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Regency Inn & Suites New London, Mystic

2.5 star property

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Photo gallery for Regency Inn & Suites New London, Mystic

Lobby sitting area
Premium bedding, in-room safe, desk, laptop workspace
Fridge, microwave, coffee/tea maker
Restaurant
Indoor pool, open 9:00 AM to 10:00 PM, pool loungers

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
269 North Frontage Road, New London, CT, 6320
  • Place, United States Coast Guard Academy
    ‪14 min walk‬
  • Place, Connecticut College
    ‪16 min walk‬
  • Place, Connecticut College Arboretum
    ‪2 min drive‬
  • Airport, New London, CT (GON-Groton - New London)
    ‪9 min drive‬

Room options

View all photos for Superior Single Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Superior Single Room, 1 King Bed, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Single Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room, 2 Single Beds, City View

  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Single Room, 1 King Bed, Kitchen, City View

Superior Single Room, 1 King Bed, Kitchen, City View | Premium bedding, in-room safe, desk, laptop workspace

Superior Single Room, 1 King Bed, Kitchen, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Single Beds, Kitchen, City View

Superior Double Room, 2 Single Beds, Kitchen, City View | Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room, 2 Single Beds, Kitchen, City View

  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Single Room, 1 King Bed, Accessible, City View

Premium bedding, in-room safe, desk, laptop workspace

Superior Single Room, 1 King Bed, Accessible, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Single Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room, 2 Single Beds, City View

  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Single Room, 1 King Bed, City View

Executive Single Room, 1 King Bed, City View | Premium bedding, in-room safe, desk, laptop workspace

Executive Single Room, 1 King Bed, City View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, 2 Single Beds, City View

Executive Double Room, 2 Single Beds, City View | Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room, 2 Single Beds, City View

  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Similar properties

Lobby
Ramada by Wyndham Groton/Mystic
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.2 out of 5, 1,003 reviews
The price is €71
includes taxes & fees
19 Jan - 20 Jan
Ramada by Wyndham Groton/Mystic

About this property

Regency Inn & Suites New London, Mystic

Family-friendly hotel with casino and free breakfast
A casino, an indoor pool and a restaurant are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Regency Inn & Suites New London, Mystic offers 136 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

This New London hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). 32-inch LED televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Regency Inn & Suites New London, Mystic, you'll be within walking distance of United States Coast Guard Academy. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym and a golf driving range
  • 11 minutes by car from Mystic Aquarium and Institute for Exploration and 12 minutes from Mystic Seaport
  • Cats and dogs welcome for a fee (restrictions apply)
Regency Inn & Suites New London, Mystic offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 2702 square feet (251 square metres) and includes a conference centre. A casino, a vending machine, and an arcade/games room are also featured at the family-friendly Regency Inn & Suites New London, Mystic. Self parking is free.

Smoking is allowed in designated areas at this New London hotel.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Regency Inn & Suites New London, Mystic has a restaurant on site.
Cascade Lounge – This cocktail bar serves lunch and dinner. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Cascade Lounge

Things to do

  • Arcade/game room
  • Casino
  • Golf driving range
  • Gym
  • Indoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2,702 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • No lift

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cots (infant beds) are available for USD 25.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 25.0 per day
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Clarion Inn New London
Clarion New London
Clarion London Mystic London
Clarion Inn New London Mystic
Regency Inn Suites New London
Regency Inn Suites New London Mystic
Clarion Inn New London - Mystic Hotel
Clarion Inn New London - Mystic New London
Clarion Inn New London - Mystic Hotel New London

Regency Inn & Suites New London, Mystic Reviews

Reviews

6.0
Rating 10 - Excellent. 187 out of 1001 reviews
Rating 8 - Good. 218 out of 1001 reviews
Rating 6 - Okay. 211 out of 1001 reviews
Rating 4 - Poor. 174 out of 1001 reviews
Rating 2 - Terrible. 211 out of 1001 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Juan

Travelled with family
Disliked: Amenities
The areas said you can't smoke and it only smelled like cigarettes and they charge $100 for damages apart from the price
Stayed 1 night in Oct 2025

10/10 Excellent

Safari

Stayed 2 nights in Oct 2025

8/10 Good

Robert

Liked: Staff & service, room comfort
It was okay for an older property. Not sure I’d use them again.
Stayed 2 nights in Oct 2025

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Entire room had a musty smell and so many horribly patched up holes and cracks. Dusty. Halls smelled like smoke even though supposed to be non smoking.
Stayed 1 night in Oct 2025

2/10 Terrible

Asma

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should not be open for business! There were drunk people outside all night screaming and using foul language right by my window — I felt completely unsafe, especially with my young children. The windows open all the way, which is dangerous. In the morning, there was dog poop right outside in the whole ways that we stepped on. The entire place smells like mold and smoke, and it’s very dirty and poorly maintained. The pool was also filthy and clearly not cleaned. Overall, this property is unsafe, unsanitary, and unacceptable. State or city should inspect it
Stayed 1 night in Oct 2025

2/10 Terrible

Stacey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There is no elevator to connect buildings. We had to carry our luggage up and down 2 staircases. The parking lot was scary and the decor was chipped and broken.
Stayed 1 night in Oct 2025

4/10 Poor

Ryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

I would book elsewhere in the future.

