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Hyatt House Richmond / Short Pump

3.0 star property

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Photo gallery for Hyatt House Richmond / Short Pump

Experience the sleek, modern design of Hyatt House, featuring a striking brick and stone facade with expansive windows.
Compact kitchen with a microwave, coffee maker, and dishwasher.
Relax in a spacious room with a large bed, framed city view, and modern amenities.
Welcome to our lobby, featuring a reception desk with digital display, comfortable seating area, and a striking wall-mounted artwork.
Enjoy a diverse spread of international cuisine at our buffet, featuring a variety of pasta, salads, and meat dishes.

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • Free WiFi
  • 24/7 front desk

Explore the area

Map
11800 W Broad Street, Richmond, VA, 23233
  • Short Pump Town Center
    ‪2 min walk‬
  • University of Richmond
    ‪13 min drive‬
  • Virginia Commonwealth University
    ‪18 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(14 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed

  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

9.0 out of 10
Wonderful
(65 reviews)
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Bathtub, Corner

8.0 out of 10
Very good
(1 review)
  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

10.0 out of 10
Exceptional
(12 reviews)
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(20 reviews)
  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hyatt House Richmond / Short Pump

Hotel connected to a shopping centre in Richmond with free breakfast
Along with a 24-hour fitness centre, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a business centre and conference space.
Hyatt House Richmond / Short Pump offers 134 accommodations with MP3 docking stations and a safe. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Hyatt House Richmond / Short Pump gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Short Pump Town Center. You'll find features such as free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Short Pump Town Center and 14 minutes by car from University of Richmond
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 1755 square feet (163 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and laundry facilities are also featured at the business-friendly Hyatt House Richmond / Short Pump. Free self parking is available.

This 3-star Richmond hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.
H Bar – This bar serves dinner and light fare.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 637 out of 1010 reviews
Rating 8 - Good. 213 out of 1010 reviews
Rating 6 - Okay. 77 out of 1010 reviews
Rating 4 - Poor. 46 out of 1010 reviews
Rating 2 - Terrible. 37 out of 1010 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Rebecca P, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Susan

Stayed 1 night in Apr 2025

10/10 Excellent

Kamyron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Sylvester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Maame

Stayed 1 night in Feb 2025

8/10 Good

Shannon Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this hotel is nice, it is literally located in the shopping center not the out skirt of the shopping center. Parking could be better, there are like 6 designated hotel parking spots, so if you stay here you are fighting for parking with shoppers. Our room was nice, only complaint was our bathroom sink would not properly drain, so anytime I washed my face or hands it literally took 5 minutes for the water to drain. I made the front desk aware about 2 hours before our checkout so they could send someone after we left, nope sent them while we were out of the room and zero communication that someone was coming so imagine our surprise to walk in and theres a stranger in the room with personal belongings everywhere. The breakfast they offer is okay, standard, could have better options, things tasted greasy or like oil.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeffrey

Stayed 1 night in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overnight stay to go to the theatre. Hyatt was clean, up to date, and accommodating. We enjoyed it.
Stayed 1 night in Apr 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay

Stayed 1 night in Apr 2025

8/10 Good

Michelle

Travelled with family and small children
The check-in was quick however our keys did not work at first. Staff member was quick to make new keys and brought them up to the room. The room was not very clean. It was dusty and the bathroom had mold on the caulk around tub. Also, there was a hair in the sink. Yuck! Otherwise it was a quick area just to sleep for the night. Glad we only had the one night.
Stayed 1 night in Apr 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet. Loved that they allow dogs. We didn't take ours put enjoyed meeting the dog that was staying there.
Stayed 2 nights in Jan 2025

6/10 Okay

Eileen

Stayed 1 night in Apr 2025

2/10 Terrible

Elbert

Stayed 1 night in Mar 2025

4/10 Poor

Ann

Travelled with group
The A/C did not work well all night. We were exhausted the next day!
Stayed 1 night in Apr 2025

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Joshua E

Stayed 1 night in Apr 2025

10/10 Excellent

Tenisha

Stayed 2 nights in Apr 2025

10/10 Excellent

Talisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant.Breakfast was great. Rooms were very nice and it was peaceful. Beds wee comfortable and loved the kitchenette setup. Shower felt good. Very nice hotel! And loved the coffee much as you wanted. Stay was great!
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2025

10/10 Excellent

JEANICE, NEWPORT NEWS

Stayed 1 night in Apr 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I truly enjoyed my stay. The staff was very friendly and super helpful with any questions I needed answered. The breakfast was amazing.
Stayed 1 night in Apr 2025

10/10 Excellent

Requonta

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Drew, Charlottesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025