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Comfort Suites At Rivergate Mall

2.5 star property

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Photo gallery for Comfort Suites At Rivergate Mall

Lobby sitting area
Exterior
Indoor pool
Business centre
Suite 1 King Bed with 2 Person Whirlpool Tub | Premium bedding, in-room safe, desk, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Breakfast included
  • Laundry
  • Parking included

Explore the area

View in a map
621 Rivergate Pkwy, Goodlettsville, TN, 37072
  • Place, Rivergate Mall
    ‪14 min walk‬
  • Place, Grand Ole Opry
    ‪11 min drive‬
  • Place, Nissan Stadium
    ‪12 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed and Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed and Sofa Bed

7.4 out of 10
Good
(15 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Non Smoking

7.2 out of 10
Good
(27 reviews)
  • 29 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Roll-in Shower

Suite, 1 King Bed with Roll-in Shower | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Roll-in Shower

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Mobility Accessible, 1 King Bed and Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Mobility Accessible, 1 King Bed and Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite 1 King Bed with 2 Person Whirlpool Tub

Suite 1 King Bed with 2 Person Whirlpool Tub | Premium bedding, in-room safe, desk, iron/ironing board

Suite 1 King Bed with 2 Person Whirlpool Tub

  • Sleeps 4
  • 1 King Bed

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About this property

Comfort Suites At Rivergate Mall

Hotel with free breakfast, near Rivergate Mall
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site.
Comfort Suites At Rivergate Mall offers 80 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. Plasma televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Goodlettsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Comfort Suites At Rivergate Mall. During your stay, you'll be within walking distance of Rivergate Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 2-minute drive from Rivergate Mall and 7 minutes from Nashville National Cemetery
Comfort Suites At Rivergate Mall offers its guests an indoor pool and a 24-hour fitness centre. WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. A vending machine, gift shops/newsstands, and coffee/tea in common area are also featured at the business-friendly Comfort Suites At Rivergate Mall. Free self parking is available.

This Goodlettsville hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 50.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites Rivergate
Comfort Suites Rivergate Mall
Comfort Suites Rivergate Mall Goodlettsville
Comfort Suites Rivergate Mall Hotel
Comfort Suites Rivergate Mall Hotel Goodlettsville
Comfort Suites At Rivergate Mall Hotel
Comfort Suites At Rivergate Mall Goodlettsville
Comfort Suites At Rivergate Mall Hotel Goodlettsville

Reviews

Comfort Suites At Rivergate Mall Reviews

7.2

Good

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 271 out of 827 reviews
Rating 8 - Good. 216 out of 827 reviews
Rating 6 - Okay. 147 out of 827 reviews
Rating 4 - Poor. 93 out of 827 reviews
Rating 2 - Terrible. 100 out of 827 reviews

Reviews

6/10 Okay

Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Imelda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty and had a smell like it was wet inside.
Stayed 2 nights in Jul 2025

4/10 Poor

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I'm 5'2" and the bed was high and very hard for me to get onto. Than the fire alarm went off several times. Not a great stay.
Stayed 1 night in Jul 2025

4/10 Poor

Timothy

Travelled with family
Disliked: Staff & service
Good price tho
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Darryl

Stayed 1 night in Jul 2025

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Jul 2025

2/10 Terrible

jennifer

Stayed 1 night in Jun 2025

6/10 Okay

Kimberly

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I like the staff and the hotel overall is nice. My room smelled really bad. It no matter what i sprayed or did. It still smelled bad. The breakfast was terrible and cold.
Stayed 1 night in Jul 2025

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service
The hotel was nice, staff was great. Bed was hard, and when I was checking for bed bugs I found hair wadded up between the mattress and the wall. Might not have seen when changing the sheets but it was a lot. The bathroom tub was weird, it’s hard to explain. The floor was of the tub was not wide enough for me to stand with my feet together. So when I stepped in I fell, due to the wall being so rounded. Don’t recommend showering in the room I was in.
Stayed 1 night in Jun 2025

2/10 Terrible

Kristy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrible. No ac in the rooms. Everywhere was hot, stains on the bed sheets, outlets not working, phones not working, bathroom toilet had water line cut off.
Stayed 2 nights in Jun 2025

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Where's the staff?

Waited for roughly 45 minutes before a staff member showed up to check us and 3 other families in. There were literally no employees at the hotel when we arrived, which was blamed on shift change. Aside from that, not a bad stay.
Stayed 1 night in Jun 2025

6/10 Okay

Stormi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Darrin

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

HORRIBLE. I would give 0 stars if I could.

The toilet in our room did not work. We called down to the front desk and were told they would bring up a plunger. 1.5 hours later, we called the front desk back, who told us they couldn’t find a plunger. I asked for another room since this one did not have a working toilet. I was told no and that was a last resort and that we should plan to walk down 3 floors to use the bathroom in the lobby whenever we needed a restroom. That was unacceptable. I told the front desk that they had 10 minutes to fix this or my family would be at the front desk with all of our suitcases until they gave us a new room. Guess what? There was a plunger at our door in less than 10 minutes.
Stayed 1 night in Jun 2025

6/10 Okay

Laura

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Ceiling in room had obviously been repaired. It rained all day. Bed was wet when we came back and had to move rooms. New room had a musty smell. Breakfast was good. Waffles, eggs, sausage, biscuits and gravy, assorted cereal and yogurt.
Ceiling in our room after rain. Very obvious wet marks and crack in their fix.
Ceiling in new room. Looked like it had had a leak at some point.
Water filled paint bubble above doorway to ice machine.
Stayed 2 nights in Jun 2025

4/10 Poor

STEINER

Stayed 1 night in Jun 2025

2/10 Terrible

Katherine

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Ended up canceling the reservation. This hotel is not in a good area and as soon as we walked in we left.
Stayed 6 nights in Jun 2025

2/10 Terrible

Mario I

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
It has cockroaches everywhere in my room. Not the best place to stay
Stayed 1 night in Jun 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the second worst hotel I’ve ever stayed out of my entire life. After we checked in, we found a fingernail on the bed and the walls weren’t even completely painted. I tried to cancel, but could not so they gave us a different room which had hairs on the bed. The carpeting was filthy and disgusting and the mall next to it was completely abandoned. I wouldn’t recommend this hotel to anyone ever.
Stayed 2 nights in Jun 2025

6/10 Okay

Carlos

Travelled with partner
Liked: Cleanliness
It smell really weird, but overall it was okay.
Stayed 1 night in Jun 2025

2/10 Terrible

Jerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst hotels ive ever stayed at. Never again. Photos on website can be deceiving. The place smells bad. Room smelled worse. Breakfast is the same everyday.
Stayed 5 nights in May 2025