No air conditioning available in late spring which was odd compared to other hotels in area(not advertised), hard to get in and out for Ubers, and location very inconvenient to Madrid. No dining options nearby other than restaurant on site(could not have anything here due to allergies), and very limited bathroom amenities compared to other stays in area
Stayed 1 night in Apr 2025

10/10 Excellent

Alejandra, Boynton Beach

Stayed 2 nights in Apr 2025

10/10 Excellent

Alejandra, Boynton Beach

Stayed 2 nights in Apr 2025

10/10 Excellent

gayle

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here on 3 separate occasions, once for 2 nights and two otjer times for 1 night each. Every review will say its not the best area.. It's not! But that doesn't take away from the hotel itself. I stayed here for the price. Once in my room I felt perfectly safe. The WIFI was not strong, or so it seemed. Could have been my phones. I really don't know. It was close to everywhere I needed to go. It was about 15 mind from the airport by Über, 10 mins from the other hotel where I met my tpur group and 15 mind from the FLIX bus station Madrid Station Sputh that I needed for the bus to Pprtugal. I will stay there again.. I was comfortable.
Stayed 1 night in Apr 2025

10/10 Excellent

Vilma

Stayed 3 nights in Apr 2025

8/10 Good

No Limits

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Un buen hotel con un buen servicio y excelente restaurante.
Stayed 2 nights in Apr 2025

6/10 Okay

Mashhoud

Clean and comfortable. Kind of remote location, Staff not so friendly. Overall happy with our choice.
Stayed 2 nights in Apr 2025

6/10 Okay

Gurpreet

Liked: Cleanliness
The hotel is cheap but in the middle of nowhere. Guy at reception wasn't very friendly. Dinning room staff were good. Room was clean but the tv was small.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The downside is that the place is far away from the center of Madrid, transportation is limited, other than that, a good place to stay.
Stayed 3 nights in Mar 2025

4/10 Poor

Kerry

Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Ok for the money

I guess it was ok for what we paid. Rooms very clean, maid service was excellent, didn't think to ask for a non smoking room and that ruined it. Food was terrible. There was no bar as advertised. Cabs found it very difficult to find.
Stayed 6 nights in Jan 2025

8/10 Good

Rasa

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Zoilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Located in isolated area

The hotel was ok. It was located in an isolated area and you need to take a 15 minute Uber to get to the city center. I would probably have chosen a property that was closer if i had known. Otherwise, the staff was nice.
Stayed 3 nights in Oct 2024

10/10 Excellent

Rhonner, Kissimmee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I go there is amazing
Stayed 1 night in Oct 2024

10/10 Excellent

Nedsky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

SYED

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Don’t stay!

No body speaks English at all To reach hotel you have to pay tool which the hotel never mentioned.
Stayed 7 nights in Sep 2024

6/10 Okay

Mohommad

Stayed 1 night in Sep 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

The hotel was further out from Barcelona than I had realized but overall the stay was pleasant. Staff was very friendly. Breakfast is a must for me and would love more hearty version but endless cappuccinos and croissants were good. Overall not a bad stay, super quiet and got to relax. The only thing I would note for American travelers, it is a small distance from the nearest metro so plan accordingly (Rideshare apps or taxi if you have a lot of luggage). I think European travelers may be used to navigating like normal.
Stayed 4 nights in Sep 2024

6/10 Okay

Bernard

Liked: Staff & service
The room should have two chairs and a small table so guests can sit in the room and have a private conversation
Stayed 3 nights in Sep 2024