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Best Western Plus Newport News Inn & Suites

2.5 star property

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Exterior
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, blackout curtains

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
500 Operations Dr, Newport News, VA, 23602
  • Place, Patrick Henry Mall
    ‪6 min walk‬
  • Place, Riverside Medical Center
    ‪6 min drive‬
  • Place, Christopher Newport University
    ‪7 min drive‬
  • Airport, Newport News, VA (PHF-Newport News - Williamsburg Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(55 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

7.2 out of 10
Good
(45 reviews)
  • 19 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.6 out of 10
Good
(9 reviews)
  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

7.0 out of 10
Good
(6 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Double Beds, Accessible, Bathtub (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 19 sq m
  • Sleeps 5
  • 2 Double Beds

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About this property

Best Western Plus Newport News Inn & Suites

Hotel in Newport News with free breakfast and fitness centre
Along with a fitness centre, this smoke-free hotel has Access to hot tub and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Best Western Plus Newport News Inn & Suites offers 65 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
The free breakfast at Best Western Plus Newport News Inn & Suites gets good marks from our customers. During your stay, you're just a quick walk from Patrick Henry Mall. Free WiFi in public areas, free self-parking and a gym are available.
  • Free continental breakfast offered
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include a business centre, meeting rooms and a gift shop
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 13 minutes by car from Hampton Coliseum and 13 minutes from Langley Air Force Base
  • Pets welcome for a fee (restrictions apply)
Best Western Plus Newport News Inn & Suites offers its guests a seasonal outdoor pool, Access to hot tub, and a fitness centre. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Best Western Plus Newport News Inn & Suites. Self parking is free.

This Newport News hotel is smoke free.

Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Gym
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day, plus a deposit of USD 50 per stay
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in August.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Newport News
Best Western Plus Newport News
Best Western Plus Newport News Inn
Newport News Best Western
Newport News Inn
Best Western Plus Newport News Hotel Newport News
Best Western Plus Newport News Inn And Suites
Best Western Plus Newport News Hotel
Best Western Plus Newport News Inn Suites
Plus Newport News & Suites
Best Western Plus Newport News Inn & Suites Hotel
Best Western Plus Newport News Inn & Suites Newport News
Best Western Plus Newport News Inn & Suites Hotel Newport News

Best Western Plus Newport News Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 419 out of 1005 reviews
Rating 8 - Good. 262 out of 1005 reviews
Rating 6 - Okay. 147 out of 1005 reviews
Rating 4 - Poor. 95 out of 1005 reviews
Rating 2 - Terrible. 82 out of 1005 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Rene

Travelled with partner
Liked: Cleanliness, staff & service
The pool was already closed for the season. Overall the room and property is clean - The furniture (outside of the bed) was very old and Hodge podge. We had a clogged toilet, so I tried to call downstairs. Two things happen: 1. The phone doesn't work (and the cord itself is broken to the headset). For safety sake, that is unacceptable. And when we called downstairs via our cell phones, we were told that management knows about the on-going phone issues that would be taken care of in a couple of days and that she would have a plunger sent up for us to take care of the toilet as there was no maintenance man.
Stayed 3 nights in Oct 2025

6/10 Okay

Aaron

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel seemed nice from the outside, but the inside needs work. The rooms smelled bad and the bathroom was dirty, like it hasn’t had a deep clean ever. The lock on the door needs to be more secure, you shouldn’t be able to open the door a little when it’s locked.
Stayed 2 nights in Oct 2025

10/10 Excellent

Brady

Stayed 1 night in Oct 2025

10/10 Excellent

Brady

Liked: Staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Had a great 2 day stay.
Stayed 1 night in Oct 2025

2/10 Terrible

Francis

Stayed 3 nights in Sep 2025

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NEVER AGAIN!!!

Coming from out of State but stayed at a Best Western as well worked along in the past & this has been the worse experience. Staying on The 2nd floor went to get ice. The ice machine wasn’t working, had to walk downstairs to be told that it’s not working & to use the 3rd floor one. the room I was In was nasty. There was dried up blood by the sink walls, the bathroom tub has rust & dark stains, the bedroom lamps were holes, and black stains all over. Mind you these lamps shades were beige. Upon opening up the sofa bed there were no extra Linen. And the mattress had no sheets. Had to walk downstairs and ask. Waiting for extra the young lady only provided 1 blanket. So had to return to ask for something as who is going to sleep on just a mattress. Even though we asked for sheets for the sofa we couldn’t even open the sofa bed because how uncomfortable how dirty it looked we just placed the bed sheets on top of the sofa. The next morning I informed the gentleman at front desk that the water in the tub was not going down & was not able to get the water stopper to come back up. He said ok he will have someone take care of it. After returning back in the evening I came back to no one coming in the room. The room wasn’t cleaned, all the dirty linen that I placed By the door was still there as well as the bag of trash. There was no clean linen to use or nothing & no there was no sign placed at the door for privacy or no housekeeping. To finish off there was no Hot water running.
Stayed 2 nights in Oct 2025

2/10 Terrible

Dave

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handicap sold out

Requested a handicap accessible room and did not get it. TV and internet WiFi was constantly up and down. Bathroom was dirty, hair on the sink and bathtub and room had a bad smell. A/C unit ran extremely loud. In room coffee maker did not work
Stayed 2 nights in Oct 2025

4/10 Poor

Dan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Checked in after 9:30 and went to room and the more I looked around, the more disgusting this place was. Mold and staining on the bath ceiling, mold in closet, stained couch cushions, torn curtains. Was supposed to stay a second night but I couldn’t stay there in this dirty, moldy room
Stayed 2 nights in Oct 2025

8/10 Good

Anadi

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Derek

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Heydy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean perfectly
Stayed 1 night in Sep 2025

10/10 Excellent

Heydy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2025

6/10 Okay

Kimberly

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Location
Stayed 1 night in Oct 2025

6/10 Okay

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly. Quick check in.
Stayed 1 night in Oct 2025

10/10 Excellent

Robin

Stayed 3 nights in Sep 2025

6/10 Okay

Wilma

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was not very clean some area had mildew, mold in the bathroom. Cleanliness needs a lot of improvement.
Stayed 2 nights in Oct 2025

4/10 Poor

Carrie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, this Best Western was not great. For some pros though, it is in a good location and right across the road (pretty much) are several dining options and shopping options. For the hotel itself, the staff was okay, but the facility was run-down and really dirty. The floors were sticky in the hotel common areas as well as the room itself. The room smelled terrible, and the couch in the room was visibly filthy and stained. There were spots on the walls that appeared to be either a soda splash or possibly even blood. I ended up getting some disinfectant spray and spraying and wiping down the tile floor area, the chair and desk, and other hard areas. The bed itself did look clean, but I sprayed that down as well. I did not eat breakfast at the facility, and we ended up leaving early due to a family emergency at home, but I would not stay here again.
Stayed 4 nights in Sep 2025

2/10 Terrible

MICHAEL K

Stayed 1 night in Oct 2025

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good keep going to good
Stayed 1 night in Oct 2025

8/10 Good

PAUL

YES
Stayed 2 nights in Sep 2025

10/10 Excellent

Kelly

Stayed 2 nights in Sep 2025

8/10 Good

Mary J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was friendly. Hot tub was nice
Stayed 1 night in Aug 2025

8/10 Good

Harlan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenient to whole area, and the room was very clean. The staff was helpful and very professional and friendly.
Stayed 2 nights in Sep 2025

8/10 Good

NICOLE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025