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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

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Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
Lobby
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, individually furnished, desk, iron/ironing board
Exterior
Outdoor pool, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Parking included
  • Laundry
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    ‪2 min walk‬
  • Arizona Broadway Theatre
    ‪12 min walk‬
  • Peoria Sports Complex
    ‪15 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Spark by Hilton Glendale Phoenix North

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.1 out of 5, Very good, (155)
The price is €98
for 1 room
includes taxes & fees
5 Jun - 6 Jun
Spark by Hilton Glendale Phoenix North

About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Hotel with free parking, near Peoria Sports Complex
This smoke-free hotel features an outdoor pool, coffee/tea in a common area and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, ATM/banking services and a vending machine are on-site. Housekeeping is available on request.
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of The Hotel Serene Glendale Peoria, Surestay Collection by BW's great location. During your stay, you're just a quick walk from Arrowhead Towne Center. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities, an ATM and a vending machine
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 2-minute drive from Peoria Sports Complex and 11 minutes from State Farm Stadium
  • Pets welcome for a fee
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers its guests an outdoor pool, a vending machine, and coffee/tea in common area. Public spaces have free WiFi. The Hotel Serene Glendale Peoria, Surestay Collection by BW also features laundry facilities and an ATM. Free self parking is available. A complete renovation of The Hotel Serene Glendale Peoria, Surestay Collection by BW was completed in January 2022.

This Glendale hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1996
  • Renovated entire property - January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 390 out of 907 reviews
Rating 8 - Good. 216 out of 907 reviews
Rating 6 - Okay. 127 out of 907 reviews
Rating 4 - Poor. 88 out of 907 reviews
Rating 2 - Terrible. 86 out of 907 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable.
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great 3 day stay

The property was clean, outside entrance to rooms, excellent breakfast, clean and comfortable room, nice shower, soft towels.
Stayed 3 nights in Feb 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2025

10/10 Excellent

Annaliesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprisingly good hotel

It was a great hotel. Me and my husband loved that this hotel was literally right next to a mall and a bunch of other places that you can just walk to so it saved us a lot of money that we didn’t have to use uber. I rated cleanliness 4/5 because i did notice curtains had stains on them but aside from that everything was perfect and the shower looked brand new as if they had renovated. I would recommend putting ur privacy sign on the door during your entire stay unless you want to hear a loud knocking from housekeeping at 10AM😂. Aside from that housekeeping was very attentive to what we needed. Front desk is very welcoming, soon as me and my husband entered they quickly greeted us and was very friendly. I rate my entire 5 nights stay a 4/5 only because during the day if u were sleeping in or just relaxing you can hear everything going on outside if the people are being loud that includes kids stomping around. Aside from that everything was perfect and we really enjoyed our stay.
Stayed 5 nights in Feb 2025

6/10 Okay

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort

Not Worth the Cost

The hotel is very clean and all of the staff are so nice. Breakfast was subpar. We stayed 4 nights and they never brought clean towels or fresh linens. The garbage was also a little overflowing, but nobody came to the room to offer any housekeeping. The shower has great water pressure, but not very hot water, and there is black mold on the ceiling and some of the stainless steel. All of this would be ok if the beds were comfortable. These are the very worst mattresses that I have ever slept on. They are uncomfortably firm, and are sitting on a metal frame that creeks when you move. ALL NIGHT LONG!! The people above us had kids on roller scares and running back and forth until midnight and you hear every sound. We will never stay here again mainly because it was 4 nights of the worst sleep we have ever gotten.
Stayed 4 nights in Feb 2025

6/10 Okay

Danya

Travelled with partner
Liked: Cleanliness
It was a comfy stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Clean comfortable and friendly service
Stayed 1 night in Feb 2025

2/10 Terrible

Matt

Business traveller
Disliked: Property conditions & facilities
Motel that opens to the parking lot. It is Not a hotel as advertised .
Stayed 3 nights in Feb 2025

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Reynell

Liked: Cleanliness, staff & service, property conditions & facilities
Vwey clean
Stayed 3 nights in Jan 2025

2/10 Terrible

Priscilla

Stayed 2 nights in Feb 2025

6/10 Okay

Renee

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean. Friendly staff
Stayed 1 night in Jan 2025

10/10 Excellent

Jacob

Stayed 1 night in Jan 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. It’s near so many restaurants and shops. It’s right off the interstate and easy to find. The room we stayed in was huge. It had a microwave and a refrigerator. Score!
Stayed 3 nights in Jan 2025

8/10 Good

Aaron

Stayed 1 night in Jan 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Michelle

Stayed 1 night in Dec 2024

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Descent place
Stayed 1 night in Jan 2025

8/10 Good

Aaron

Stayed 1 night in Oct 2024

10/10 Excellent

Monica

Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Jan 2025

6/10 Okay

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The free breakfast was nice. Bed and pillows were not so great. The room did feel clean and the shower was nice and roomy.
Stayed 1 night in Jan 2025