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Porta Hotel del Lago

3.5 star property
VIP Access

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Photo gallery for Porta Hotel del Lago

View from property
Exterior
Banquet hall
View from property
Lake View Premium Room | 1 bedroom, premium bedding, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Gym
  • Spa
  • Pool

Explore the area

View in a map
2a Avenida 06-17 Zona 2, Panajachel, Solola
  • Casa Cakchiquel Arts Center
    ‪6 min walk‬
  • Church of Saint Francis
    ‪15 min walk‬
  • Panajachel Municipal Market
    ‪15 min walk‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪76 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Lake View Premium Room

Lake View Premium Room | Lake view

Lake View Premium Room

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Deluxe Room

1 bedroom, premium bedding, desk, blackout curtains

Lake View Deluxe Room

9.0 out of 10
Wonderful
(23 reviews)
  • 25 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Room

Garden Room | 1 bedroom, premium bedding, desk, blackout curtains

Garden Room

9.0 out of 10
Wonderful
(26 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Second Floor

Room Second Floor | 1 bedroom, premium bedding, desk, blackout curtains

Room Second Floor

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Room

Television

Lake View Room

  • 26 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About this property

Porta Hotel del Lago

Family-friendly hotel with fitness centre and sauna
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Porta Hotel del Lago offers 100 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. Beds feature premium bedding. Premium cable televisions are provided.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include fans and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Porta Hotel del Lago's great location gets high marks from our customers. During your stay, you're just a quick walk from Lake Atitlán. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include babysitting, a free children's club and a concierge
  • On-site recreation includes a gym, a sauna and a playground
  • Guests have great things to say about the proximity to shopping and the location
  • Just a 4-minute walk from Lake Atitlán and 4 minutes on foot from La Galeria
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Porta Hotel del Lago offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4725 square feet (439 square metres) and includes a conference centre. A fitness centre, spa services, and a terrace are also featured at the family-friendly Porta Hotel del Lago. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Panajachel hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 10:30 AM.
Porta Hotel del Lago has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference centre (4,725 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (95 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 1 May 2025 to 15 October 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 7 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Porta Hotel del Lago offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Reviews

Porta Hotel del Lago Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 541 out of 1000 reviews
Rating 8 - Good. 289 out of 1000 reviews
Rating 6 - Okay. 109 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Jun 2025

10/10 Excellent

Edwin, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the lake and mountains was amazing. The staff was very attentive and the food was exceptional. We thoroughly enjoyed our stay and would highly recommend Porta Hotel del Lago.
Stayed 1 night in Jun 2025

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buena
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Stayed 1 night in May 2025

10/10 Excellent

Christopher, Northridge

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in a great location! The staff are very friendly and helpful!
Stayed 4 nights in May 2025

10/10 Excellent

Oscar

Stayed 1 night in May 2025

10/10 Excellent

Borel, Burtonsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, staff was friendly and helpful. The view from the room was perfect. The hotel restaurant was great for breakfast and dinner and the restaurant options and prices were great. Would certainly recommend staying here.
Stayed 4 nights in May 2025

6/10 Okay

Ernst

Disliked: Room comfort
Below expectation. Service staff not well trained. Shower horrible, low pressure, dprinkler too high up, no habdpiece for showering
Stayed 2 nights in May 2025

6/10 Okay

Edgar

Travelled with partner
Liked: Cleanliness, staff & service
At the time of our stay they were renovating a section of the hotel which caused a lot of noise throughout the day until late evenings , because of all the noise we really couldn’t just lay and relax in our until it was night time when they would finish up .
Stayed 2 nights in May 2025

10/10 Excellent

Ana Veronica

Travelled with partner
Liked: Amenities, property conditions & facilities
Convenient. Clean. The staff was very helpful and friendly.
Stayed 3 nights in May 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2025

10/10 Excellent

adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than I was expected
Stayed 3 nights in May 2025

6/10 Okay

Mariette, Caguas

Travelled with partner
Disliked: Staff & service
The views are amazing!!!! You can see the lake from your balcony and enjoy it!!!
Stayed 2 nights in Apr 2025

6/10 Okay

Joana

Travelled with group
Liked: Cleanliness, staff & service
Pros: The staff were extremely friendly, which still made the stay pleasant. The location is also great to walk around and explore the shops & grab meals (along with having the convenience of meals at the hotel). Cons: The jacuzzi wasn’t hot & the room was extremely hot & humid. We had to sleep with the deck door open and still we were hot. Also, there was no fridge in the room. Unfortunately, for the price this hotel wasn’t worth it.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has beautiful views of the lake and is very well located as a base to explore the towns around the lake. Very clean and modern rooms. My only complaint was that they are inflexible on check-in time (they allow early check-in and late check-out only if we pay a fee and don’t provide room upgrades even though both are supposed to be advantages of platinum status on the booking platform). Also there is no laundry service contrary to the description, which was a let down for a hotel of that caliber. Overall, I would stay here again though.
Stayed 3 nights in Apr 2025

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a really nice experience staying at this hotel food is excellent and the people there are nice excellent service. Looking forward to visit you again in the future. Thank you!!
Stayed 3 nights in Apr 2025

6/10 Okay

josie

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Place was clean … our room was very well maintained … very poor bar service and selection…no one on sight w bar experience. Restaurant food avg. and staff good .. front desk staff and guest service staff were not accommodating and really seemed like we were all more of a bother than a hotel guest. No pool service … had to go into bar and or restaurant to get food or drinks.
Stayed 4 nights in Mar 2025

10/10 Excellent

Odena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and service was great. Everyone was very helpful. AC was loud but still good. However the pool lounge chairs need to be replaced. They all were kinda broken down and sagging down in the middle. It’s a nice pool area and would be a lot nicer with decent lounge chairs.
Stayed 4 nights in Apr 2025

8/10 Good

Julio, guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that they give you a small questionnaire and when they realized I had some issues they called me to investigate further
Stayed 1 night in Apr 2025

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Good area
Stayed 3 nights in Apr 2025

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with family and it had everything for everyone in one place. The pool was excellent!
Stayed 1 night in Apr 2025

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent installations , variety shows and activities.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025