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Trademark Hotel

4.0 star property
VIP Access

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Photo gallery for Trademark Hotel

Relax in style with a clear view of the cityscape from our outdoor lounge area, featuring comfortable seating and a pool view.
Relax in the spacious lobby with a comfortable seating area and large windows offering a view of the outdoors.
Guests can walk down the corridor to their rooms.
Relax in a warm and inviting space with a central bar area, natural wood elements, and comfortable seating.
Relax in a stylish living area with a large sofa, armchairs, and round tables.

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Village Market, Limuru Road, Gigiri, Nairobi, Nairobi County, 00621
  • Village Market
    ‪3 min walk‬
  • United Nations Office at Nairobi
    ‪13 min walk‬
  • Two Rivers Mall
    ‪3 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Trademark King City View Room

1 bedroom, in-room safe, desk, laptop workspace

Trademark King City View Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Trademark Twin, City View Room

1 bedroom, in-room safe, desk, laptop workspace

Trademark Twin, City View Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Trademark Suite Room

1 bedroom, in-room safe, desk, laptop workspace

Trademark Suite Room

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Trademark Twin Room

1 bedroom, in-room safe, desk, laptop workspace

Trademark Twin Room

9.6 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Terrace King Room

Terrace/patio

Terrace King Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Trademark King Room

1 bedroom, in-room safe, desk, laptop workspace

Trademark King Room

8.6 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Trademark Hotel

Family-friendly hotel connected to a shopping centre in Nairobi with a full-service spa
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a rooftop terrace are on-site.
Trademark Hotel offers 216 accommodations with a safe and free newspapers. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower and slippers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kaya has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Trademark Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Village Market. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to reflexology, body treatments or massages at Kaya
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, complimentary bicycles and a playground
  • Just a 3-minute walk from Village Market and 15 minutes on foot from United Nations Office at Nairobi
  • Airport drop-off shuttle service available for a fee
Trademark Hotel offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 1750 square feet (163 square metres) and includes conference space. A rooftop terrace, spa services, and an arcade/games room are also featured at the family-friendly Trademark Hotel. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Harvest – On-site restaurant. Guests can enjoy drinks at the bar.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; USD 25 for adults and USD 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Harvest

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle storage
  • Books
  • Bowling alley
  • Children's club
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping centre

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's games
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,750 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Fan
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: noon; check-in end time: 5:30 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Trademark Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 13 for children
  • Airport shuttle fee: USD 60 per vehicle
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Trademark Hotel Nairobi
Trademark Nairobi
Trademark Hotel Hotel
Trademark Hotel Nairobi
Trademark Hotel Hotel Nairobi

Trademark Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 175 out of 278 reviews
Rating 8 - Good. 69 out of 278 reviews
Rating 6 - Okay. 17 out of 278 reviews
Rating 4 - Poor. 9 out of 278 reviews
Rating 2 - Terrible. 8 out of 278 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ruel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Location is perfect as Village market has everything you need, and great mall to stroll, enjoy a coffee and refreshments, dine and shop. We found this really handy. The hotel had great service, everyone was very pleasant. We had some issue with the wifi in the room, and we were provided with a dongle quickly. The hairdryer was not working but that was replaced immediately too. All and all great service. Breakfast was great and we even had dinner at the harvest restaurant and it was delicious. Thank you, we really enjoyed our stay
Stayed 5 nights in Apr 2025

10/10 Excellent

Kristin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely happy with the hotel and the staff. We were treated so kindly at check-in by Ms. Esther and helped by everyone else with all kinds of questions and needs we have. The location can't be beat. So convenient to stay at the mall, especially if you have children. Just spend the extra money and stay here, you will not regret it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Patricia Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is the room shower is not private and the toilet door is frosted glass. this made sharing a room with a friend awkward. I will be returning to this hotel in the future with my husband. The staff are very friendly and helpful. They go above and beyond to help with anything I needed or just to chat about the hotel, excursions and info about Nairobi.
Stayed 8 nights in Mar 2025

10/10 Excellent

aditya

Stayed 1 night in Mar 2025

10/10 Excellent

Maha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Rose

Stayed 1 night in Mar 2025

10/10 Excellent

Rosse

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay at the Trademark hotel
Stayed 14 nights in Feb 2025

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but WiFi is horrible

I have stayed at Trademark a few times now and I love the hotel. The staff are excellent and very helpful. The hotel is always clean, the breakfast is excellent and the location is great with Village Market next door. HOWEVER- on this last trip the WiFi kept kicking me out and was completely unreliable for my 4 day stay. I could not do my work and hosting Zooms was not possible. For this reason and this reason alone/ I will not return to Tradmark as I spent 4 days struggling with the WiFi. I am in Nairobi all the time now and was hoping to have Trademark as my "home base" but for business travelers, I would recommend another hotel, maybe Radission or Pullman. I've stayed at both and never had issues with WiFi. For tourists this will not be a concern but for a business traveler, it is a huge issue.
Stayed 4 nights in Feb 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

The Trademark Hotel was fantastic. The staff was so nice and helpful, the room was great, and the location is very convenient. I really enjoyed my stay and hope to be back soon.
Stayed 2 nights in Feb 2025

8/10 Good

Hassan, Jeddah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property inside a mall. Safe. Gym is too far inside the mall. The rooms are relatively small.
Stayed 3 nights in Jan 2025

10/10 Excellent

Brian

Stayed 2 nights in Jan 2025

10/10 Excellent

Paul erich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Aisha

Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel connected to a nice open shopping centre. Access to an amazing gym in the shopping centre including classes!
Stayed 6 nights in Sep 2024

10/10 Excellent

mats

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

JACQUELYNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for shopping
Stayed 8 nights in Jan 2025

10/10 Excellent

BARRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel for your stay in Nairobi, seamlessly connected to the Village Market mall, offering a plethora of restaurant options to suit every palate. The hotel staff were exemplary, friendly, and ever-helpful, going above and beyond by granting a late checkout to match our late flight schedule. The pool area was a serene oasis, featuring a variety of comfortable seating arrangements. Breakfast at the Harvest restaurant was a delightful experience, with a diverse selection of food and outstanding service.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ravinder, Washington

Stayed 5 nights in Oct 2024

10/10 Excellent

Tetiwa, Brooklyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and friendly staff! Really enjoyed their excellent customer service.Hotel has access to the Village mall which was very convenient for shopping and dining
Stayed 2 nights in Dec 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trademark is a fantastic hotel. Always delivers on all my needs. Service is exceptional. A great place to experience best of Kenyan hospitality and other comforts.
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephane

Stayed 4 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
said they were full despite having paid for a room a month earlier. They however managed to magically find rooms for some of my coworkers!!
Stayed 5 nights in Oct 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024