I booked this hotel and paid in full. I arrived in the morning after a 20-hour flight and just wanted to rest. However, the hotel canceled my reservation without my permission. Their reason was that I didn’t respond to their message while I was on the plane. They didn’t care that I was unable to reply during the flight.
They only gave me a partial refund with a cancellation fee. When I rebooked directly at the hotel, the staff told me they would match the original price I had paid. But when I returned later to check in, they said they couldn’t match that price. After some discussion, they eventually agreed to match it.
We then brought up the cancellation fee from the previous booking, since the issue wasn’t caused by us — we simply couldn’t respond while flying. However, the staff’s response was, “Do you want to cancel your booking again?”
I wouldn’t recommend this hotel if you’re taking a long flight. If they can’t reach you for any reason, they may cancel your booking without your permission.