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Best Western Plus Newport News Inn & Suites

2.5 star property

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Photo gallery for Best Western Plus Newport News Inn & Suites

Exterior
1 bedroom, in-room safe, desk, laptop workspace
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace
Seasonal outdoor pool
1 bedroom, in-room safe, desk, laptop workspace

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Pool
  • Gym
  • Housekeeping

Explore the area

Map
500 Operations Dr, Newport News, VA, 23602
  • Patrick Henry Mall
    ‪8 min walk‬
  • Christopher Newport University
    ‪7 min drive‬
  • Fort Eustis
    ‪12 min drive‬
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

  • 19 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Accessible, Bathtub (with Sofabed)

  • 19 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 19 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 19 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Best Western Plus Newport News Inn & Suites

Hotel in Newport News with free breakfast and fitness centre
Along with a fitness centre, this smoke-free hotel has Access to hot tub and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Best Western Plus Newport News Inn & Suites offers 65 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
The free breakfast at Best Western Plus Newport News Inn & Suites gets good marks from our customers. During your stay, you're just a quick walk from Patrick Henry Mall. Free WiFi in public areas, free self-parking and a gym are available.
  • Free continental breakfast offered
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include a business centre, meeting rooms and a gift shop
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 8 minutes by car from Christopher Newport University and 11 minutes from Fort Eustis
  • Cats and dogs welcome for a fee (restrictions apply)
Best Western Plus Newport News Inn & Suites offers its guests a seasonal outdoor pool, Access to hot tub, and a fitness centre. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Best Western Plus Newport News Inn & Suites. Self parking is free.

This Newport News hotel is smoke free.

Guests are served a free continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Gym
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in August.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Newport News
Best Western Plus Newport News
Best Western Plus Newport News Inn
Newport News Best Western
Newport News Inn
Best Western Plus Newport News Hotel Newport News
Best Western Plus Newport News Inn And Suites
Best Western Plus Newport News Hotel
Best Western Plus Newport News Inn Suites
Plus Newport News & Suites
Best Western Plus Newport News Inn & Suites Hotel
Best Western Plus Newport News Inn & Suites Newport News
Best Western Plus Newport News Inn & Suites Hotel Newport News

Best Western Plus Newport News Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 405 out of 1003 reviews
Rating 8 - Good. 301 out of 1003 reviews
Rating 6 - Okay. 147 out of 1003 reviews
Rating 4 - Poor. 85 out of 1003 reviews
Rating 2 - Terrible. 65 out of 1003 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were friendly. The place was clean. The remote to the television was missing and they couldn't replace it, I couldn't manually operate the television because it couldn't receive any signals. So, no TV for me. The shower temperature was tepid, so no hot shower either.
Stayed 1 night in Mar 2025

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 2 nights in Feb 2025

10/10 Excellent

Mitzi

Stayed 1 night in Feb 2025

10/10 Excellent

Mitzi

Stayed 1 night in Feb 2025

4/10 Poor

Korey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room was dirty, out dated and stained towels
Stayed 1 night in Feb 2025

4/10 Poor

Maria

Travelled with family, Business traveller
Disliked: Amenities
I did not like the motel this time. You can tell there was a manager problem and it was not kept up. I was there a couple years earlier. There’s a big difference in the quality and upkeep
Stayed 4 nights in Aug 2024

10/10 Excellent

Kevnate

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Chandall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Chandall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Television doesn't work
Stayed 1 night in Jan 2025

2/10 Terrible

Darryl

Stayed 1 night in Jan 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family shopping trip.

The hotel was clean . Are room was suite enough room for a family of 4. The free breakfast was good.
Stayed 3 nights in Dec 2024

4/10 Poor

WILL, chesapeake

Business traveller
Disliked: Property conditions & facilities
I’ve been coming to this location for a few years for work and this place is heading in the wrong direction going down. They require a $150 deposit on top of an incidental charge to stay here. If it wasn’t so convenient I would definitely find another hotel.

2/10 Terrible

Wes

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in on 12/26 intending on staying through the morning of 12/28. We arrived, set our bags down, and left to explore. Arrived back and promptly fell asleep. on 12/27 we woke with an unexplained clogged toilet. Left the room to go to Busch Gardens. Got back at 930pm...started to unwind for the night and noticed the toilet was still clogged and there were a great deal of baby roaches crawling around plus a dead adult in the toilet with a second one running laps. I have video and pics of the roach issue. Submitted to the hotel...it took 3 calls after leaving abruptly on 12/27 when we saw the roaches crawling on the bed, specifically the pillows. After driving over night as we were no longer comfortable staying in the hotel we found baby roaches in our luggage which we had to discard. Ive attempted multiple contacts with the General Manager to discuss the issue. Fortunately the account manager Cindy refunded us the nights but after several days of calling and an email with the evidence the GM still hasn't reached back out. The bathroom light fixture was almost falling out of the ceiling and the wall electrical socket by the bathroom was pushed into the wall which is where I think the roaches were coming from. We are thoroughly displeased and await a call back from the GM to discuss the ruined luggage. I would advise everyone to stay away.

4/10 Poor

Cynthia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

No hot water!

When we entered the room it had an off putting odor (very musty like the room had been closed up for several weeks). When I spoke to the desk clerk, I was given a can of Lysol spray - it helped slightly. For our 4 day stay, we did not have hot water (was tepid at best) for 3, making for very uncomfortable showering! Was told it was a boiler issue. Additionally, the room side doorknob keep falling off. When I mentioned the knob issue to the desk clerk, he stated it was a know problem for several rooms. Ice machine was out of order. While it has been recently updated, we won’t be staying here again!
Stayed 4 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with group
Stayed 1 night in Nov 2024

2/10 Terrible

Marria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No hot water!

This hotel did not have hot water. I did not check in until almost midnight. By the time I got in the shower it was too late. This was the worst stay I ever had in any hotel and I would like a refund from Hotels.com in full.
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here often visiting Busch Gardens.
Stayed 1 night in Dec 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Dec 2024

2/10 Terrible

lindsay

Travelled with family
Room was dirty , towels were dirty, couch was gross, no reg channels on tv little hot water, would not recommend
Stayed 2 nights in Dec 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Jonathan

Disliked: Cleanliness
Stayed 3 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A terrible stay

This hotel got an 8 out of 10 on Hotels.com, but looked sketch immediately when we got there. The first impression was when I went to use the bathroom in the lobby and feces was in the toilet which apparently had also been clogged. Then the first room they tried to check us into was dirty and hot water was running out the faucet in the tub and could not be turned off. Pouring, not dripping, so it felt like a sauna. We asked for a cleaner, more updated room and the one they gave us still had stains on the ceiling, floor, and sofa, unidentifiable substances splattered on the wall, broken curtains and lampshade. The closets were so small, the hangers would not fit inside with the doors closed. Then we went to turn on the TV and the cable box wouldn’t work. So I went back to the desk and asked for it to be serviced, and was told the same problem was evident in several rooms and that he would have it looked at sometime the next day. After hearing a couple of other guests complain about having problems only to be told they would be addressed and after three days they never were, I concluded this place was mismanaged, understaffed and terribly neglected.
Stayed 2 nights in Nov 2024