"The hotel was nice and modern and close to the centre. The rooms are large and nicely decorated. On the face of it this should be a very nice hotel bu ... " More
30 Nov 2018 by Michaela Juchelková, Managing Director.
Dear Anonymous, thank you very much for your feedback. We are very sorry but our building including the terrace is completely renovated. The view to the courtyard we cannot influence because other buildings have differents owners. Your room has been cleaned every day during your stay properly. We didnt have any notes from your side and even from our housekeeping staff that you had a problem with the shower. Spa entry is not included in the room rate, the information is clearly noted on our webpage. There are some days that Spa centre is full and we reccommended the reservation but usually during the day is not fully booked. Breakfast offer correspondences with 4 star intenational level, no czech food. You requested the reception in order to help you with booking the train tickets. The webpage of Regiojet had a problem therefore the reception staff kindly requested you if you could come later. We have provided to you an extra service, booked the train tickets, printed and brought the tickets to your room. By checkout you didnt mentioned any complaints, our receptionist even helped you to call and solve some issue with the pharmacy in the city. The cockroach in Czech Republic is not really any standard, somebody had to bring it in a luggage, usually from Asia, Africa, USA etc... As hotel has to adhere to strict hygiene guidelines, is not possible. I´m very sorry that your didnt enjoy the stay in our hotel as you wished but we do everything as we should provide in 4 star hotel. Thank you very much for your understanding and I remain with best regards.
Theresian Hotel offers its guests a full-service spa and a fitness centre. Public spaces have free WiFi. Free breakfast is available daily. Theresian Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services. Smoking is allowed in designated areas at this 4-star Olomouc hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Theresian Hotel offers 33 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. This Olomouc hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily.
Recreational amenities at the hotel include a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub and a steam room.
The spa is open selected days. Guests under 12 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
