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NH Madrid Atocha

3.0 star property

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Photo gallery for NH Madrid Atocha

Front of property
Property amenity
Buffet
Lobby
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Paseo de la Infanta Isabel 9, Madrid, Madrid, 28014
  • Place, Prado Museum
    ‪11 min walk‬
  • Place, El Retiro Park
    ‪13 min walk‬
  • Place, Gran Via
    ‪20 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪14 min drive‬

Room options

View all photos for Basic Single Room

Basic Single Room | Minibar, in-room safe, desk, blackout curtains

Basic Single Room

8.4 out of 10
Very good
(14 reviews)
  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout curtains

Superior Room

9.2 out of 10
Wonderful
(27 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room | Room amenity

Standard Room

8.4 out of 10
Very good
(28 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Similar properties

Daily buffet breakfast (EUR 25 per person)

Only YOU Hotel Atocha

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, 1,047 reviews
The price is €234
includes taxes & fees
19 Oct - 20 Oct
Only YOU Hotel Atocha

About this property

NH Madrid Atocha

Hotel with a restaurant, a short walk to Museo Nacional Centro de Arte Reina Sofía
Along with a restaurant, this smoke-free hotel has a 24-hour business centre and conference space. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
NH Madrid Atocha offers 68 air-conditioned accommodations with minibars and a safe. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at NH Madrid Atocha. During your stay, you're just a quick walk from Museo Nacional Centro de Arte Reina Sofía. Features include free WiFi in public areas, plus a restaurant and a 24-hour business centre.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of Prado Museum and El Retiro Park
  • Cats and dogs welcome for a fee
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 312 square feet (29 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly NH Madrid Atocha.

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
NH Madrid Atocha has a restaurant serving light fare only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 35 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 13 to 32 per person
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 312 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1947
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 13 to 32 per person
  • Nearby parking fee: EUR 35 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Sur
Nh Sur Hotel
Nh Sur Hotel Madrid
Nh Sur Madrid
Hotel NH Madrid Atocha
NH Madrid Atocha Hotel
NH Madrid Atocha Madrid
NH Madrid Atocha Hotel Madrid

Reviews

NH Madrid Atocha Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 457 out of 975 reviews
Rating 8 - Good. 367 out of 975 reviews
Rating 6 - Okay. 90 out of 975 reviews
Rating 4 - Poor. 37 out of 975 reviews
Rating 2 - Terrible. 24 out of 975 reviews

Reviews

8/10 Good

Wendy

Stayed 1 night in Jun 2025

10/10 Excellent

Mary, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is directly across from the Atocha Central train station making it a perfect jumping off point. The entrance has an elevator to lower baggage or any mobility aids to the entrance which is a few steps below street level. Within about 2 yards is an elevator that takes you down to the Metro and Atocha station.
Stayed 1 night in Jun 2025

4/10 Poor

Lisbeth

Liked: Staff & service
They do not have a restaurant nor do they have room service. The facility is tiny beyond comprehension for we were charged 285 euros for a room the size of a closet and no room service.
Stayed 1 night in Jun 2025

10/10 Excellent

Cheryl Susan

Stayed 1 night in May 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Room comfort

Best for train travellers

Very convenient for Atocha station despite roadworks. Arriving by car is hazardous as there is no loading bay and the hotel is on a main road by 2 bus stops. Staff very helpful. Room was very small with little space for luggage. TV reception poor. Only one small lift. Good breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Argimiro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotels chain

The NH hotels are a great hotels chain, I have stayed is several countries. Breakfasts are very good, located is good areas
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately I am only here for one night but it was excellent. I would say that you need better holders for the soaps in the bathroom. The ones that you have come apart when you try to use them.
Stayed 1 night in Apr 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is directly across from the main entrance to Atocha station and the express bus to the airport. The surrounding area felt safe even late at night. The hotel was clean and modern. The room was fairly small for the price but this a perfect place if you are arriving late or leaving early.
Stayed 1 night in Mar 2025

10/10 Excellent

sidney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Yosbel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very very small. Poorly designed. The toilet was right in front of the sink so you had to stand on the side of the sink. Why? No toom to open 2 suitcases let alone one. Breakfast was delicious and had plenty of choices. Right across the street from the train station.
Stayed 1 night in Mar 2025

10/10 Excellent

meng

Travelled with partner
Liked: Staff & service, property conditions & facilities
It’s very clean and quiet. People are there very friendly. The place is in very convenient location.
Stayed 3 nights in Feb 2025

6/10 Okay

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and clean room
Stayed 1 night in Feb 2025

8/10 Good

maritza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but no night rest.

Everything was good except the air conditioning Which did not work during the night which affected my night rest. Hopefully you can improve that, then it will be considered an excellent stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and great location near Atocha station
Stayed 1 night in Dec 2024

10/10 Excellent

Erika

Stayed 1 night in Nov 2024

10/10 Excellent

KHALID

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Nov 2024

8/10 Good

Jorge

Stayed 2 nights in Oct 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the Atocha train station and the Riterno park
Stayed 1 night in Nov 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We .oved the location
Stayed 2 nights in Oct 2024

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was very close from the main station.
Stayed 2 nights in Oct 2024

10/10 Excellent

Odessa, ELIZABETHTOWN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice. Breakfast is good, but can be better. Clean. The room & facilities condition needs overhaul for the price paid.
Stayed 1 night in Oct 2024