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Excelsior Palace Portofino Coast

5.0 star property

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Photo gallery for Excelsior Palace Portofino Coast

Outdoor pool, pool umbrellas, pool loungers
Private beach, sun-loungers, beach umbrellas, beach towels
Junior Suite | Down duvets, minibar, in-room safe, individually furnished
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Body treatments, aromatherapy, hot stone massages, deep-tissue massages

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Room service

Explore the area

View in a map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Marina di Rapallo
    ‪3 min walk‬
  • San Michele di Pagana Beach
    ‪6 min walk‬
  • Rapallo Castle
    ‪14 min walk‬
  • Genoa (GOA-Cristoforo Colombo)
    ‪32 min drive‬

Room options

View all photos for Exclusive Double Room, Sea View

Exclusive Double Room, Sea View | Down duvets, minibar, in-room safe, individually furnished

Exclusive Double Room, Sea View

9.4 out of 10
Exceptional
(26 reviews)
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Down duvets, minibar, in-room safe, individually furnished

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room

Down duvets, minibar, in-room safe, individually furnished

Superior Double Room

9.0 out of 10
Wonderful
(16 reviews)
  • 22 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Double Room

Down duvets, minibar, in-room safe, individually furnished

Classic Double Room

9.4 out of 10
Exceptional
(24 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Queen

Down duvets, minibar, in-room safe, individually furnished

Superior Queen

9.6 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Sea View

Suite, Sea View | Room amenity

Suite, Sea View

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Queen

Down duvets, minibar, in-room safe, individually furnished

Classic Queen

10.0 out of 10
Exceptional
(13 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

Down duvets, minibar, in-room safe, individually furnished

Classic Double Room

  • Sleeps 2

View all photos for Superior Double Room

Down duvets, minibar, in-room safe, individually furnished

Superior Double Room

  • Sleeps 3

View all photos for Deluxe Suite

Down duvets, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 2

View all photos for Classic Suite

Down duvets, minibar, in-room safe, individually furnished

Classic Suite

  • Sleeps 3

View all photos for Exclusive Double Room

Down duvets, minibar, in-room safe, individually furnished

Exclusive Double Room

  • Sleeps 2

View all photos for Junior Suite

Dining | 2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Junior Suite

  • Sleeps 3

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About this property

Excelsior Palace Portofino Coast

Luxury hotel on the beach, with outdoor pool
At Excelsior Palace Portofino Coast, hit the private beach, dine on-site at Ristorante Lord Byron or enjoy a drink at one of the hotel's 2 bars/lounges.
Excelsior Palace Portofino Coast offers 119 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature down duvets. LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Rapallo hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a private beach, an outdoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us they can't get enough of Excelsior Palace Portofino Coast's great location. During your stay, you're just a quick walk from Marina di Rapallo. Free breakfast, free WiFi in public areas and 2 restaurants are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Mediterranean cuisine with ocean views at Ristorante Lord Byron, one of the property's 2 restaurants and 2 bars/lounges
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and yoga classes
  • Guests have great things to say about the helpful staff and the location
  • Steps from Marina di Rapallo and 7 minutes on foot from San Michele di Pagana Beach
  • Cats and dogs welcome for a fee (restrictions apply)
Simply step outside to unwind on the hotel's beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. After a day at the beach, enjoy amenities at Excelsior Palace Portofino Coast such as an outdoor pool and a fitness centre.

Free breakfast is available daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll have access to the indoor pool and outdoor pool at a partner property. Parking is available for a fee. A complete renovation of Excelsior Palace Portofino Coast was completed in January 2023.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Ristorante Lord Byron – Overlooking the ocean, this seafood restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
EdenRoc Lounge&Restaurant – This beachfront seafood restaurant specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open selected days.
Yachting Bar – This lobby lounge serves breakfast and light fare. Happy hour is offered. Open daily.
Sporting Bar – This poolside bar only serves light fare. Open selected days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Covered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • EdenRoc Lounge&Restaurant
  • Ristorante Lord Byron
  • Sporting Bar
  • Yachting Bar

Things to do

  • 18-hole adjacent golf course
  • Billiards/pool table
  • Free beach club
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pilates classes
  • Pro golf lessons
  • Scooter/moped rentals
  • Yoga classes

