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Sofitel Shahd Al Madinah

5.0 star property

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Exterior
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Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, free minibar, in-room safe
Suite, 1 King Bed (Imperial - Harram Partial View) | 1 bedroom, premium bedding, free minibar, in-room safe
Exterior

Popular amenities

  • Parking available
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
King Fahad Road, Building 2943, Madinah, 42311
  • Prophet's Mosque
    ‪8 min walk‬
  • The Green Dome
    ‪8 min walk‬
  • Al-Baqi Cemetery
    ‪8 min walk‬
  • Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪14 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Superior Room, 1 King Bed (Partial Haram Plaza view)

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Presidential Suite, 1 King Bed

  • 120 sq m
  • City view
  • Sleeps 8
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms (Haram Plaza View)

1 bedroom, premium bedding, free minibar, in-room safe

Presidential Suite, 3 Bedrooms (Haram Plaza View)

  • 120 sq m
  • City view
  • Sleeps 8
  • 2 King Beds

View all photos for Suite, 1 Single Bed (Prestige)

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 Single Bed (Prestige)

7.4 out of 10
Good
(3 reviews)
  • 42 sq m
  • City view
  • Sleeps 6
  • 1 Single Bed

View all photos for Suite, 1 King Bed (Prestige)

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 King Bed (Prestige)

7.6 out of 10
Good
(10 reviews)
  • 42 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

  • 42 sq m
  • City view
  • Sleeps 6
  • 1 Single Bed

View all photos for Suite, 1 King Bed (Imperial - Harram Partial View)

Suite, 1 King Bed (Imperial - Harram Partial View) | 1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 King Bed (Imperial - Harram Partial View)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

  • 42 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Suite, Multiple Beds

1 bedroom, premium bedding, free minibar, in-room safe

Family Suite, Multiple Beds

  • Sleeps 7
  • 1 Double Bed and 2 Single Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite

9.0 out of 10
Wonderful
(8 reviews)
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed (Club)

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Single Beds

1 bedroom, premium bedding, free minibar, in-room safe

Classic Twin Room, 2 Single Beds

7.4 out of 10
Good
(16 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds | 1 bedroom, premium bedding, free minibar, in-room safe

Classic Triple Room, 3 Single Beds

  • 33 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Twin Room, 2 Single Beds

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Classic Room, 1 King Bed

7.8 out of 10
Good
(22 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Sofitel Shahd Al Madinah

Luxury hotel with 2 restaurants and health club
Along with 2 restaurants, this smoke-free hotel has a health club and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site. Housekeeping is available on request.
Sofitel Shahd Al Madinah offers 469 accommodations with free minibar items and espresso makers. Beds feature premium bedding. Televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.
Our customers tell us that they can't get enough of the helpful staff at Sofitel Shahd Al Madinah. During your stay, you're just a quick walk from Prophet's Mosque. Free WiFi in public areas, 2 restaurants and a gym are available.
  • Free WiFi
  • Options for a bite to eat include 2 restaurants and a coffee shop
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Prophet's Mosque and Masjid Abu Dharr al Ghifari
There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. A business centre and meeting rooms are available. A health club, multilingual staff, and gift shops/newsstands are also featured at the luxury Sofitel Shahd Al Madinah. Parking is available for a fee.

This 5-star Madinah hotel is smoke free.

Arabesque – This restaurant serves breakfast, lunch and dinner.
Shahd Lounge – On-site coffee shop. Open selected days.
Ward Al Madinah – This restaurant serves breakfast, lunch and dinner. Open selected days.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Filipino, French, Hindi, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (SAR 99 per day)

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Arabesque
  • Shahd Lounge
  • Ward Al Madinah

Things to do

  • Health club

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Shahd Al Madinah

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: SAR 99 per day
  • Late check-in fee for check-in between midnight and 4:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 10007643
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Madina Shaza
Al Shaza
Al Shaza Madina
Shaza Al Madina
Shaza Al Madina Hotel
Shaza Al Madina Hotel Medina
Shaza Al Madina Medina
Shaza Madina
Shaza Al Madina Al Madinah/Medina
Shaza Al Madina Al Madinah/Medina

