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Woohoo Rooms Hortaleza

3.0 star property

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Photo gallery for Woohoo Rooms Hortaleza

Junior Suite, Balcony | Terrace/patio
Junior Suite, Balcony | Minibar, in-room safe, laptop workspace, blackout curtains
Point of interest
Junior Suite, Balcony | Street view
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle de Hortaleza, 21, 2, Madrid, Madrid, 28004
  • Gran Via
    ‪3 min walk‬
  • Puerta del Sol
    ‪8 min walk‬
  • Plaza Mayor
    ‪13 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Balcony

  • 17.00 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Single Room

Business Single Room | Safe

Business Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite

  • 14 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite

  • 25 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

Similar properties

Junior Suite, Balcony | Street view

Woohoo Rooms Boutique Gran Vía

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • Soundproof rooms
4.7 out of 5, Exceptional, (410)
The price is €161
for 1 room
includes taxes & fees
18 Jun - 19 Jun
Woohoo Rooms Boutique Gran Vía

About this property

Woohoo Rooms Hortaleza

Guesthouse in Madrid, steps from Gran Via
Along with tour/ticket assistance, this smoke-free guesthouse has a front desk safe and free Wi-Fi in public areas.
Woohoo Rooms Hortaleza offers 6 air-conditioned accommodations with minibars and a safe. 43-inch Smart televisions come with cable channels and Netflix.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Madrid guest house provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Woohoo Rooms Hortaleza. During your stay, you're just a quick walk from Gran Via. You'll find features such as free WiFi in public areas and airport drop-off service (surcharge).
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Amenities include a front desk safe, a lift and a water dispenser
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Gran Via and 9 minutes on foot from Puerta del Sol
  • Airport drop-off shuttle service available for a fee
As a guest of Woohoo Rooms Hortaleza, you'll find tour/ticket assistance, room service (during limited hours), and a front desk safe. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Woohoo Rooms Hortaleza also features a lift and a water dispenser.

This 3-star Madrid guest house is smoke free.

Room service (during limited hours) is available.

Languages

English, French, Italian, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 20 per day)
  • 24-hour airport drop-off shuttle on request for a surcharge

Family friendly

  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Printer
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 20 per vehicle (maximum occupancy 4)
  • Nearby parking fee: EUR 20 per day(1476 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Woohoo Rooms Hortaleza Madrid
Woohoo Rooms Hortaleza Guesthouse
Woohoo Rooms Hortaleza Guesthouse Madrid

Woohoo Rooms Hortaleza Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 106 out of 146 reviews
Rating 8 - Good. 23 out of 146 reviews
Rating 6 - Okay. 7 out of 146 reviews
Rating 4 - Poor. 3 out of 146 reviews
Rating 2 - Terrible. 7 out of 146 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and very comfortable. The bed was good and comfortable, plus close to the Gran Via. In addition the service and employee were excellent.
Stayed 5 nights in Mar 2025

4/10 Poor

Ariel

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Don't be misled by the photos and the junior suite description. The room is the size of a shoebox. I ended up going to another hotel so I lost a lot of money.
Stayed 5 nights in Feb 2025

8/10 Good

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Andresito

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was amazing! Thank you
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose

Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You need a code to enter the building

The room was clean and the staff was helpful. However, I had a hard time getting into the hotel. The building was locked, and I didn't receive a code from the hotel. The staff claimed that they sent the code through What's Up. I don't use what's up. It was a stressful experience. Other than that it was a decent place.
Stayed 2 nights in Jan 2025

2/10 Terrible

litzia

Disliked: Staff & service, amenities, property conditions & facilities
It’s not a Hotel(as paid for) is a Hostel, kind of spooky when you reach there at night cause is dark you barely can see where you are walking light it’s off! you have to check for the switch. When they say it’s quiet means you are not going to hear the street’s noises but inside you can heard your neighbor.I enjoy Madrid but definitely I don’t going back to that place
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern room. Very quiet. Great lighting. Loved the bunk beds for our daughters. We slept great. Close to everything. A little hidden, but front desk is very responsive helping us into the building (messaged via WhatsApp). Overall, excellent value for location and room quality. We'll stay here again for sure.
Stayed 2 nights in Nov 2024

