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Best Western Plus Universal Inn

Property class: 2.5

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Photo gallery for Best Western Plus Universal Inn

Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace
Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace
Free daily full breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5618 Vineland Rd, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪5 min walk‬
  • Place, Orlando International Premium Outlets
    ‪17 min walk‬
  • Place, Universal Studios Florida
    ‪19 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪17 min drive‬

Room options

View all photos for Accessible King Room

Bathroom | Free toiletries, hair dryer, towels

Accessible King Room

  • Sleeps 2

View all photos for Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(61 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite-2 Queen Beds, Non-Smoking, Family Room, Sofabed, Microwave and Refrigerator, Wi-Fi

  • Sleeps 6

Two Queen Room

  • Sleeps 4

View all photos for King Room

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

King Room

  • Sleeps 2

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About this property

Best Western Plus Universal Inn

Along with an outdoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and a free theme park shuttle. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Best Western Plus Universal Inn offers 70 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch plasma televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The free breakfast at Best Western Plus Universal Inn gets good marks from our customers. During your stay, you'll be within walking distance of Universal Orlando Resort. Features include free WiFi in public areas, free self-parking and a free theme park shuttle.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a computer
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • 11 minutes by foot from Universal Orlando Resort and a 3-minute drive from Orlando International Premium Outlets
  • Free theme park shuttle service
Best Western Plus Universal Inn offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Best Western Plus Universal Inn. Self parking is free.

This Orlando hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free theme park shuttle
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (97 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.65 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.65 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Best Western Plus Universal
Best Western Plus Universal Inn
Best Western Universal
Best Western Universal Inn
Best Western Universal Plus
Universal Best Western
Universal Inn
Best Western Plus Universal Inn Orlando
Best Western Plus Universal Hotel Orlando
Best Western Universal Hotel
Best Western Plus Universal Orlando
Orlando Best Western
Best Western Orlando
Best Plus Universal Orlando
Best Western Plus Universal Inn Hotel
Best Western Plus Universal Inn Orlando
Best Western Plus Universal Inn Hotel Orlando

Best Western Plus Universal Inn Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 497 out of 1007 reviews
Rating 8 - Good. 271 out of 1007 reviews
Rating 6 - Okay. 137 out of 1007 reviews
Rating 4 - Poor. 51 out of 1007 reviews
Rating 2 - Terrible. 51 out of 1007 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Amber

Shower caulking was dirty and peeling, breakfast was really lacking, first day ran out of waffles, 2nd day ran out of sausage, and cereal, elevator broke down but thank God we checked out that morning. Front desk night staff was very nic
Stayed 2 nights in Jan 2026

10/10 Excellent

Leo

Stayed 1 night in Oct 2025

8/10 Good

Samantha

Stayed 3 nights in Jan 2026

6/10 Okay

Josie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was over sprayed with deodorizer like it was covering up another smell. There was also an air scrubber sitting outside the room. They performed loud work on the drywall on our wall which was loud when trying to relax. I’m assuming there was water intrusion of some sort but was sick to my stomach due to the smell of the room.
Stayed 1 night in Jan 2026

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and clean smell. Can walk to restaurants and pharmacy Modern furniture , microwave , and refrigerator
Stayed 1 night in Jan 2026

4/10 Poor

daniel

Stayed 1 night in Jan 2026

10/10 Excellent

Raymond

Stayed 1 night in Jan 2026

10/10 Excellent

Jesús Edgardo, Naranjito

Stayed 2 nights in Dec 2025

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employees were very friendly and helpful. Hotel was clean and updated. Walking distance to universal Studios, but also had a great shuttle to the parks. Would definitely recommend!
Stayed 5 nights in Jan 2026

6/10 Okay

Kelly

Disliked: Amenities, property conditions & facilities
Room was ok condition, staff was very nice. Breakfast was ehh. Great location for Universal and the Kobe Japanese restaurant is within walking distance and is delicious!!
Stayed 1 night in Jan 2026

10/10 Excellent

xandus, Arcadia

Stayed 1 night in Dec 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Sean

Stayed 1 night in Jan 2026

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was more than happy to accommodate anything we needed. Was within walking distance to Isle of Adventure and Universal Studios.
Stayed 6 nights in Dec 2025

10/10 Excellent

Guilherme

Stayed 4 nights in Dec 2025

10/10 Excellent

Xavier

Stayed 1 night in Jan 2026

6/10 Okay

Trish

Travelled with family
The rooms smelled musty and the refrigerator in one of the two rooms I had was filthy as if it hadn't ever been cleaned. The breakfast did not offer much but was okay. The location, though, was excellent. It was an easy walk to Universal.
Stayed 2 nights in Dec 2025

10/10 Excellent

Marilyn

Stayed 1 night in Jan 2026

6/10 Okay

Yuvaraj

Travelled with family
Disliked: Property conditions & facilities
Old and not maintained well, poor breakfast quality.
Stayed 2 nights in Dec 2025

4/10 Poor

Martin

Stayed 3 nights in Dec 2025

4/10 Poor

Renee

Travelled with family
Disliked: Amenities, property conditions & facilities
I would not recommend this hotel. For the price, the room is very dated and worn, has a terrible musty smell, and the “free breakfast” was quite sad. Morning coffee is very important to me and the coffee at the hotel is supplied from an electronic machine that looks like it hasn’t been cleaned since it was installed 20+ years ago. The shuttle to Universal only runs at 7:55am and 5:45pm. So you will be walking or driving unless you want those 2 times. Stay elsewhere.
Stayed 2 nights in Dec 2025

2/10 Terrible

Lynn

Travelled with family
Disliked: Property conditions & facilities
This place is the worst, first the shower is so small the tub you can’t even have a bath unless you are a child with minimal water. You have to get a new room key every time you leave the key gets deactivated. If you are a smoker you will be good, the smell of smoke is not for me. The breakfast was awful, food running out no service. I call down for assistance no one will answer the phone. I wouldn’t stay here if it was free don’t waste your money.
Stayed 3 nights in Dec 2025

2/10 Terrible

YI

Disliked: Cleanliness, staff & service, amenities
First night the bottle of body wash was empty and asked front desk to refill it. Till second night it was still empty even there was the house cleaning service in the day. Asked again, then front desk did it and said you didn’t told me. Third night the toilet was clogged and called the front desk at least 6 times with no answer. I have to go to front desk and he gave me a tool to do it by myself. Bad experience! No stay here again! The hotel is old and found several bugs, , , the restroom is high humidity, , ,
Stayed 3 nights in Dec 2025

6/10 Okay

Michiel, Airdrie

Liked: Cleanliness, staff & service, property conditions & facilities
It was an okay place to stay. Easy access to universal
Stayed 3 nights in Oct 2025

8/10 Good

Prem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but clean property, closer to universal studios theme parks. Free parking and also has shuttle to universal studios once at 7:50 am and around 5 pm back from there. Breakfast could be better as they served the same menu all 4 days we stayed,even during the Christmas day they didn't try to introduce anything new
Stayed 4 nights in Dec 2025