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Sheraton Grand Mirage Resort, Port Douglas

5.0 star property

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Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

Exterior
Meeting facility
Room, 2 Double Beds, Non Smoking | Pool | 12 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Pool
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Port Douglas Road, Port Douglas, QLD, 4877
  • Four Mile Beach
    ‪3 min drive‬
  • Crystalbrook Superyacht Marina
    ‪4 min drive‬
  • Sugar Wharf
    ‪5 min drive‬

Room options

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 52 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Lagoon View

Presidential Suite, 1 Bedroom, Non Smoking, Lagoon View | Living area | 55-inch flat-screen TV with cable channels, TV, iPod dock

Presidential Suite, 1 Bedroom, Non Smoking, Lagoon View

  • 152 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Pool | 12 outdoor pools, pool cabanas (surcharge), pool umbrellas

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking, Lagoon View

9.0 out of 10
Wonderful
(18 reviews)
  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Non Smoking, Lagoon View

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking, Garden View

Studio, 1 King Bed, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio, 1 King Bed, Non Smoking, Garden View

8.0 out of 10
Very good
(2 reviews)
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking, Garden View

8.6 out of 10
Excellent
(20 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Non Smoking, Garden View

8.4 out of 10
Very good
(27 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking, Lagoon View

Studio, 1 King Bed, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio, 1 King Bed, Non Smoking, Lagoon View

9.0 out of 10
Wonderful
(4 reviews)
  • 52 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking, Lagoon View

Studio, 2 Double Beds, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio, 2 Double Beds, Non Smoking, Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Pool | 12 outdoor pools, pool cabanas (surcharge), pool umbrellas

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Pool | 12 outdoor pools, pool cabanas (surcharge), pool umbrellas

Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Pool | 12 outdoor pools, pool cabanas (surcharge), pool umbrellas

Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

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About this property

Sheraton Grand Mirage Resort, Port Douglas

Salt air and 12 outdoor pools, near Four Mile Beach
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre or a picnic area. Housekeeping is available on request.
Sheraton Grand Mirage Resort, Port Douglas offers 295 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and minibars. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 12 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Sheraton Grand Mirage Resort, Port Douglas. During your stay, you'll be close to Four Mile Beach. Features include free WiFi in public areas and free self-parking, plus 12 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with pool views at Feast Restaurant & Bar, one of the property's 5 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 12 outdoor pools
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
  • Guests have great things to say about the pool and the helpful staff
  • Just a 5-minute drive from Wildlife Habitat and a few minutes from Flagstaff Hill
  • Airport and bus station shuttle shuttle service available for a fee
As a guest of Sheraton Grand Mirage Resort, Port Douglas, you'll find a full-service spa, a golf course, and 12 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 7 meeting rooms, and coworking spaces. Event space at this hotel measures 12917 square feet (1200 square metres) and includes a conference centre. A fitness centre, a terrace, and multilingual staff are also featured at the eco-certified Sheraton Grand Mirage Resort, Port Douglas. You'll have access to the outdoor pool at a partner property. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. Self parking is free.

This Port Douglas hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Feast Restaurant & Bar – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Palms Lobby Cafe – This café serves brunch, lunch and light fare. Open daily.
Daintree Bar & Lounge – Overlooking the pool, this bar only serves light fare. Open daily.
Lagoon House – This poolside restaurant specialises in international cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Harrisons Restaurant – This poolside fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 5:30 AM to midnight at scheduled times
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (AUD 20 per day)
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 48 for adults and AUD 24 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Daintree Bar & Lounge
  • Feast Restaurant & Bar
  • Harrisons Restaurant
  • Lagoon House
  • Palms Lobby Cafe

Things to do

  • 12 outdoor pools
  • 18-hole golf course
  • 2 outdoor tennis courts
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Outdoor pool (guest access)
  • Pro golf shop
  • Shopping
  • TV in common areas

Family friendly

  • 12 outdoor pools
  • Cot (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (12,917 square foot of space)
  • Coworking space