Sofitel Shahd Al Madinah Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 281 out of 463 reviews
Rating 8 - Good. 79 out of 463 reviews
Rating 6 - Okay. 41 out of 463 reviews
Rating 4 - Poor. 26 out of 463 reviews
Rating 2 - Terrible. 36 out of 463 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel. Staff and duty Manager very helpful. We as a family of 3 members were treated like Royalty/ were given free upgraded room/ Originally booked and paid from 19th to 24th April 2025 due to change in umrah rules in Mecca we had to check out on 22nd April earlier So we could perform our umrah in Mecca as new legislation would not allow forus to be in mecca after the 28th April and we were approved by duty manager Mohammed for the 2 day's refund. The hotel management will go above customer Expectations to facilitate what they could. Will always Stay at this Fabulous Hotel. Seven Stars from us.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mohammed Jamal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 2 minutes walking to the prophets mosque. Ample elevators to go down easily even during busy period. Multiple shopping places and food shops very convenient. We had the half board package, very good variety for breakfast and dinner. Highly recommended hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Oumar, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2025

2/10 Terrible

Omar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Terrible expierence at this hotel, house keeping takes 8 to 10 hours to attend to you. Guest services keep making false promises. Personally would never stay here again
Stayed 6 nights in Apr 2025

8/10 Good

Saiqa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Yasin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

My journey at the Sofitel: very mixed feelings!

The Good: the quality of the food served at the restaurant, The front desk customer centricity. The bad: inefficient communication/coordination within departments. The Ugly: Dialing the customer service number (totally useless and sometimes rude). Maintenance: catastrophic, furniture falling apart.
Stayed 3 nights in Apr 2025

10/10 Excellent

Md

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is good for family
Stayed 1 night in Apr 2025

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location It's just a few steps away from the Prophet's Mosque, making it ideal for visitors.The hotel offers elegant rooms and suites, some with views of the Mosque and Haram.The staff going above and beyond to ensure a comfortable and enjoyable stay.10/10
Stayed 4 nights in Apr 2025

6/10 Okay

Mahmuda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fish market - Cleaning of room was rushed

We arrived into Madinah on a Friday so we expected the place to be very bust for Friday prayers, We were early for check in so understandably we had to wait. The hotel itself was like a fish market, too many people around waiting and the lifts were constantly in use making it hard for our family to get to the concierge and the reception as we had a small child in a pram. Nevertheless we were allocated a room after an hour of waiting in which we prayed Friday prayers, our room was on the fourth floor, when we entered it looked clean on first inspection. However looking more closely we started to find marks on the skirting boards and doors and felt that the room had been rushed to clean and no attention was given to doors and windows etc. The room had a dusty feel to it and as we travelled 5 hours by car from Makkah, we just wanted to rest up. We had 2 small kids and they started to feel unwell, i contacted the housekeeping team and explained that the room was not clean to a standard but they didn't seem to be interested in our concern. Luckily the location is super close to everything you need, food, restaurants and shops, so i had to go and buy disinfectant and sprayed every surface of the room and athroom as we were not satisfied with the overall cleanliness and didn't want to risk our kids health, we did ask for some more carrier bags and bin liners from the hotel as our child was sick, but again they didnt seem interested.
Stayed 2 nights in Apr 2025

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

The hotel was located a few steps away from the mosque and super easy to enter and exit. The hotel staff including Raha and Feras were very helpful and provided the best service- accommodating celebrations and also early checkout so packed breakfast too. The room was clean and products were of good quality. Second stay and definitely not the last.
Stayed 2 nights in Apr 2025

10/10 Excellent

Nasir

Stayed 3 nights in Apr 2025

10/10 Excellent

roofi

Liked: Staff & service, property conditions & facilities
Beautiful property and very comfy rooms. Convenient location for walk to ladies area of Harram.
Stayed 1 night in Apr 2025

10/10 Excellent

Mawia

Stayed 3 nights in Apr 2025

10/10 Excellent

Mirza, tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Waleed

Travelled with family
Liked: Property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Rafay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Z Solwa

Stayed 1 night in Mar 2025

10/10 Excellent

Syed Rizwan Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Very well located. Depending on your room the mosque is visible. The facilities you would expect are all available. The standout thing is the service which the staff provide who very friendly, approachable and more than happy to help.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sher Hassan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Mar 2025

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall experience
Stayed 6 nights in Mar 2025

10/10 Excellent

Sarah

Stayed 2 nights in Mar 2025

10/10 Excellent

Nawaim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ibrahim

Stayed 2 nights in Mar 2025

8/10 Good

Rabah

Travelled with family
Liked: Cleanliness, staff & service
The room is not accessible for Wheelchair
Stayed 4 nights in Feb 2025