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Mercure Melbourne Southbank

4.0 star property

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Photo gallery for Mercure Melbourne Southbank

Meeting facility
Superior Twin River View Room | In-room safe, desk, blackout curtains, soundproofing
Exterior
Superior Twin River View Room | In-room safe, desk, blackout curtains, soundproofing
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
Corner of Southgate Ave & Riverside Quay, Southbank, VIC, 3006
  • Place, Southbank Promenade
    ‪2 min walk‬
  • Place, Crown Casino
    ‪10 min walk‬
  • Place, Melbourne Central
    ‪15 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Standard Twin Room (Accessible)

In-room safe, desk, blackout curtains, soundproofing

Standard Twin Room (Accessible)

8.4 out of 10
Very good
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

In-room safe, desk, blackout curtains, soundproofing

Standard Twin Room

9.0 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Queen Room

In-room safe, desk, blackout curtains, soundproofing

Superior Queen Room

8.4 out of 10
Very good
(74 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, soundproofing

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

Deluxe King Room | In-room safe, desk, blackout curtains, soundproofing

Deluxe King Room

8.4 out of 10
Very good
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Room

Superior Family Room | In-room safe, desk, blackout curtains, soundproofing

Superior Family Room

8.0 out of 10
Very good
(16 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Room

In-room safe, desk, blackout curtains, soundproofing

Standard Queen Room

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King River View Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe King River View Room

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen River View Room

Superior Queen River View Room | In-room safe, desk, blackout curtains, soundproofing

Superior Queen River View Room

  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin River View Room

In-room safe, desk, blackout curtains, soundproofing

Superior Twin River View Room

8.0 out of 10
Very good
(1 review)
  • River view
  • Sleeps 2
  • 2 Single Beds

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About this property

Mercure Melbourne Southbank

This smoke-free hotel features conference space, concierge services and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk and a banquet hall are on-site. Housekeeping is available once per stay.
Mercure Melbourne Southbank offers 275 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. 40-inch Smart televisions come with satellite channels. Accommodation at this 4-star hotel has kitchenettes with microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Mercure Melbourne Southbank's great location gets high marks from our customers. During your stay, you're just a quick walk from Collins Street. Features include free WiFi in public areas, plus breakfast (surcharge) and 3 meeting rooms.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include 3 meeting rooms, conference space and laundry facilities
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Crown Casino and Melbourne Central
Mercure Melbourne Southbank offers its guests concierge services, laundry facilities, and room service (during limited hours). Event space at this hotel measures 861 square feet (80 square metres) and includes conference space. WiFi and wired Internet are free in public spaces. The family-friendly Mercure Melbourne Southbank also features a lift and a water dispenser. A complete renovation of Mercure Melbourne Southbank was completed in August 2023.

This 4-star Melbourne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 35 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 32 for adults and AUD 11 for children

Family friendly

  • Dining table
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • 861 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - August 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 32 for adults and from AUD 11 for children
  • Nearby parking fee: AUD 35 per night (262 ft away)
  • Rollaway bed fee: AUD 50 per stay
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Southbank Melbourne Travelodge
Travelodge Hotel Southbank Melbourne
Travelodge Southbank Melbourne
Melbourne Travel Lodge
Melbourne Travelodge
Southbank Travel Lodge
Travel Lodge Melbourne
Travelodge Melbourne
Travelodge Southbank Melbourne Hotel Melbourne
Travelodge Southbank Melbourne Hotel
Travelodge Melbourne Southbank

Mercure Melbourne Southbank Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 446 out of 1004 reviews
Rating 8 - Good. 350 out of 1004 reviews
Rating 6 - Okay. 132 out of 1004 reviews
Rating 4 - Poor. 43 out of 1004 reviews
Rating 2 - Terrible. 33 out of 1004 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Leanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff were friendly, room was clean...and was set up for wheelchair/ handicapped access...which was not required
Stayed 1 night in Jan 2026

6/10 Okay

Suellen

Liked: Cleanliness, amenities
Nobody at checkin desk. Waited for ages and had to get cafe staff to go get someone. Same again later when we had to validate parking. Room not seviced so had to go and request extra tea and milk. Paid a high price for a busy time, so expected better staffing.
Stayed 2 nights in Jan 2026

10/10 Excellent

Prabhjit

Stayed 3 nights in Jan 2026

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Great location, room was spotless and really comfortable, staff were all so friendly and helpful. Decent breakfast and room service too.
Stayed 3 nights in Jan 2026

10/10 Excellent

Matt

Stayed 1 night in Dec 2025

8/10 Good

Frank

Stayed 1 night in Dec 2025

10/10 Excellent

Cindy

Stayed 1 night in Jan 2026

10/10 Excellent

ALAN

Liked: Cleanliness, amenities
Comfortable clean room in the ideal location, close to Flinders Street Station, Southbank and the Casino. Not a fan of the Self-Check in as it takes away the personal contact that you require if you are in a new city. Also always seem to be allocated a low level room (This time Level 2).
Stayed 1 night in Jan 2026

8/10 Good

Anthony, Waharoa

Travelled with group
Average
Stayed 1 night in Nov 2025

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities
Cleans rooms, the room was a good size
Stayed 4 nights in Jan 2026

10/10 Excellent

CAS

Stayed 1 night in Jan 2026

8/10 Good

Venus

Liked: Cleanliness, amenities, property conditions & facilities
Some abrupt staff, shower wasn't clean
Stayed 1 night in Jan 2026

8/10 Good

Rachael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Decent room size and clean. I like that it had a tiny kitchenette and a mini fridge. Lots of bathroom bench space. However our air conditioning didn’t work. Maintenance (lovely man) tried to fix it around 7.30pm but within a couple hours we realised it still wasn’t working. Given it was late at night and with young kids we didn’t want to have someone trying to fix it during the night, so it was warm and uncomfortable overnight.
Stayed 1 night in Jan 2026

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities
Stafff, clean room, amenities and happy hour.
Stayed 1 night in Jan 2026

6/10 Okay

G W

Stayed 1 night in Dec 2025

6/10 Okay

Erica

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Room was fine, standard. Breakfast standard. Good location. Multiple time found an empty reception. The staff often acted like you were an inconvenience for waiting for staff. I took my luggage tag to reception and asked for my luggage and the guy said where is it and then huffed and puffed when I didn’t know. My husband took the luggage in so I wasn’t there - surely it’s their job to know which room it’s locked in? Our washing line was broken, we asked for it to be fixed on day 1 as we had wet beach things - day 6 check out and it wasn’t fixed. Wouldn’t stay again.
Stayed 5 nights in Dec 2025

10/10 Excellent

James

Stayed 2 nights in Dec 2025

10/10 Excellent

Melissa

Stayed 1 night in Dec 2025

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, amenities
Very good staff. Great hotel location. Room was dated - could do with an upgrade.
Stayed 3 nights in Dec 2025

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was in excellent condition. The location was great.
Stayed 1 night in Dec 2025

10/10 Excellent

Kim, Ocean Grove

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Clean, front of house lady was lovely, early check in. Comfortable bed. Great location. One thing that could change is proper mugs/cups in the room. Plastic cups aren’t nice to have coffee or tea in.
Stayed 1 night in Dec 2025

10/10 Excellent

Karen

Clean room and the staff were excellent!
Stayed 1 night in Dec 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed the night , close to Crown
Stayed 1 night in Dec 2025

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, car park next door
Stayed 1 night in Dec 2025

8/10 Good

Ingrid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great location.
Stayed 1 night in Dec 2025