Arrived to find that TV remote batteries were dead and bedroom TV remote was missing. They had no replacement batteries or replacement remote. It would be the afternoon of the next day until they could get some, so we couldn't watch TV for most of the two day stay. Carpet was soaking wet at entrance to one of the bathrooms, lamp lights were burnt out. All things that cleaning staff should have noticed. Had to take a cold shower since hot water never arrived for our post-hike, late-afternoon shower, even after running the water for 10-15 minutes (it was there later in the day). Staff were pleasant, polite and apologetic for the issues, but didn't really provide actual help (e.g. offer to go buy batteries, or find a working remote from empty room, etc.). Otherwise, property was well kept, rooms were clean and spacious with two bathrooms. Beds were comfortable and linens were good quality. You were also close to downtown, and located in a very peaceful, natural setting. Overall it was a good, not great stay and we might stay again if price was in line with mid-tier hotel, not the luxury hotel price we paid.