2/10 Terrible
Robert
Travelled with partner
13 Apr 2025
Disliked: Staff & service, amenities, property conditions & facilities
This was our last stop on our Italy trip and it was awful. The room we were given had faced an alley with a rock hard bed and the air conditioning was not working we were forced to have the window open and there was garbage collection until after 1:30 am and noise constantly through the night with cars and people. I cannot even begin to describe how loud the garbage collection was with smashing glass and bins. I messaged both the property and Expedia during the middle of the night. No response from the hotel until we confronted them at checkout that we had minimum sleep due to the noise. They said they has zero control over the garbage collection and noise and was not their issue. A simple solution for them would be to allow the rooms that face the alley to have air conditioning especially in spring days when it is warm and you have to have some circulation. To top off this horrible night we went up for breakfast at the roof top and it was extremely crowded with only 2 tables available. We were told to sit at a table that was impossible for me to fit (6’4”) and asked to bring a chair to another available table that was accessible but missing a chair and the host rolled her eyes and huffed (not kidding) we just walked out. Besides being close to the train station there is nothing that should make you book this hotel. There are plenty of other options in the area to book. I can’t even begin to figure out how anyone is giving this hotel more than 3 stars, eve with a good stay.
Robert
Stayed 1 night in Apr 2025