The room was dirty, my sister's room smelled like someone had urinated in the A/C unit that blew it all over the room (she had to be moved to a new room it was so bad). My room had a cockroach and blood (an alarming amount of it, it did not look like a small cut worth) on the box spring. We told the staff and they were polite, but no response other than kind words.
The blood on the box spring.
The cockroach that my wife killed while using the restroom
Stayed 1 night in Oct 2025

10/10 Excellent

Joffre

Liked: Amenities
The front desk personel is very curteous
Stayed 1 night in Oct 2025

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mych better that the 1st place i stayed and breakfast was pretty good
Stayed 1 night in Oct 2025

8/10 Good

Heidi

Travelled with family
Stayed 1 night in Oct 2025

6/10 Okay

Rick

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I must say the mngmt team was outstanding, very pleasant and kind. The facility was very under staffed. The room was clean appearance wise, but the room smelled of steal cigarette smoke and the shower head was coming from the wall. The parking lot in the back appeared to have abandoned vehicles. The most alarming is that the facility was in lack of security, which was a very big concern of mine. The building I stayed in, the entrance door was broken and could not be secured. This led to anybody walking around the building. Very unsettling. There were transients walking the grounds and also inside corridors of the building I was staying in. I ran into a woman who was living by far an undesirable life, who was homeless, pulling “tricks” for money, while reporting to men who were staying at this location. So sad. I went on to buying her something to eat from the hotel restaurant, giving her $20 and also charging her dead phone at the front desk, because of the Christian I am. The owners of this facility must be aware of this as I was only there one night and seeing this all take place. Overall this was a very unsafe facility and many illegal thing taking place here. I would not suggest any families with children stay at this location. As I am going to inform the police, now that I left this location, all that I saw.
Stayed 1 night in Oct 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Quiet.
Stayed 1 night in Jun 2024

4/10 Poor

Barbara, Wrightsville

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We reserved a 2-Queen room but was given a King bed room. There was horrible pot smoke odor in hallway just 10 doors down from front desk. Security side door was propped open with a rock late at night. Ice machine had filthy paper towels in it and was not working. Room was cramped with a full size fridge, sink, oven, dishwasher. Maybe that would be great for a traveling tradesman but we were there one night while in vacation. Breakfast was horrible as well. We DID NOT enjoy our stay at Regency Inn & Suites!
Stayed 1 night in Sep 2025

10/10 Excellent

Siawash

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time
Stayed 1 night in Sep 2025

10/10 Excellent

Raquel

Travelled with partner
Liked: Amenities
The staff was very nice and helpful There is a lot of parking spots The breakfast was nice and have a staff there always taking care that nothing miss and all is clean Easy access to the 95 Recommend and return for sure
Stayed 1 night in Sep 2025

8/10 Good

Loubenson

Stayed 2 nights in Sep 2025

6/10 Okay

Seth

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The black mold was upsetting
Stayed 2 nights in Aug 2025

6/10 Okay

Jon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Weiwei

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Jennifer

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NO INTERNET SERVICE! STAY AWAY!

Dont stay there! Its awful! Unfriendly staff! NO INTERNET SERVICE! YOU CAN ONLY USE THEIR WIFI! We were unable to get or make calls unless outside of the hotel, only the back of hotel, no services at all out front! I questioned the staff and was sold their internet was encrypted so that why you get no service, to please use the wifi, which isn't secure, only locked for customers. We requested 2 queens, got a room with double beds. When they cleaned the room they turn off the refrigerator, which may be normal, but we were never told to turn it on, the knob is in the back which we couldn't locate, not realizing it was off because it was cool when we checked in, we lost food and drinks that we put in the fridge. I spoke to several staff members about the no cell service, i was told, your cell data may work on the other side of building, offered to move our room, relocate us, our you kidding me? It was so bad we had to leave the hotel, i paid for 2 nights, they refused to give me a refund for the second night! Worst hotel experience ever! Hotels.com did fight for me and my refund, which was fantastic, but they were also refused to give a refund to me.
Double bed not queen
Stayed 2 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do Not Stay Here!!

Do not stay here if you value your own and/or family's health & stafety. I booked this hotel last night while driving late at night. The room matches the pictures, the issue is what the pictures cannot show. My husband & I carried our sleeping children to the room. The room had the strongest mold smell I have ever experienced in my life. It was also easily 90F and just had a heaviness to the air. Vwe turned on the AC only to seem to have the air get a worse smell. It took our breath away. My husband noticed hairs on the bed, albeit longer hairs. We knew this was a two star hotel however the room wasn't fit for anyone to stay. It was so bad we carried our children back to the car and drove home. We feared what rashes or respiratory issues we all could get. The front desk offered another room however the condition of the hotel offered no hope any room would be better. This place needs a visit/review by state and local authorities perhaps with that it may come up to code. The place isn't fit for anyone to stay. The room was in the 400s upstairs zone.
Stayed 1 night in Aug 2025

10/10 Excellent

Marquis

Stayed 1 night in Sep 2024

2/10 Terrible

Alice

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a good experience

The Clarion name is on the back of the hotel and Regency is on the front of the hotel. When you use the gps and arrive at the hotel you'll think your at the wrong hotel, the color of the hotel is different from the color on the internet.The receptionist didn't have proper customer service skills. The hallway was dirty and cold. The room smelled like cigarette smoke but it clearly states it's a "smoke free" property. The people that was in the room across from us was very noisy they were letting the door slam, going in and out of their room all time of night, talking loud. The hotel clearly needs some improvements.The kitchen staff was very nice Ms Santa and Mr. Pedro
Stayed 3 nights in Nov 2024

8/10 Good

Rhoda

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2024

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