2/10 Terrible
Josh
Travelled with family
12 Mar 2025
DON'T STAY HERE
DO NOT STAY HERE!!!! My stay was fine. The beds are extra firm but overall it was an acceptable stay. When I checked in I was told they would charge my card $50 for an incidental fee that would be refunded before I left. They didn't say it would be $50 per night. Apparently they've never heard of authorizing a charge without actually charging the card. I've stayed at my fair share of hotels, this was the first time I've seen this. When I checked out the receipt said I was refunded the $50 dollars. A week later I see on my credit card there was a charge for $151.26 and no credit. I know credits take longer to show up. A month later still no credit. The hotel won't help me so I contact Hotels.com and the hotel lies and says they never charged my card. I'm currently disputing it with my bank because hotels.com said my credit card statement was not enough evidence. Don't stay here! Maybe don't use hotels.com either.
Josh
Stayed 3 nights in Feb 2025