8/10 Good

guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Samer

Disliked: Staff & service
Do not book with this hotel. These people have awful service. My travel plans changed because and they refused to refund me, that is not great and they though fine print at me, what can I say, my mistake for not checking when I booked. The reason for the bad review is because their staff tried to blame Expedia who I booked with. After days of Expedia reaching out to them and no response, they basically tried to blame Expedia. They even suggested I contact Expedia to request service. Mean while both me and Expedia had tried for 2 days to reach them. Just poor service, stick with terms and conditions that is all good, just don’t waste customer time and blame others. Poor service

8/10 Good

Qi

Liked: Staff & service, property conditions & facilities
The staff is nice , and room is clean!
Stayed 2 nights in Oct 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and very helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gilda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel. Great walkable to restaurants and shopping
Stayed 2 nights in Sep 2024

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bel hôtel

L'hôtel n'est pas bien identifié à l'extérieur, donc difficile à trouver. Par contre, elle est super. Les chambres bien que petites ont été rénovées dernièrement. Elles sont propres, calmes et confortables. La salle de bain est complète avec douche, la literie est de qualité. Le personne à l'accueil (qui est là de jour et le soir vous pouvez les joindre par WhatsApp) est gentil et disponible pour répondre à vos questions. Le seul petit point négatif, c'est qu'il y a pas de possibilité de déjeuner, par contre, il y a plusieurs restaurant tout près.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose, Heredia

Stayed 2 nights in Oct 2024

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff
Stayed 6 nights in Sep 2024

10/10 Excellent

Brenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! Minus a minor miscommunication at check in, the stay was very smooth and the staff were super helpful. The room itself is a good size for 4 people and the beds were quite comfortable.
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Property was not properly represented; not true to description; way over-priced. Reception acted like she was doing us a favor by letting us stay there. Small room, in a building in an alleyway, never would have guessed this was a room for let, let alone a "hotel". Staff not available or present for the most part. Would never recommend this place to anyone! Only saving grace was the air conditioner that worked for the first night and next day. Walkable area. Staff called cab for us for our date of departure, which was good. Otherwise a dud as far as I'm concerned.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at woohoo rooms. The room was clean, but small for a jr suite. We did have a king size bed which we liked. The location was good and very walkable to everything in Madrid. The sign for the hotel was small and on the left of entrance. Take elevator to second floor and u will still need to walk up about 10-12 steps to entrance. The hotel is small about 8 rooms. It is in a building that is a mix with other apartments. The place was very quiet and the host was super nice! Would recommend. Area was close to gran via and lots of restaurants in that area and Chueca neighborhood.
Stayed 2 nights in Sep 2024

10/10 Excellent

Allen

Business traveller

Excellent

Perfect location, wonderful staff and a beautiful room 👌👌
Stayed 2 nights in Sep 2024

10/10 Excellent

Munir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and very clean hotel. I really enjoyed the stay and will definitely come back if I travel to Madrid
Stayed 2 nights in Aug 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are fairly thin so you can hear your neighbors. Zero street noise which is nice. Good on a budget and staff was extremely friendly.
Stayed 4 nights in Aug 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very close to everything, all sorts of transportation available everywhere. I recommend this hotel to anyone. It was very clean, and the room was excellent. We chose the one with the balcony. There is some outside noise at night, but we could still sleep through the night.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesom staffing
Stayed 6 nights in Aug 2024

10/10 Excellent

Lance

Liked: Cleanliness, property conditions & facilities, room comfort

good room but difficult check-in

The room was very clean and well kept the security of the building was a nice feature as well. However, the check-in process was stressful no information about having to call the company to have someone come and check us in was provided.
Stayed 4 nights in Jul 2024