Family friendly

  • Access to nearby indoor pool
  • In-room babysitting
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (6,458 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • Built in 1901
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - January 2023
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 January to 24 April:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 120.0 per night.
  • Cots (infant beds) are available for EUR 120.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 120.0 per night
  • Rollaway bed fee: EUR 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property Registration Number IT010046A17PKKRS3I
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 760 out of 1004 reviews
Rating 8 - Good. 177 out of 1004 reviews
Rating 6 - Okay. 36 out of 1004 reviews
Rating 4 - Poor. 19 out of 1004 reviews
Rating 2 - Terrible. 12 out of 1004 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Stayed 2 nights in Jun 2025

10/10 Excellent

Everett J Giliam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
amazing location and i would definitely recommend. Great history on the property. Ask about the Cadillac in front...great story. Front desk people are amazing as well ' all
Stayed 3 nights in Jun 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This charming step back in time has beautiful views property wide! An easy walk into city center you can find shops, restaurants and photo ops down lovely cobbled streets. Don’t miss the cable car up to Montanerra- beautiful!
Stayed 2 nights in May 2025

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Jordan

Stayed 5 nights in May 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the excelsior palace. Beautiful hotel. Staff were so friendly and helpful and always on hand. We arrived and were showed to our rooms with a gift waiting for us on arrival. Breakfast was great aswell. I wouldn’t say the rooms were soundproof. We could hear our neighbour on the phone and the people above but thankfully I already were ear plugs at night. The only thing I would suggest changing would be the paper cups in the room with the kettle. For a 5 star hotel I would really expect ceramic mugs. we would definitely reccomend staying here and would stay again.
Stayed 5 nights in May 2025

10/10 Excellent

Rana

Stayed 2 nights in May 2025

10/10 Excellent

Larissa, Redwood City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and a central location. Staff was friendly and helpful. Views from hotel are amazing.
Stayed 1 night in May 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful special place
Stayed 1 night in May 2025

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and amenities. Staff helpful. The restaurant was a disappointment. Not as good as the high prices warranted.
Stayed 1 night in May 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel with excellent service and spectacular views overlooking the Portofino Coast. Highly recommend
Stayed 4 nights in Apr 2025

10/10 Excellent

randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

May

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel on the coast. Excellent service and amenities
Stayed 5 nights in Apr 2025

4/10 Poor

Sheila

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Magda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Honesty I think this property deserves 3 stars maximum, every single thing is super dated , we booked 2 rooms and requested one with twin beds , it didn’t happen , the whole place stunk like moth balls and humidity , in our room the smell was so bad it gave me an asthma attack, my daughters sheets had a hair on them …. The breakfast buffet was sub par and not to mention the bathroom amenities.. they do have a beautiful view and nice staff I would not recommend for the money at all . Honestly
Stayed 1 night in Apr 2025

8/10 Good

Ghasem

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

ted

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, view and pool
Stayed 2 nights in Mar 2025

10/10 Excellent

Jordyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, if you are allergic to dogs/cats, take your allergy meds! I forgot mine and had a rough time allergy wise. Cute dogs everywhere :) BUT Everything about this hotel is awesome. They have a very attentive staff, great food, awesome bar and the views are top notch. The pool was heated while we were there and it was something out of a movie.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nayef

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Mar 2025

10/10 Excellent

Salih

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You know those dream elegant hotels you see in movies always wishing that you’d stay at one like that. Well this hotel is just that, the best customer service we’ve experienced. The staff were extremely polite and helpful, the hotel was very clean and well put together, the food was amazing and the views were one of a kind. 5 stars is not enough to express how good this hotel is as we are already planning our second stay there.
Stayed 3 nights in Mar 2025

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is a true five star hotel. It is excellent, we had a very comfortable stay
Stayed 1 night in Mar 2025

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Wonderful Hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Hector, Luquillo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historical hotel. The view and pool area is spectacular. The Chef at the restaurant could be better. Do nor recommend sinning at the restaurant
Stayed 2 nights in Mar 2025

10/10 Excellent

jennifer, Glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel, rooms, dining and views were spectacular…loved this hotel!
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This place is great. The facility and the staff are wonderful. The only complaint I have is that they allow dogs and I stepped in dog poop on their elevator! Yes, kind of funny but is that what one expects from a five star hotel? We would book this hotel again and overall it still got a five star review. Good buffet breakfast was also nice!
Stayed 1 night in Mar 2025