Outdoors

  • Direct access to the beach
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Cot (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.95 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 85.0 per night.
  • Cots (infant beds) are available for AUD 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 48.00 for adults and from AUD 24.00 for children
  • Airport shuttle fee: AUD 56.00 per person (one-way)
  • Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of 1.95 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton Grand Mirage Resort, Port Douglas offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Sheraton Grand Mirage Resort, Port Douglas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 988 reviews
Rating 8 - Good. 252 out of 988 reviews
Rating 6 - Okay. 97 out of 988 reviews
Rating 4 - Poor. 46 out of 988 reviews
Rating 2 - Terrible. 24 out of 988 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Swim up pool room is a waste of money. More like a cold swamp then a swim up pool.
Stayed 1 night in May 2025

4/10 Poor

emina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

JinGi

Stayed 4 nights in May 2025

8/10 Good

Amanda

Stayed 7 nights in May 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel , great swimming pools and great gardens . Clean spacious room . Amazing shower . Wonderful breakfast and dinner
Stayed 3 nights in May 2025

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful location, room was big clean and nice out look but stayed two nights and didn’t have our room made up. The pool near the bar was nice but needed a little scrub on the tiles BUT all the other pools need to be full renovated due to the lining either ripped or coming off. But a beautiful location.
Stayed 2 nights in May 2025

10/10 Excellent

Elicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property facilities were great. The pool, especially, was amazing.
Stayed 7 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food and drinks were excellent from The Deck and Lagoon Bar as well as room service. The Service was amazing. They made my birthday stay extra special with a cake dessert plate and glass of wine and room upgrade. We stayed two nights but wish we could have stayed longer for extra time to chill by the pool.
Stayed 2 nights in Apr 2025

6/10 Okay

C

Travelled with family
Liked: Cleanliness, staff & service
Access to the pools/lagoons was restricted, with very few places to enter them. The plumbing needed an upgrade, and we had a power cut. Also, when trying to pay off the bill as we went, they kept "holding" amounts instead of clearing it off, which tied up credit. The staff was friendly and helpful, and the food on site was good, with many choices. The room was clean, and the bed was comfortable.
Stayed 7 nights in Apr 2025

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the resort style layout and the whole stay was excellent. Would highly recommend and stay there again.
Stayed 5 nights in Apr 2025

8/10 Good

Ilija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Neil, Durham

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Reception very tiered, large property maintenance could be better but pool areas are very nice .
Stayed 8 nights in Mar 2025

2/10 Terrible

Muhunthan

Disliked: Amenities, property conditions & facilities
Property is run down and is lacking proper maintenance.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jeffrey we

Stayed 9 nights in Mar 2025

8/10 Good

Chalinee

Stayed 1 night in Mar 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Once in a life time stay
Stayed 2 nights in Mar 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Resort Experience we have had in Australia. Highly recommended. Great location, views and amenties.
Stayed 4 nights in Mar 2025

10/10 Excellent

Mihir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Jacinta

Liked: Staff & service, amenities
The property itself is exceptional, the gym, spa, pools etc are great. Restaurants were amazing. We may have gone in an off peak season so I am thinking the resort was understaffed as the cleanliness was lacking. For example our bed was made and towels replaced daily however the actually bathroom itself did not appear to be cleaned daily, glasses weren’t cleaned etc. we left towel on the Sun lounges at the end of the day and the following day they weren’t even removed. Moreso a reflection on staffing I’m assuming.
Stayed 4 nights in Feb 2025

10/10 Excellent

ELENA

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family of 3 with a 1yr old. We also stayed as a larger group of 6adults and 4kids. It was a great little getaway for my mother in laws 60th. During wet season(weather was still warm enough for a swim) it was quiet and had the entire pool area to ourselves, pool temp was perfect. The buffet breakfast, amazing dayspa, swim up bar and poolside food service were our highlights although a longer wait time for service, we enjoyed our stay and would return in the future. The room had everything we needed.
Stayed 3 nights in Feb 2025

6/10 Okay

Vanessa

Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

zorka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swim up bar at the lagoon house was amazing and Thomas the waiter made our stay enjoyable. He was incredibly knowledgeable about the cocktail menu. Always engaging with us to personalise our drink preferences and make the time spent there phenomenal. Thank you Thomas from Zorka and Slavica
Stayed 3 nights in Feb 2025

4/10 Poor

Scott

Stayed 4 nights in Feb 2025