21 Nov 2017 by Vanessa Lemonnier - Quality Manager
Dear Guest, We thank you very much for taking the time to tell us about your experience at Sofitel Rome Villa Borghese. We do take all remarks seriously and appreciate all the feedback we can get. We are very grateful to you for pointing out Tisam, Teresa and Simone. We are sorry however to hear your disappointment concerning the assistance requested for your flight check-in; please allow us to express our sincerest apologies. Rest assured that our team members strive every day to provide professional and courteous service; our priority is to make all our guests feel 'Welcome'. We are saddened that on this occasion we failed to deliver this to you. We shall share your comments with our Ambassadors to ensure that the experience you endured does not happen again. Moreover, we do absolutely understand your discontent concerning the unacceptable conditions of the walkway in via Lombardia that we do share completely. Your remarks are very important and will be used to continuously improve ourselves. We apologize once again for any inconvenience caused and we do hope we will have the opportunity to better serve you in the near future. Best regards, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 3 meeting rooms, and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 743 square feet (69 square metres) and includes conference space. A fitness centre, a rooftop terrace, and a library are also featured at the luxury Sofitel Rome Villa Borghese. An airport shuttle (available on request) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Rome hotel.
Available in all rooms: Free WiFi , Wired internet access (surcharge)
Available in some public areas: Free WiFi , Wired internet access - surcharge
Valet parking (surcharge)
Sofitel Rome Villa Borghese offers 78 accommodations with iPod docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include dressing gowns, slippers, designer toiletries and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Sofitel Rome Villa Borghese has a restaurant on site.
Settimo Roman Cuisine – Overlooking the garden, this restaurant specialises in Mediterranean cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Sofitel Rome Villa Borghese offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of Historic Hotels of the World.
